TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from It helps through the questions Ok little slow on chats. All in all I’ll continue to use turbo tax
Date published: 2023-02-13
Rated 5 out of 5 by from Great It was great. It was very engaging and I also learned alot.
Date published: 2023-02-13
Rated 5 out of 5 by from Outstanding Kenneth was great working with in preparing 2022 tax return.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax keeps it simple We've been using TT for over 10yrs now. They answer my questions and keep things easy to understand.
Date published: 2023-02-13
Rated 4 out of 5 by from great product overall, and options for live advice I have use TurboTax for many years now. Never had any issues. The software asks all the right questions and provides lots of additional information to help the use make informed decisions. Last year however, I started contributing to a backdoor IRA, and the tax reporting process on TurboTax to properly report proved to be not intuitive at all and lead to me being double taxed. I had not even noticed I had made such a costly ($3000 + mistake). I was able to identify the problem this year, and with the help of online tax adviser (through turbotax premium service) I was able to enter the information correctly this year. Still, I will now have to amend my return for 2021 which will likely come at a significant cost. Hoping TurboTax will both update their workflow, to make it much less likely people with little financial tax reporting experience will make the same mistake going forward, and maybe even offer to address the amendment for last year at no cost, as a kind gesture. If this is addressed (i.e. the workflow) then 5 starts for sure, instead of the current 4.
Date published: 2023-02-13
Rated 5 out of 5 by from Very easy peezee Very easy to use good guidance throughout will use again. Appreciate the free filing.
Date published: 2023-02-13
Rated 2 out of 5 by from Turbo Tax is TAXING I love Turbo Tax, however, I have been charged $144 and I did not use any feature of whatever I signed up for (which I should have never signed up for.) Again, love turbo tax but I will going else where next year.
Date published: 2023-02-13
Rated 4 out of 5 by from Turbotax is easy to use I like that you can get questions answered as you go along although some answers can be made a little more understandable for we lay people.
Date published: 2023-02-13
Rated 4 out of 5 by from Great but Expensive It seems very easy to navigate. Help is a click away. I love that it can directly connect to your financial institution to carry over all needed information. I only wish it were less expensive for simple taxes.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbotax is awesome! everything went smoothly i had phone issues but decided to go with turbotax still
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14313
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It helps through the questions Ok little slow on chats. All in all I’ll continue to use turbo tax
Date published: 2023-02-13
Rated 5 out of 5 by from Great It was great. It was very engaging and I also learned alot.
Date published: 2023-02-13
Rated 5 out of 5 by from Outstanding Kenneth was great working with in preparing 2022 tax return.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax keeps it simple We've been using TT for over 10yrs now. They answer my questions and keep things easy to understand.
Date published: 2023-02-13
Rated 4 out of 5 by from great product overall, and options for live advice I have use TurboTax for many years now. Never had any issues. The software asks all the right questions and provides lots of additional information to help the use make informed decisions. Last year however, I started contributing to a backdoor IRA, and the tax reporting process on TurboTax to properly report proved to be not intuitive at all and lead to me being double taxed. I had not even noticed I had made such a costly ($3000 + mistake). I was able to identify the problem this year, and with the help of online tax adviser (through turbotax premium service) I was able to enter the information correctly this year. Still, I will now have to amend my return for 2021 which will likely come at a significant cost. Hoping TurboTax will both update their workflow, to make it much less likely people with little financial tax reporting experience will make the same mistake going forward, and maybe even offer to address the amendment for last year at no cost, as a kind gesture. If this is addressed (i.e. the workflow) then 5 starts for sure, instead of the current 4.
Date published: 2023-02-13
Rated 5 out of 5 by from Very easy peezee Very easy to use good guidance throughout will use again. Appreciate the free filing.
Date published: 2023-02-13
Rated 2 out of 5 by from Turbo Tax is TAXING I love Turbo Tax, however, I have been charged $144 and I did not use any feature of whatever I signed up for (which I should have never signed up for.) Again, love turbo tax but I will going else where next year.
Date published: 2023-02-13
Rated 4 out of 5 by from Turbotax is easy to use I like that you can get questions answered as you go along although some answers can be made a little more understandable for we lay people.
Date published: 2023-02-13
Rated 4 out of 5 by from Great but Expensive It seems very easy to navigate. Help is a click away. I love that it can directly connect to your financial institution to carry over all needed information. I only wish it were less expensive for simple taxes.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbotax is awesome! everything went smoothly i had phone issues but decided to go with turbotax still
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14313