TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy and affordable! Easy to use, very simple and quick, best refund possible.
Date published: 2021-02-13
Rated 2 out of 5 by from Had to start over I tried to take advantage of a promotion to use TurboTax Live and was almost done filing my taxes, but once I realized I needed to add an additional form, the price I would have had to pay was way too high. It would not let me downgrade my product choice and I had to clear my return and start from scratch. It was time-consuming and frustrating, and once I had downgraded and was working through my return, I was annoyed by the number of times it asked me to upgrade my product choice. The product then also made it complicated to de-select using my federal return to pay my product fee, which cost an additional $40 and was not made very clear. I felt like they were trying to squeeze as much money out of me as possible. Because I was able to file my federal return successfully, I'm not giving the product one star, but I was not able to file my state return and will have to mail it. Overall not very impressed.
Date published: 2021-02-13
Rated 1 out of 5 by from Guess I'm not doing taxes this year I got caught up on something simple that I can't really get figured out. And because of it I can't file my taxes. It's ridiculously hard trying to get a hold of somebody to help figure it out.
Date published: 2021-02-13
Rated 5 out of 5 by from So Easy and Accurate! Get your return done fast and easy! I hate doing taxes but Turbotax makes it easy and quick!
Date published: 2021-02-13
Rated 5 out of 5 by from Love Turbo Tax!!! I ran into some issues, but Turbo Tax helped me fix it with no problem
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Turbo tax agent was so helpful and patient to help me through to the complete e-file.
Date published: 2021-02-13
Rated 3 out of 5 by from turbo tax is alright I tried to change from premium package to basic because I didn't want them to charge me $40 for paying with my tax returns and it made it impossible to do that, I would of rather payed just $80 right now instead of them charging me $120. I ended paying the 120 anyways because they made it impossible to get out of that fee.
Date published: 2021-02-13
Rated 2 out of 5 by from First filing rejected. No error. Waited 4 hours for return call. Tried again. Filed again. We will see. AGI was right. There was no error unless entering AGI with both our names was what was wrong. After waiting way longer than estimated just to ask that question, just filed again. If I had wanted to print and file a paper return, I did not need Turbo Tax.
Date published: 2021-02-13
Rated 5 out of 5 by from Easy filing and rapid receipt of refund Large refunds, easy filing and refunds in bank in less than 2 weeks. User for 7 years
Date published: 2021-02-13
Rated 5 out of 5 by from straight forward and user friendly couldn't be happier. easy, fast and complete, I would recommend to anyone
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14238
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and affordable! Easy to use, very simple and quick, best refund possible.
Date published: 2021-02-13
Rated 2 out of 5 by from Had to start over I tried to take advantage of a promotion to use TurboTax Live and was almost done filing my taxes, but once I realized I needed to add an additional form, the price I would have had to pay was way too high. It would not let me downgrade my product choice and I had to clear my return and start from scratch. It was time-consuming and frustrating, and once I had downgraded and was working through my return, I was annoyed by the number of times it asked me to upgrade my product choice. The product then also made it complicated to de-select using my federal return to pay my product fee, which cost an additional $40 and was not made very clear. I felt like they were trying to squeeze as much money out of me as possible. Because I was able to file my federal return successfully, I'm not giving the product one star, but I was not able to file my state return and will have to mail it. Overall not very impressed.
Date published: 2021-02-13
Rated 1 out of 5 by from Guess I'm not doing taxes this year I got caught up on something simple that I can't really get figured out. And because of it I can't file my taxes. It's ridiculously hard trying to get a hold of somebody to help figure it out.
Date published: 2021-02-13
Rated 5 out of 5 by from So Easy and Accurate! Get your return done fast and easy! I hate doing taxes but Turbotax makes it easy and quick!
Date published: 2021-02-13
Rated 5 out of 5 by from Love Turbo Tax!!! I ran into some issues, but Turbo Tax helped me fix it with no problem
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Turbo tax agent was so helpful and patient to help me through to the complete e-file.
Date published: 2021-02-13
Rated 3 out of 5 by from turbo tax is alright I tried to change from premium package to basic because I didn't want them to charge me $40 for paying with my tax returns and it made it impossible to do that, I would of rather payed just $80 right now instead of them charging me $120. I ended paying the 120 anyways because they made it impossible to get out of that fee.
Date published: 2021-02-13
Rated 2 out of 5 by from First filing rejected. No error. Waited 4 hours for return call. Tried again. Filed again. We will see. AGI was right. There was no error unless entering AGI with both our names was what was wrong. After waiting way longer than estimated just to ask that question, just filed again. If I had wanted to print and file a paper return, I did not need Turbo Tax.
Date published: 2021-02-13
Rated 5 out of 5 by from Easy filing and rapid receipt of refund Large refunds, easy filing and refunds in bank in less than 2 weeks. User for 7 years
Date published: 2021-02-13
Rated 5 out of 5 by from straight forward and user friendly couldn't be happier. easy, fast and complete, I would recommend to anyone
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14238