TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Better than hr block The soft ware is good, what I don't like is that when I asked for live help they didn't seem to really understand what was going on and wanted me to share my screen. My hsa contributions weren't above the max but the system kept saying they were. It finally reset itself.
Date published: 2023-02-12
Rated 5 out of 5 by from AWESOME PRODUCT TURBO TAX HAS BEEN EXTREMELY EASY FOR YEARS AND NEVER DISAPPOINTS
Date published: 2023-02-12
Rated 5 out of 5 by from TURBO TAX IS THE EASIEST SOFTWARE TO USE Easy to use and I love the pop up boxes that help you if you do not understand a question.
Date published: 2023-02-12
Rated 5 out of 5 by from Easy to use TurboTax is easy to use. We’ve used it for years to file our taxes.
Date published: 2023-02-12
Rated 5 out of 5 by from TurboTax Premier is a great tool for taxes The step-by-step process is easy to use, while the tax documents import feature saves time and improves accuracy. Thank you for developing such a great product to navigate what could be a very painful and frustrating process.
Date published: 2023-02-12
Rated 5 out of 5 by from Turbo Tax is easy to use I first used Turbo Tax last year. It was so easy to use, I’ve always used paper but no more. I will continue to use this app.
Date published: 2023-02-12
Rated 5 out of 5 by from Love Turbo Tax With the easy instructions built right in to the system, I was able to enter stock transactions without a problem.
Date published: 2023-02-12
Rated 5 out of 5 by from Turbo Tax is awesome I have used Turbo Tax for the last 8 years and love it!
Date published: 2023-02-12
Rated 5 out of 5 by from Great product Been using Turbo Tax for years and it is very straight forward and easy to use.
Date published: 2023-02-12
Rated 1 out of 5 by from Full Service Experience This Year a DISASTER Six days of absolute chaos trying to connect with an expert in Full Service. You name it, I experienced it. System kept spitting up my old mobile number (even though I had updated Personal Info), 800 number was hit or miss. Multiple times when calling in time period when Turbotax is supposed to be open (allowing for difference to Pacific) the recording said Turbotax was closed and just hung up. Scheduled appointments and no one showed up. Same with call backs - calls never came. When I was lucky enough to connect with a human being and they had me generate the 6-digit number they said system did not show me logged in (even those I was and in Full Service). Leaving Full Service was suggseted - tried multiple times - never helped. Absolute joke - terrible software glitches. In the end my brother-in-law suggested I bail out of Full Service and do return myself - which I did. Wasted six (6) days trying to get connected to you.
Date published: 2023-02-12
All TurboTax® Offerings Reviews - Page 14314
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Better than hr block The soft ware is good, what I don't like is that when I asked for live help they didn't seem to really understand what was going on and wanted me to share my screen. My hsa contributions weren't above the max but the system kept saying they were. It finally reset itself.
Date published: 2023-02-12
Rated 5 out of 5 by from AWESOME PRODUCT TURBO TAX HAS BEEN EXTREMELY EASY FOR YEARS AND NEVER DISAPPOINTS
Date published: 2023-02-12
Rated 5 out of 5 by from TURBO TAX IS THE EASIEST SOFTWARE TO USE Easy to use and I love the pop up boxes that help you if you do not understand a question.
Date published: 2023-02-12
Rated 5 out of 5 by from Easy to use TurboTax is easy to use. We’ve used it for years to file our taxes.
Date published: 2023-02-12
Rated 5 out of 5 by from TurboTax Premier is a great tool for taxes The step-by-step process is easy to use, while the tax documents import feature saves time and improves accuracy. Thank you for developing such a great product to navigate what could be a very painful and frustrating process.
Date published: 2023-02-12
Rated 5 out of 5 by from Turbo Tax is easy to use I first used Turbo Tax last year. It was so easy to use, I’ve always used paper but no more. I will continue to use this app.
Date published: 2023-02-12
Rated 5 out of 5 by from Love Turbo Tax With the easy instructions built right in to the system, I was able to enter stock transactions without a problem.
Date published: 2023-02-12
Rated 5 out of 5 by from Turbo Tax is awesome I have used Turbo Tax for the last 8 years and love it!
Date published: 2023-02-12
Rated 5 out of 5 by from Great product Been using Turbo Tax for years and it is very straight forward and easy to use.
Date published: 2023-02-12
Rated 1 out of 5 by from Full Service Experience This Year a DISASTER Six days of absolute chaos trying to connect with an expert in Full Service. You name it, I experienced it. System kept spitting up my old mobile number (even though I had updated Personal Info), 800 number was hit or miss. Multiple times when calling in time period when Turbotax is supposed to be open (allowing for difference to Pacific) the recording said Turbotax was closed and just hung up. Scheduled appointments and no one showed up. Same with call backs - calls never came. When I was lucky enough to connect with a human being and they had me generate the 6-digit number they said system did not show me logged in (even those I was and in Full Service). Leaving Full Service was suggseted - tried multiple times - never helped. Absolute joke - terrible software glitches. In the end my brother-in-law suggested I bail out of Full Service and do return myself - which I did. Wasted six (6) days trying to get connected to you.
Date published: 2023-02-12
All TurboTax® Offerings Reviews - Page 14314