TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Love TurboTax, Hate their fees for Self-Employed. Excellent customer service via live chat with Misty. She was extremely helpful with clearing up some confusion about the new tax laws as concerns college tuition reimbursement. Turbo Tax is an excellent tool for the average Joe to file taxes and understand them in a layman' terms" way. Especially grateful that we can opt to have the cost deducted from our returns but not happy about the added $40 up-charge to do so... If your platform is to be the easiest, most accessible, helpful, and affordable tax tool available you shouldn't be charging those of us in the lower 25%... Please omit this for us, times are hard enough!
Date published: 2021-02-19
Rated 5 out of 5 by from Fast and easy to use I'm a retired CPA and always used my firm's software in the past. This year I used Turbotax and found it very easy and comprehensive.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is very easy I love turbo tax. I have used it for years. This is the first year that I have had to use the deluxe and I am not sure that I like it. I paid 80 dollars to put in 151.00 on interest that I paid for a school loan. Not sure that is worth having to use the deluxe. Since I did it on my own and didn't need any help. So basically paid that amount to be able to put the interest on the form. So not sure that I will use it again next year. Thank you
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Great! It was easy to navigate and prepare my tax returns.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Awesome!!! So easy to use and has helpful links and descriptions all along the way. I recommend using this to any and everyone.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax makes it easy! Great experience every time. Everything is set up and user friendly.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and Fast Turbo tax makes filing easy and fast. Extremely helpful guidance. Easy to use.
Date published: 2021-02-19
Rated 5 out of 5 by from GREAT Easy to use, step by step instructions. Known to be trust worthy
Date published: 2021-02-19
Rated 3 out of 5 by from Useful But Flawed Program The end result is satisfactory but the process and program are flawed. Some data entry points are unclear. For example, the Virginia vehicle property tax has no clear entry point and the user is left to guess where to enter the amounts. Microsoft Edge use resulted in a script timeout and locked program on the fourth introductory screen. A 'needs review' warning for a W-2 was never resolved and the program gave no indication which piece of data it thought needed review. Support was unable to resolve this issue and, ultimately, the program ignored its own warning and allowed me to proceed.
Date published: 2021-02-19
Rated 4 out of 5 by from TURBO TAX GOOD TUVE UNA BUENA ESPERIENCIA CON TUBO TAX, LO RECOMIENDO
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14250
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Love TurboTax, Hate their fees for Self-Employed. Excellent customer service via live chat with Misty. She was extremely helpful with clearing up some confusion about the new tax laws as concerns college tuition reimbursement. Turbo Tax is an excellent tool for the average Joe to file taxes and understand them in a layman' terms" way. Especially grateful that we can opt to have the cost deducted from our returns but not happy about the added $40 up-charge to do so... If your platform is to be the easiest, most accessible, helpful, and affordable tax tool available you shouldn't be charging those of us in the lower 25%... Please omit this for us, times are hard enough!
Date published: 2021-02-19
Rated 5 out of 5 by from Fast and easy to use I'm a retired CPA and always used my firm's software in the past. This year I used Turbotax and found it very easy and comprehensive.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is very easy I love turbo tax. I have used it for years. This is the first year that I have had to use the deluxe and I am not sure that I like it. I paid 80 dollars to put in 151.00 on interest that I paid for a school loan. Not sure that is worth having to use the deluxe. Since I did it on my own and didn't need any help. So basically paid that amount to be able to put the interest on the form. So not sure that I will use it again next year. Thank you
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Great! It was easy to navigate and prepare my tax returns.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Awesome!!! So easy to use and has helpful links and descriptions all along the way. I recommend using this to any and everyone.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax makes it easy! Great experience every time. Everything is set up and user friendly.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and Fast Turbo tax makes filing easy and fast. Extremely helpful guidance. Easy to use.
Date published: 2021-02-19
Rated 5 out of 5 by from GREAT Easy to use, step by step instructions. Known to be trust worthy
Date published: 2021-02-19
Rated 3 out of 5 by from Useful But Flawed Program The end result is satisfactory but the process and program are flawed. Some data entry points are unclear. For example, the Virginia vehicle property tax has no clear entry point and the user is left to guess where to enter the amounts. Microsoft Edge use resulted in a script timeout and locked program on the fourth introductory screen. A 'needs review' warning for a W-2 was never resolved and the program gave no indication which piece of data it thought needed review. Support was unable to resolve this issue and, ultimately, the program ignored its own warning and allowed me to proceed.
Date published: 2021-02-19
Rated 4 out of 5 by from TURBO TAX GOOD TUVE UNA BUENA ESPERIENCIA CON TUBO TAX, LO RECOMIENDO
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14250