TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Awesome and helpful I had problems with my tax filing and they called my and helped me get it straitened out.
Date published: 2021-02-19
Rated 5 out of 5 by from Great I have been using them for years, wouldn't have it any other way
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is awesome It is very easy to use just a little pricier than other programs but i would recommend it
Date published: 2021-02-19
Rated 3 out of 5 by from A problem with poor explanation I received a text that my 2020 return was rejected. The Email said that my pin did not match last years. The instruction on Turbo Tax said to chose any number. I was then told that my AGI for 2019 was wrong. The problem was that I did not put an AGI on my 2020 return. If an AGI was sent it was pulled automatically from last years return. This does not make any sense.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Easy easy easy thank you I'll keep using turbo tax
Date published: 2021-02-19
Rated 5 out of 5 by from Best decision I have made! We began using Turbo tax about 3-5 years ago and has been the best decision we ever made. Its such an easy process.
Date published: 2021-02-19
Rated 1 out of 5 by from Great Software, Terrible Support The software to prepare you federal tax info is great. The information is clear and anytime you need help the tax experts are there to answer your questions. The state section, however, was terrible. I had several bugs in the process of preparing my state returns, including my states being deleted and the information for one getting wiped when I finished another. These bugs also resulted in the software trying to charge me twice for the states. That seemed like it would be an easy issue to resolve, but it actually took 4 hours with several different customer service reps to get it fixed. If it hadn't been for the bugs regarding the states and paying for the states, this would have been a great experience. Instead I now regret my decision to use TurboTax. I will likely go elsewhere next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Always Reliable Straight forward to use and plenty of ways to have things explained that you don't understand.
Date published: 2021-02-19
Rated 5 out of 5 by from State Tax Review Stacey was awesome, very easy to understand and guided me through effortfully.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Amazing! This is the second year I have used Turbo Tax online and have had a great outcome both years. There was a hiccup this year, but was easily fixed. I used chat with help and right away was assisted. Problem fixed.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14329
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome and helpful I had problems with my tax filing and they called my and helped me get it straitened out.
Date published: 2021-02-19
Rated 5 out of 5 by from Great I have been using them for years, wouldn't have it any other way
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is awesome It is very easy to use just a little pricier than other programs but i would recommend it
Date published: 2021-02-19
Rated 3 out of 5 by from A problem with poor explanation I received a text that my 2020 return was rejected. The Email said that my pin did not match last years. The instruction on Turbo Tax said to chose any number. I was then told that my AGI for 2019 was wrong. The problem was that I did not put an AGI on my 2020 return. If an AGI was sent it was pulled automatically from last years return. This does not make any sense.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Easy easy easy thank you I'll keep using turbo tax
Date published: 2021-02-19
Rated 5 out of 5 by from Best decision I have made! We began using Turbo tax about 3-5 years ago and has been the best decision we ever made. Its such an easy process.
Date published: 2021-02-19
Rated 1 out of 5 by from Great Software, Terrible Support The software to prepare you federal tax info is great. The information is clear and anytime you need help the tax experts are there to answer your questions. The state section, however, was terrible. I had several bugs in the process of preparing my state returns, including my states being deleted and the information for one getting wiped when I finished another. These bugs also resulted in the software trying to charge me twice for the states. That seemed like it would be an easy issue to resolve, but it actually took 4 hours with several different customer service reps to get it fixed. If it hadn't been for the bugs regarding the states and paying for the states, this would have been a great experience. Instead I now regret my decision to use TurboTax. I will likely go elsewhere next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Always Reliable Straight forward to use and plenty of ways to have things explained that you don't understand.
Date published: 2021-02-19
Rated 5 out of 5 by from State Tax Review Stacey was awesome, very easy to understand and guided me through effortfully.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Amazing! This is the second year I have used Turbo Tax online and have had a great outcome both years. There was a hiccup this year, but was easily fixed. I used chat with help and right away was assisted. Problem fixed.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14329