TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Really bad experience this year Spoke with a few techs who could never resolve my problem with deleting a form. I have very complicated taxes and rather than them fixing the glitch, they told me to start over on my taxes. Then I had a supervisor "hang up" on me via chat.
Date published: 2021-02-21
Rated 1 out of 5 by from Misleading you mislead me by making it seem that i couldnt finish my taxes with the free version that i have been using every single year that i have been working have had to file taxes. so halfway through doing my taxes it gives me the impression that im not going to be able to finish my taxes unless i upgrade to the next version for only 40 dollars, so i think fine no big deal. But then i realized by the end of me finishing my taxes i was basically mislead again by the price and ended up paying a total of $125. So, im truly upset that i was taken advantage of and hope that you realize that people look to you guys for your free service because they truly need it for all that it offers.
Date published: 2021-02-21
Rated 4 out of 5 by from Expected outcome Long time user. Accomplished E-file in an afternoon. Only difficulty was going straight to where I left off. Need bookmarks on each page.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome Thank you for helping respond to my questions and making it so easy!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome It was a beautiful experience. It was very easy and helpful throughout the process.
Date published: 2021-02-21
Rated 1 out of 5 by from its stupid complicated headache i don't understand this at all
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo be whats up you had me at turbo...taxes from income are arguably bogus but i still love this country.
Date published: 2021-02-21
Rated 3 out of 5 by from double charged It doesn't make sense to me that when I choose to pay with my tax return you charge me twice as much I honestly think it is ridiculous
Date published: 2021-02-21
Rated 1 out of 5 by from Software Mistakes You could not have written a more confusing set of instructions nor have made it more nebulous if you tried.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax makes it simple The structure of the format makes it simple to navigate. If you have any questions, it offers a help option which explains the content you are going over. In addition, I like the protection it offers with Max Pro for $50.00 in case any identity theft happens.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 14222
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Really bad experience this year Spoke with a few techs who could never resolve my problem with deleting a form. I have very complicated taxes and rather than them fixing the glitch, they told me to start over on my taxes. Then I had a supervisor "hang up" on me via chat.
Date published: 2021-02-21
Rated 1 out of 5 by from Misleading you mislead me by making it seem that i couldnt finish my taxes with the free version that i have been using every single year that i have been working have had to file taxes. so halfway through doing my taxes it gives me the impression that im not going to be able to finish my taxes unless i upgrade to the next version for only 40 dollars, so i think fine no big deal. But then i realized by the end of me finishing my taxes i was basically mislead again by the price and ended up paying a total of $125. So, im truly upset that i was taken advantage of and hope that you realize that people look to you guys for your free service because they truly need it for all that it offers.
Date published: 2021-02-21
Rated 4 out of 5 by from Expected outcome Long time user. Accomplished E-file in an afternoon. Only difficulty was going straight to where I left off. Need bookmarks on each page.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome Thank you for helping respond to my questions and making it so easy!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome It was a beautiful experience. It was very easy and helpful throughout the process.
Date published: 2021-02-21
Rated 1 out of 5 by from its stupid complicated headache i don't understand this at all
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo be whats up you had me at turbo...taxes from income are arguably bogus but i still love this country.
Date published: 2021-02-21
Rated 3 out of 5 by from double charged It doesn't make sense to me that when I choose to pay with my tax return you charge me twice as much I honestly think it is ridiculous
Date published: 2021-02-21
Rated 1 out of 5 by from Software Mistakes You could not have written a more confusing set of instructions nor have made it more nebulous if you tried.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax makes it simple The structure of the format makes it simple to navigate. If you have any questions, it offers a help option which explains the content you are going over. In addition, I like the protection it offers with Max Pro for $50.00 in case any identity theft happens.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 14222