TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Confusing, surprise fees, totals didn't add up. After spending several hours inputting information and avoiding up charges, the system still added 3 different fees adding up to over $120, when I opted for the most basic option every time. After having spent all of this time on the site, my patience had run thin and I wanted to be done with all of it as soon as possible, that's probably how they get a lot of people to pay the over charges. My refund total didn't even show both state and federal refund after Turbo Tax's charge, so I am just hoping that I still get both state and federal refunds. As I recall from last year, if you want to talk to a representative, they bump you up to a more expensive version and after you speak to the rep you are stuck paying that extra fee. I didn't opt into any of that this time, so I received no help but still paying way too much to do a simple tax filing. I would appreciate a call from a rep at no extra charge to clarify my tax return amounts and have the extra charges reimbursed. Hoping the company can make this right.
Date published: 2022-02-11
Rated 5 out of 5 by from Great! Makes taxes easy. My 6th year using! Highly recommended.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo is awesome Great job great great greatjob job great job Thanks
Date published: 2022-02-11
Rated 5 out of 5 by from Easy and convenient my expert was on top of everything and made sure i understood everything that was going on. whenever something came up she made sure to fully explain every step and detail.
Date published: 2022-02-11
Rated 5 out of 5 by from Makes it easy year after year! The program walks you through the process with ease, while when in need a friendly expert is there to help.
Date published: 2022-02-11
Rated 5 out of 5 by from Awesome It was great i like how I can do it myself hfgdduts
Date published: 2022-02-11
Rated 5 out of 5 by from Turbotax is awesome way better then H r block. I really did not seem hard to do this. So thank you
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! I always have a non-stressful experience filing our taxes!
Date published: 2022-02-11
Rated 4 out of 5 by from It's quick and easy It easy to do, and I like the concept of doing it this way
Date published: 2022-02-11
Rated 2 out of 5 by from TurboTax is good...but... I have used TurbTax for a few years now, and have normally done self file. I still think the fees for this is a bit much, and their advertising is misleading to say the least. They claim free state and federal but there's always a catch that puts you into the Deluxe category, costing a pretty penny for both filings. But it's a tolerable fee I think. The software does make it easy. You just answer questions, and the answers are on the tax forms you received, it's like an open book test. This year I decided to try the option to use an agent to help, mainly because i had some different circumstances and wasn't sure how that would effect my filing, plus stimulus made me nervous to self file. And that cost me almost 400 all in. Which I'm my opinion was totally NOT worth it. Every time I've self e-filed I was done same day, granted it was a long slow process, but that's mostly attribute to my lack of organizational skills and my 1 finger hunt and peck typing method. With agent help it took me over a week. The biggest problem was by the time u was off work and could respond to agent messages, they were off work as well, so I'd have to wait till next day, or in some cases a couple days for a response if the tax prep agent was off work the next day. I think for the money it cost, I should get prompt response within business hours every day of the week. Which unfortunately didn't happen, and drug the process out allot. Also the software pulled incorrect data, and the agent missed it. Luckily I thought something was off, and found the problem. Unfortunately i had to spent several hours using self filing software anyways to find the problem. And despite my original concerns about filing on my own. It really wasn't much different and was easy to do on my own. I considered canceling, and just self filling which would have saved me at minimum a couple hundred dollars. But my tax prep agent did put allot of time in, was kind, and once I pointed out the error, quickly and courteously fixed it. So I decided to finish with the agent. But never again will I do anything but file on my own. Because it's WAY faster, WAY cheaper, and it's not hard at all, just a little time consuming. So I suggest if you can trade a couple hours of your time to save 200-400$ don't use an agent and do it yourself.
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14300
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Confusing, surprise fees, totals didn't add up. After spending several hours inputting information and avoiding up charges, the system still added 3 different fees adding up to over $120, when I opted for the most basic option every time. After having spent all of this time on the site, my patience had run thin and I wanted to be done with all of it as soon as possible, that's probably how they get a lot of people to pay the over charges. My refund total didn't even show both state and federal refund after Turbo Tax's charge, so I am just hoping that I still get both state and federal refunds. As I recall from last year, if you want to talk to a representative, they bump you up to a more expensive version and after you speak to the rep you are stuck paying that extra fee. I didn't opt into any of that this time, so I received no help but still paying way too much to do a simple tax filing. I would appreciate a call from a rep at no extra charge to clarify my tax return amounts and have the extra charges reimbursed. Hoping the company can make this right.
Date published: 2022-02-11
Rated 5 out of 5 by from Great! Makes taxes easy. My 6th year using! Highly recommended.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo is awesome Great job great great greatjob job great job Thanks
Date published: 2022-02-11
Rated 5 out of 5 by from Easy and convenient my expert was on top of everything and made sure i understood everything that was going on. whenever something came up she made sure to fully explain every step and detail.
Date published: 2022-02-11
Rated 5 out of 5 by from Makes it easy year after year! The program walks you through the process with ease, while when in need a friendly expert is there to help.
Date published: 2022-02-11
Rated 5 out of 5 by from Awesome It was great i like how I can do it myself hfgdduts
Date published: 2022-02-11
Rated 5 out of 5 by from Turbotax is awesome way better then H r block. I really did not seem hard to do this. So thank you
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! I always have a non-stressful experience filing our taxes!
Date published: 2022-02-11
Rated 4 out of 5 by from It's quick and easy It easy to do, and I like the concept of doing it this way
Date published: 2022-02-11
Rated 2 out of 5 by from TurboTax is good...but... I have used TurbTax for a few years now, and have normally done self file. I still think the fees for this is a bit much, and their advertising is misleading to say the least. They claim free state and federal but there's always a catch that puts you into the Deluxe category, costing a pretty penny for both filings. But it's a tolerable fee I think. The software does make it easy. You just answer questions, and the answers are on the tax forms you received, it's like an open book test. This year I decided to try the option to use an agent to help, mainly because i had some different circumstances and wasn't sure how that would effect my filing, plus stimulus made me nervous to self file. And that cost me almost 400 all in. Which I'm my opinion was totally NOT worth it. Every time I've self e-filed I was done same day, granted it was a long slow process, but that's mostly attribute to my lack of organizational skills and my 1 finger hunt and peck typing method. With agent help it took me over a week. The biggest problem was by the time u was off work and could respond to agent messages, they were off work as well, so I'd have to wait till next day, or in some cases a couple days for a response if the tax prep agent was off work the next day. I think for the money it cost, I should get prompt response within business hours every day of the week. Which unfortunately didn't happen, and drug the process out allot. Also the software pulled incorrect data, and the agent missed it. Luckily I thought something was off, and found the problem. Unfortunately i had to spent several hours using self filing software anyways to find the problem. And despite my original concerns about filing on my own. It really wasn't much different and was easy to do on my own. I considered canceling, and just self filling which would have saved me at minimum a couple hundred dollars. But my tax prep agent did put allot of time in, was kind, and once I pointed out the error, quickly and courteously fixed it. So I decided to finish with the agent. But never again will I do anything but file on my own. Because it's WAY faster, WAY cheaper, and it's not hard at all, just a little time consuming. So I suggest if you can trade a couple hours of your time to save 200-400$ don't use an agent and do it yourself.
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14300