TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from I paid $160 because I bought crypto I was forced to pay $160 to file my taxes that I normally file for free because I purchased $200 dollars worth of crypto randomly throughout 2021. I have even made investments in regular stocks before this year and had no problem filing my taxes. I think it's asinine that the only difference between my taxes this year and every other year was my crypto investments and that difference cost me as much as I spent on the crypto itself.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is great! TurboTax is always helping indeed.I helped learned about deductions and AOTC which helped me alot.
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax was confusing this year Doing my taxes with Turbo Tax this year was somewhat confusing. So, I went with "live" and called upon an expert, but the expert said she needed to connect me with an expert. So, I erased everything and started over and managed to finish it, but I don't feel that confident I got the max refund.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is amazing I had a wonderful experience no problem fast and easy
Date published: 2022-02-22
Rated 4 out of 5 by from It's good It would be nice if you didn't have to enter duplicate numbers in boxes. Also I was overcharged my filing fees. Requested a refund but no response. Charged $86.64 and then $40.00
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is the best Very easy to use, friendly, fast services, affordable
Date published: 2022-02-22
Rated 1 out of 5 by from NC Resident Difficulties I have been with Turbo Tax 6 years and this is the worst experience I have had so far. There was no indication within the UI that stated how to file my taxes with the North Carolina tax delay. This should be BIG and BOLD so that the user knows they are not doing anything wrong.
Date published: 2022-02-22
Rated 1 out of 5 by from Very misleading , no help at all It was misleading in the FREE file, when they say basic it doesn't cover in info on your W2. I had to upgrade to file it. I won't be using it again.
Date published: 2022-02-22
Rated 5 out of 5 by from Thank goodness for Turbo Tax! Easy to use and just guided us through without discomfort.
Date published: 2022-02-22
Rated 5 out of 5 by from QUICK AND EASY! Very convenient and easy to navigate! Recommend for anyone
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14302
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I paid $160 because I bought crypto I was forced to pay $160 to file my taxes that I normally file for free because I purchased $200 dollars worth of crypto randomly throughout 2021. I have even made investments in regular stocks before this year and had no problem filing my taxes. I think it's asinine that the only difference between my taxes this year and every other year was my crypto investments and that difference cost me as much as I spent on the crypto itself.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is great! TurboTax is always helping indeed.I helped learned about deductions and AOTC which helped me alot.
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax was confusing this year Doing my taxes with Turbo Tax this year was somewhat confusing. So, I went with "live" and called upon an expert, but the expert said she needed to connect me with an expert. So, I erased everything and started over and managed to finish it, but I don't feel that confident I got the max refund.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is amazing I had a wonderful experience no problem fast and easy
Date published: 2022-02-22
Rated 4 out of 5 by from It's good It would be nice if you didn't have to enter duplicate numbers in boxes. Also I was overcharged my filing fees. Requested a refund but no response. Charged $86.64 and then $40.00
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is the best Very easy to use, friendly, fast services, affordable
Date published: 2022-02-22
Rated 1 out of 5 by from NC Resident Difficulties I have been with Turbo Tax 6 years and this is the worst experience I have had so far. There was no indication within the UI that stated how to file my taxes with the North Carolina tax delay. This should be BIG and BOLD so that the user knows they are not doing anything wrong.
Date published: 2022-02-22
Rated 1 out of 5 by from Very misleading , no help at all It was misleading in the FREE file, when they say basic it doesn't cover in info on your W2. I had to upgrade to file it. I won't be using it again.
Date published: 2022-02-22
Rated 5 out of 5 by from Thank goodness for Turbo Tax! Easy to use and just guided us through without discomfort.
Date published: 2022-02-22
Rated 5 out of 5 by from QUICK AND EASY! Very convenient and easy to navigate! Recommend for anyone
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14302