TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281603 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from As usual turbo tax is very good to me I have been using Turbo Tax for the last 5 years and never had any problems
Date published: 2021-02-19
Rated 3 out of 5 by from Flawed program You guys are supposed to be the experts at online filing. Yet your program allowed me to make a mistake in my tax return that cost me $90 in refunds. You also had a glitch in your software that caused my state return to be rejected. I was with another online preparation website for several years and switched to you a few years ago. This is the last year I will be using TurboTax and I will be going back to my old program next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Was easy to complete and easy to understand. Now all I have to figure out is how to print my return.
Date published: 2021-02-19
Rated 4 out of 5 by from 10 Years I have been using Turbotax for over 10 years and have found it to be easy to use and comprehensive. The only issue I have is the inability to actually talk to someone when I have a question.
Date published: 2021-02-19
Rated 2 out of 5 by from TURBO TAX HAD SOFTWARE ERROR Not a great experience, Due to a software error the NYS tax was not done properly. Had to start over many times. A waste of time. Impossible to get help from Turbo Tax "support".
Date published: 2021-02-19
Rated 5 out of 5 by from Works! it's easy and comfortable, feeling of accuracy and assurance
Date published: 2021-02-19
Rated 5 out of 5 by from Easy. Good customer service The woman on the Live Help saved me a couple of hundred dollars. I highly recommend using that option if you don't understand something clearly, and it's free. So much easier than going to a tax preparer. I have used Turbotax for many years and it keeps getting better each year. Can't say enough good about it. Would give it 10 stars if I could.
Date published: 2021-02-19
Rated 4 out of 5 by from Patrick at Turbo Tax was professional, competent Turbo Tax was a easy process with great live support. Patrick who assisted me was professional, knowledgeable and helped resolve my issues.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing! I love TurboTax. It's quick and easy. Let's me double check to make sure I'm getting all the deductions. So convenient!
Date published: 2021-02-19
Rated 5 out of 5 by from Cant believe how easy it was This is the first time I tried to file my own taxes. I started to file with H & R Block and it was so complicated I gave up. So I went to Turbo Tax, and I can't believe it was so easy. And it cost me $0. There was even a rejection of my state taxes due to an error in the Turbo Tax system, but they notified me immediately and it took me less than 10 minutes for them to walk me through it on line and refile. I love this this service. Thank you for saving me almost $500 in fees to have H & R Block do for me what I could do for myself.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14371
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from As usual turbo tax is very good to me I have been using Turbo Tax for the last 5 years and never had any problems
Date published: 2021-02-19
Rated 3 out of 5 by from Flawed program You guys are supposed to be the experts at online filing. Yet your program allowed me to make a mistake in my tax return that cost me $90 in refunds. You also had a glitch in your software that caused my state return to be rejected. I was with another online preparation website for several years and switched to you a few years ago. This is the last year I will be using TurboTax and I will be going back to my old program next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Was easy to complete and easy to understand. Now all I have to figure out is how to print my return.
Date published: 2021-02-19
Rated 4 out of 5 by from 10 Years I have been using Turbotax for over 10 years and have found it to be easy to use and comprehensive. The only issue I have is the inability to actually talk to someone when I have a question.
Date published: 2021-02-19
Rated 2 out of 5 by from TURBO TAX HAD SOFTWARE ERROR Not a great experience, Due to a software error the NYS tax was not done properly. Had to start over many times. A waste of time. Impossible to get help from Turbo Tax "support".
Date published: 2021-02-19
Rated 5 out of 5 by from Works! it's easy and comfortable, feeling of accuracy and assurance
Date published: 2021-02-19
Rated 5 out of 5 by from Easy. Good customer service The woman on the Live Help saved me a couple of hundred dollars. I highly recommend using that option if you don't understand something clearly, and it's free. So much easier than going to a tax preparer. I have used Turbotax for many years and it keeps getting better each year. Can't say enough good about it. Would give it 10 stars if I could.
Date published: 2021-02-19
Rated 4 out of 5 by from Patrick at Turbo Tax was professional, competent Turbo Tax was a easy process with great live support. Patrick who assisted me was professional, knowledgeable and helped resolve my issues.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing! I love TurboTax. It's quick and easy. Let's me double check to make sure I'm getting all the deductions. So convenient!
Date published: 2021-02-19
Rated 5 out of 5 by from Cant believe how easy it was This is the first time I tried to file my own taxes. I started to file with H & R Block and it was so complicated I gave up. So I went to Turbo Tax, and I can't believe it was so easy. And it cost me $0. There was even a rejection of my state taxes due to an error in the Turbo Tax system, but they notified me immediately and it took me less than 10 minutes for them to walk me through it on line and refile. I love this this service. Thank you for saving me almost $500 in fees to have H & R Block do for me what I could do for myself.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14371