TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Had a problem with my initial filing When I submitted my filing on 1/30/23 and immediately got a rejection from Federal and State of Louisiana. I got a FW@-001-02 reject code. I spoke with several TurboTax specialist as was told that the error was TurboTax's problem and there was NO know fix or ETA. I was instructed to re-file in 2 weeks which I did today. My alternative was to mail in my return and wait 2 months for a response/refund. I have used TurboTax for a number of years with no issue and found this worrisome. I will continue to use Turbotax and hope that this was an isolated incident. BTW, the support team members did an excellent job in assisting me.
Date published: 2023-02-13
Rated 5 out of 5 by from excellent Easy to do and everything went well. I've tried other but wasn't able to finish. thanks
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax is a user-friendly tax preparation software that offers an easy and efficient way to file taxes online. The software's step-by-step process makes it easy for users to navigate and understand the tax preparation process. TurboTax's interface is straightforward, with clear instructions and intuitive prompts that make it easy to enter all necessary information. The software also provides users with helpful features such as a deduction finder and a tax refund calculator. One of the standout features of TurboTax is its live expert support. Users can receive expert advice from a tax professional who can provide assistance and answer questions throughout the tax filing process. TurboTax also offers free audit support, which provides assistance in the event of an IRS audit Overall, TurboTax is a reliable and efficient tax preparation software that offers great features and support. It's an excellent choice for individuals or small business owners who want to file their taxes quickly and easily without the need for a tax professional.
Date published: 2023-02-13
Rated 3 out of 5 by from Everything was great except for one big problem Love using this service and the help they provide, the value is great. This year I was unable to import my E-trade tax documents. I tried using the Morgan Stanley option as they acquired E-trade recently to no avail. There was an option to not put each investment/trade line by line but it was unfortunate I could not get it to import automatically. I will use again but if this keeps happening I might move services.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax Wonderful, simple, tax counselor. All 8ncluded free. Valerie wonderful
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo tax is awesome I loved working with it An awesome experience was very easy and convenient also accurate thank you
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo Tax 2022 Deluxe I completed both fed and state taxes. It took time because of the "Update" locked up my computer. After three restarts, the update began. Why can't Turbo Tax transfer your banking info from the fed to the state with the option to edit if necessay? Also ID info. as well.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax makes it so easy to do my taxes. Their support help is great. They helped me with downloading a copy of TurboTax after the deadline.
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo tax may have lost me I’ve never been charged before with turbo tax the entire 7 years I’ve been with the company. I thought that the fee stated $39 but it jumped to $117. I may file taxes with someone else next year. Not sure yet
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is awesome and user friendly!!!!! I have been using Turbo Tax since 2009 and it is excellent. Never had any problems with my taxes.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Had a problem with my initial filing When I submitted my filing on 1/30/23 and immediately got a rejection from Federal and State of Louisiana. I got a FW@-001-02 reject code. I spoke with several TurboTax specialist as was told that the error was TurboTax's problem and there was NO know fix or ETA. I was instructed to re-file in 2 weeks which I did today. My alternative was to mail in my return and wait 2 months for a response/refund. I have used TurboTax for a number of years with no issue and found this worrisome. I will continue to use Turbotax and hope that this was an isolated incident. BTW, the support team members did an excellent job in assisting me.
Date published: 2023-02-13
Rated 5 out of 5 by from excellent Easy to do and everything went well. I've tried other but wasn't able to finish. thanks
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax is a user-friendly tax preparation software that offers an easy and efficient way to file taxes online. The software's step-by-step process makes it easy for users to navigate and understand the tax preparation process. TurboTax's interface is straightforward, with clear instructions and intuitive prompts that make it easy to enter all necessary information. The software also provides users with helpful features such as a deduction finder and a tax refund calculator. One of the standout features of TurboTax is its live expert support. Users can receive expert advice from a tax professional who can provide assistance and answer questions throughout the tax filing process. TurboTax also offers free audit support, which provides assistance in the event of an IRS audit Overall, TurboTax is a reliable and efficient tax preparation software that offers great features and support. It's an excellent choice for individuals or small business owners who want to file their taxes quickly and easily without the need for a tax professional.
Date published: 2023-02-13
Rated 3 out of 5 by from Everything was great except for one big problem Love using this service and the help they provide, the value is great. This year I was unable to import my E-trade tax documents. I tried using the Morgan Stanley option as they acquired E-trade recently to no avail. There was an option to not put each investment/trade line by line but it was unfortunate I could not get it to import automatically. I will use again but if this keeps happening I might move services.
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax Wonderful, simple, tax counselor. All 8ncluded free. Valerie wonderful
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo tax is awesome I loved working with it An awesome experience was very easy and convenient also accurate thank you
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo Tax 2022 Deluxe I completed both fed and state taxes. It took time because of the "Update" locked up my computer. After three restarts, the update began. Why can't Turbo Tax transfer your banking info from the fed to the state with the option to edit if necessay? Also ID info. as well.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax makes it so easy to do my taxes. Their support help is great. They helped me with downloading a copy of TurboTax after the deadline.
Date published: 2023-02-13
Rated 4 out of 5 by from Turbo tax may have lost me I’ve never been charged before with turbo tax the entire 7 years I’ve been with the company. I thought that the fee stated $39 but it jumped to $117. I may file taxes with someone else next year. Not sure yet
Date published: 2023-02-13
Rated 5 out of 5 by from Turbo Tax is awesome and user friendly!!!!! I have been using Turbo Tax since 2009 and it is excellent. Never had any problems with my taxes.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14224