TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from TurboTax makes filing so simple! TurboTax interface is very user-friendly. They almost make filing my taxes fun... almost!
Date published: 2021-02-19
Rated 5 out of 5 by from Faithful Customer They system is easy to navigate! I was able to finish my taxes easily!
Date published: 2021-02-19
Rated 5 out of 5 by from its Ight Lol don't mind the title its just built up anger because I was trying to send my taxes off for a week now and it would never go through. But I remembered I had 2 accounts with y'all and I signed into the wrong account. when I got into the real account it was smooth sailing.
Date published: 2021-02-19
Rated 2 out of 5 by from So Many Issues There have been SO many issues this year using this software it's been a hassle. I cleared out my tax forms 7 times and using the same information, received several different "errors" or "checks" that upon research, were actually bugs in the system. I couldn't ask a tax expert because they would have charged an extra $100 (which is ridiculous, especially since it's THEIR issue) or even find a forum where the question was actually addressed (just a thread of people receiving the same issues) . We've used TurboTax for the past 7 years and because of this we aren't confident in using it again. And to top it off, just received an email saying our state return was rejected due to an error on THEIR system. I pay you guys literally $190 dollars to send my info and if it fails, and it's TurboTax's fault - give me a refund for the portion that you charged me to e-file.
Date published: 2021-02-19
Rated 4 out of 5 by from Worked great! Really easy to use! Keeps track of everything great for me!
Date published: 2021-02-19
Rated 3 out of 5 by from Used Turbotax many years. Just make sure your software is updated before a person efiles. very disappointed with you this year after many years.
Date published: 2021-02-19
Rated 5 out of 5 by from BEST TAX SERVICE I have been doing my taxes for the last 8 years. Turbotax is simple and dummy proof to use :)
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent customer service!! My filing got rejected. Logged back in and it let me leave a number and have someone call me. Justin called and was amazing, knowledgeable and friendly!
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent tax program I love when you can start your tax online and it is free until you totally done and the price is really worth for all details that need for your tax preparation.
Date published: 2021-02-19
Rated 4 out of 5 by from Great experience, but Live wasn't worth it Another great year with TurboTax, I had some tough tax issues this year with Solar credits so I thought I would use the LIVE tax advice. However, turbotax help and standard features were great so I never used the LIVE expert help. However, to go back and downgrade for regular TurboTax deluxe I'd have to erase and do all that work again so I had to pay for it anyway. START with DELUXE and ADD LIVE ONLY IF YOU NEED IT! I love TurboTax so I'll still be a customer but I feel like you took me for $75 this year...
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14358
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax makes filing so simple! TurboTax interface is very user-friendly. They almost make filing my taxes fun... almost!
Date published: 2021-02-19
Rated 5 out of 5 by from Faithful Customer They system is easy to navigate! I was able to finish my taxes easily!
Date published: 2021-02-19
Rated 5 out of 5 by from its Ight Lol don't mind the title its just built up anger because I was trying to send my taxes off for a week now and it would never go through. But I remembered I had 2 accounts with y'all and I signed into the wrong account. when I got into the real account it was smooth sailing.
Date published: 2021-02-19
Rated 2 out of 5 by from So Many Issues There have been SO many issues this year using this software it's been a hassle. I cleared out my tax forms 7 times and using the same information, received several different "errors" or "checks" that upon research, were actually bugs in the system. I couldn't ask a tax expert because they would have charged an extra $100 (which is ridiculous, especially since it's THEIR issue) or even find a forum where the question was actually addressed (just a thread of people receiving the same issues) . We've used TurboTax for the past 7 years and because of this we aren't confident in using it again. And to top it off, just received an email saying our state return was rejected due to an error on THEIR system. I pay you guys literally $190 dollars to send my info and if it fails, and it's TurboTax's fault - give me a refund for the portion that you charged me to e-file.
Date published: 2021-02-19
Rated 4 out of 5 by from Worked great! Really easy to use! Keeps track of everything great for me!
Date published: 2021-02-19
Rated 3 out of 5 by from Used Turbotax many years. Just make sure your software is updated before a person efiles. very disappointed with you this year after many years.
Date published: 2021-02-19
Rated 5 out of 5 by from BEST TAX SERVICE I have been doing my taxes for the last 8 years. Turbotax is simple and dummy proof to use :)
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent customer service!! My filing got rejected. Logged back in and it let me leave a number and have someone call me. Justin called and was amazing, knowledgeable and friendly!
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent tax program I love when you can start your tax online and it is free until you totally done and the price is really worth for all details that need for your tax preparation.
Date published: 2021-02-19
Rated 4 out of 5 by from Great experience, but Live wasn't worth it Another great year with TurboTax, I had some tough tax issues this year with Solar credits so I thought I would use the LIVE tax advice. However, turbotax help and standard features were great so I never used the LIVE expert help. However, to go back and downgrade for regular TurboTax deluxe I'd have to erase and do all that work again so I had to pay for it anyway. START with DELUXE and ADD LIVE ONLY IF YOU NEED IT! I love TurboTax so I'll still be a customer but I feel like you took me for $75 this year...
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14358