TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from So Easy and effortless! I love how Turbo Tax was able to auto generate my information from so many systems. So quick and effortless!
Date published: 2021-02-13
Rated 1 out of 5 by from Poor service I accidentally ended up changing to Premier after completely finishing with paying for my taxes using “Deluxe” and doing everything but clicking” transmit”. So it wanted me to pay the difference between the two products ($30 more in addition to the $80 I already paid). Called customer service at 10 am. Missed my call back. No problem called again. Got my call back and told her the problem, she tried to share screen but couldn’t help, after a few minute of silence I was put on hold. Call disconnected from their end (too high call volume?). Called again to be put on the waitlist at 2 pm. I got my call back after 7:30pm! So I explain again. Rep said he’s going to send a link to me, the link DOES NOTHING. Doesn’t take me anywhere. So before I can even tell him that he starts talking about sending me to a supervisor to get refunded the additional $30 if I just pay it and then get it refunded. And what do you know....... THE CALL DROPS. I call back and you can’t even choose to get a call back now... so guess now I have to try again tomorrow for the refund. So absolutely ridiculous. Next year I’m just doing it myself.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is great My experience with Turbotax was great. I would recommend anyone to file with Turbotax.
Date published: 2021-02-13
Rated 5 out of 5 by from First time filing made easy I'm 18 and this was my first time ever filing taxes. The live support was amazing. I learned so much and now I'm comfortable doing it myself
Date published: 2021-02-13
Rated 5 out of 5 by from SO easy and helpful It was so easy and helpful - I appreciate the reviews throughout the program and the prompts to make sure I was correct in what I was entering.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax rocks Turbo tax takes the pain out of filing : ) They walked me through every step and helped out more than I could have hoped for two thumbs up !!
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax makes filing easy! I have been using TurboTax for 6 years and always makes filing easy for me!
Date published: 2021-02-13
Rated 3 out of 5 by from disappointed For some reason they decided to change things up so that if I wanted to take a credit I had to pay 80 dollars. 40 for the services that cover the credit and 40 to have the 40 taken out of my refund. It wasn't worth it, but in order to change it I would have had to clear my whole form out and start over. I can't even with this crap anymore.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is Great My Experience with Turbo tax was great. I enjoyed the experience of doing my taxes with expert help along the way.
Date published: 2021-02-13
Rated 5 out of 5 by from Great easy to use software This is the second year I used TurboTax to do my taxes and it was easy to use and painless.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14266
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So Easy and effortless! I love how Turbo Tax was able to auto generate my information from so many systems. So quick and effortless!
Date published: 2021-02-13
Rated 1 out of 5 by from Poor service I accidentally ended up changing to Premier after completely finishing with paying for my taxes using “Deluxe” and doing everything but clicking” transmit”. So it wanted me to pay the difference between the two products ($30 more in addition to the $80 I already paid). Called customer service at 10 am. Missed my call back. No problem called again. Got my call back and told her the problem, she tried to share screen but couldn’t help, after a few minute of silence I was put on hold. Call disconnected from their end (too high call volume?). Called again to be put on the waitlist at 2 pm. I got my call back after 7:30pm! So I explain again. Rep said he’s going to send a link to me, the link DOES NOTHING. Doesn’t take me anywhere. So before I can even tell him that he starts talking about sending me to a supervisor to get refunded the additional $30 if I just pay it and then get it refunded. And what do you know....... THE CALL DROPS. I call back and you can’t even choose to get a call back now... so guess now I have to try again tomorrow for the refund. So absolutely ridiculous. Next year I’m just doing it myself.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is great My experience with Turbotax was great. I would recommend anyone to file with Turbotax.
Date published: 2021-02-13
Rated 5 out of 5 by from First time filing made easy I'm 18 and this was my first time ever filing taxes. The live support was amazing. I learned so much and now I'm comfortable doing it myself
Date published: 2021-02-13
Rated 5 out of 5 by from SO easy and helpful It was so easy and helpful - I appreciate the reviews throughout the program and the prompts to make sure I was correct in what I was entering.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax rocks Turbo tax takes the pain out of filing : ) They walked me through every step and helped out more than I could have hoped for two thumbs up !!
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax makes filing easy! I have been using TurboTax for 6 years and always makes filing easy for me!
Date published: 2021-02-13
Rated 3 out of 5 by from disappointed For some reason they decided to change things up so that if I wanted to take a credit I had to pay 80 dollars. 40 for the services that cover the credit and 40 to have the 40 taken out of my refund. It wasn't worth it, but in order to change it I would have had to clear my whole form out and start over. I can't even with this crap anymore.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is Great My Experience with Turbo tax was great. I enjoyed the experience of doing my taxes with expert help along the way.
Date published: 2021-02-13
Rated 5 out of 5 by from Great easy to use software This is the second year I used TurboTax to do my taxes and it was easy to use and painless.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14266