TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from all the agents where awesome. Heather was awesome, Kellie was awesome, Patrice was awesome too. Thank you all so very much for helping me.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax can do BETTER! I have used Turbo Tax for MANY MANY years. if I recall, I started using them the second year they were on line! However the printing on their screen is SO LIGHT...it is next to impossible to read. I have asked for the last THREE YEARS for them to darken the print on these screens and forms. This will most likely be the last year I use them if there is no change next year, for the sole reason, I have no idea what I am reading! The light printing is NOT user friendly, and can lead to missed deductions, errors in deciphering what is on the screen. I realize I am just one lone customer out here...however, I am sure there are definitely more customers out there with the same concern. To show compassion and concern for your customer base, implementing a clearer and more user friendly, readable format would go a long way in customer satisfaction. Like I mentioned, I have asked for this issue change for at least three years now. I would like to continue to use this product that I am familiar and comfortable with. I would like a response from your office to acknowledge this was even received. Perhaps this is just an exercise in futility, designed to make us feel like we are reaching someone who actually cares for their customers' needs. I hope not, I have trusted Turbo Tax for many years, I would like to continue the relationship. All that is needed is more ink on the page! Thank you
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo is Awesome !!! My experience was awesome. She was very helpful, she listened/helped me with all of my questions. She was patient with me and made sure that I understood everything. Great Job !!!
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is AWESOME The whole process was awesome, very quick and easy to understand. Phone help was amazing, helped me with all my questions.
Date published: 2021-02-19
Rated 2 out of 5 by from WENT DOWNHILL FAST UNABLE TO GET HELP. SOFTWEAR GLITH UNABLE TO CORRECT 1 PROBLEM BUT STILL CAME BACK WITH NO PROBLEMS. SO RE-FILED ASKED FOR SPOUSE, NOT MARRIED, SAID I LIVED IN CA, NEVER DID
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great Turbo tax has been such an easy safe way to file. when i have a question the quick links haves the anwers.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome I asked for A Turbo Tax Expert received one quick. she answered all questions. I also use them every year never had one issue !
Date published: 2021-02-19
Rated 5 out of 5 by from Love this program Enjoy using this program and have used it for 7 years now. Don't think I will ever go to a CPA again.
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to use For a first time user Turbo Tax makes it easy for it's customers convinience.
Date published: 2021-02-19
Rated 4 out of 5 by from good expert was great .waited a little to long to connect
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14348
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from all the agents where awesome. Heather was awesome, Kellie was awesome, Patrice was awesome too. Thank you all so very much for helping me.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax can do BETTER! I have used Turbo Tax for MANY MANY years. if I recall, I started using them the second year they were on line! However the printing on their screen is SO LIGHT...it is next to impossible to read. I have asked for the last THREE YEARS for them to darken the print on these screens and forms. This will most likely be the last year I use them if there is no change next year, for the sole reason, I have no idea what I am reading! The light printing is NOT user friendly, and can lead to missed deductions, errors in deciphering what is on the screen. I realize I am just one lone customer out here...however, I am sure there are definitely more customers out there with the same concern. To show compassion and concern for your customer base, implementing a clearer and more user friendly, readable format would go a long way in customer satisfaction. Like I mentioned, I have asked for this issue change for at least three years now. I would like to continue to use this product that I am familiar and comfortable with. I would like a response from your office to acknowledge this was even received. Perhaps this is just an exercise in futility, designed to make us feel like we are reaching someone who actually cares for their customers' needs. I hope not, I have trusted Turbo Tax for many years, I would like to continue the relationship. All that is needed is more ink on the page! Thank you
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo is Awesome !!! My experience was awesome. She was very helpful, she listened/helped me with all of my questions. She was patient with me and made sure that I understood everything. Great Job !!!
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is AWESOME The whole process was awesome, very quick and easy to understand. Phone help was amazing, helped me with all my questions.
Date published: 2021-02-19
Rated 2 out of 5 by from WENT DOWNHILL FAST UNABLE TO GET HELP. SOFTWEAR GLITH UNABLE TO CORRECT 1 PROBLEM BUT STILL CAME BACK WITH NO PROBLEMS. SO RE-FILED ASKED FOR SPOUSE, NOT MARRIED, SAID I LIVED IN CA, NEVER DID
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great Turbo tax has been such an easy safe way to file. when i have a question the quick links haves the anwers.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome I asked for A Turbo Tax Expert received one quick. she answered all questions. I also use them every year never had one issue !
Date published: 2021-02-19
Rated 5 out of 5 by from Love this program Enjoy using this program and have used it for 7 years now. Don't think I will ever go to a CPA again.
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to use For a first time user Turbo Tax makes it easy for it's customers convinience.
Date published: 2021-02-19
Rated 4 out of 5 by from good expert was great .waited a little to long to connect
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14348