TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo is Awesome !!! My experience was awesome. She was very helpful, she listened/helped me with all of my questions. She was patient with me and made sure that I understood everything. Great Job !!!
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is AWESOME The whole process was awesome, very quick and easy to understand. Phone help was amazing, helped me with all my questions.
Date published: 2021-02-19
Rated 2 out of 5 by from WENT DOWNHILL FAST UNABLE TO GET HELP. SOFTWEAR GLITH UNABLE TO CORRECT 1 PROBLEM BUT STILL CAME BACK WITH NO PROBLEMS. SO RE-FILED ASKED FOR SPOUSE, NOT MARRIED, SAID I LIVED IN CA, NEVER DID
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great Turbo tax has been such an easy safe way to file. when i have a question the quick links haves the anwers.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome I asked for A Turbo Tax Expert received one quick. she answered all questions. I also use them every year never had one issue !
Date published: 2021-02-19
Rated 5 out of 5 by from Love this program Enjoy using this program and have used it for 7 years now. Don't think I will ever go to a CPA again.
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to use For a first time user Turbo Tax makes it easy for it's customers convinience.
Date published: 2021-02-19
Rated 4 out of 5 by from good expert was great .waited a little to long to connect
Date published: 2021-02-19
Rated 5 out of 5 by from years of use We have used Turbotax for years and will continue to use. Great support!
Date published: 2021-02-19
Rated 3 out of 5 by from Might Find Another Service Next Year... On several occasions, the system was glitchy. My numbers were fluctuating for an unknown reason. My child tax credit was showing as just 500 when I know federal is 200. I reached out for help several times and my chat would shut down and kick me out... thus having to wait another x amount of time for another agent. All of the agents were nice but some seemed to be less knowledgeable than I was when it came to my questions and in turn, weren't very helpful, but I paid for a service to get help. Corey was very helpful and took my number to call me back in case I was kicked off again, and that was really appreciated. I probably made contact with 5 or 6 different agents before filing. And then my state return got kicked back because of an eternal error. Turbo Tax is not the most expensive but for a couple of hundred dollars, I expected much better than this. I've never had this hard of time filing my taxes. I almost want my money back and to go somewhere else but what's done is done.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14334
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo is Awesome !!! My experience was awesome. She was very helpful, she listened/helped me with all of my questions. She was patient with me and made sure that I understood everything. Great Job !!!
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is AWESOME The whole process was awesome, very quick and easy to understand. Phone help was amazing, helped me with all my questions.
Date published: 2021-02-19
Rated 2 out of 5 by from WENT DOWNHILL FAST UNABLE TO GET HELP. SOFTWEAR GLITH UNABLE TO CORRECT 1 PROBLEM BUT STILL CAME BACK WITH NO PROBLEMS. SO RE-FILED ASKED FOR SPOUSE, NOT MARRIED, SAID I LIVED IN CA, NEVER DID
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great Turbo tax has been such an easy safe way to file. when i have a question the quick links haves the anwers.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome I asked for A Turbo Tax Expert received one quick. she answered all questions. I also use them every year never had one issue !
Date published: 2021-02-19
Rated 5 out of 5 by from Love this program Enjoy using this program and have used it for 7 years now. Don't think I will ever go to a CPA again.
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to use For a first time user Turbo Tax makes it easy for it's customers convinience.
Date published: 2021-02-19
Rated 4 out of 5 by from good expert was great .waited a little to long to connect
Date published: 2021-02-19
Rated 5 out of 5 by from years of use We have used Turbotax for years and will continue to use. Great support!
Date published: 2021-02-19
Rated 3 out of 5 by from Might Find Another Service Next Year... On several occasions, the system was glitchy. My numbers were fluctuating for an unknown reason. My child tax credit was showing as just 500 when I know federal is 200. I reached out for help several times and my chat would shut down and kick me out... thus having to wait another x amount of time for another agent. All of the agents were nice but some seemed to be less knowledgeable than I was when it came to my questions and in turn, weren't very helpful, but I paid for a service to get help. Corey was very helpful and took my number to call me back in case I was kicked off again, and that was really appreciated. I probably made contact with 5 or 6 different agents before filing. And then my state return got kicked back because of an eternal error. Turbo Tax is not the most expensive but for a couple of hundred dollars, I expected much better than this. I've never had this hard of time filing my taxes. I almost want my money back and to go somewhere else but what's done is done.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14334