TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Never use Turbotax again I am a long time user. Before the online version I would buy the CDs. Fililing my 2020 taxes on line with the delux version was the worst experience. I ended up entering my taxes three times. First wth the final review I received alerts that 16 areas needed revewing. The software lost information I inputed. Logged out. Logged in. Renentered. That problem solved. Second issue "our records indicate that you are not entitled to efile one or more formsets." I was not given a prompt to pay for state. I was only prompted to pay for federal. As I was deleting nd re-entering my state taxes my federal tax due amount increased. I then had to re-enter my federal for the second time by physically deleting W2s since I had already paid federal. Finally, at the end of this process I did receive the prompt to pay for my state, which may I say was an additional $40. Which looking at my receipt from last year is what I paid. I spent the entire day on my simple taxes!
Date published: 2021-02-12
Rated 5 out of 5 by from So easy to use I've been using TurboTax for a few years now. It just seems to get easier and easier to use. I like that most of my info is there so it can just transfer over year after year without my having to reenter every year. I recommend using this product.
Date published: 2021-02-12
Rated 1 out of 5 by from Interface is harder than before. Gone downhill! I've been using TurboTax for more than 10 years and this was the worst and it was a less complicated tax year for me. Their subtle changes to interface and navigation have made it dramatically more difficult to use. The "Help" pulled me from the abyss but always with weird workarounds.
Date published: 2021-02-12
Rated 5 out of 5 by from Good program The program was as simple as it can be and just works
Date published: 2021-02-12
Rated 5 out of 5 by from Awesome!!! Turbo tax has been my a simple and affordable way to file my taxes for the last several years. The process is simple and easy to understand...
Date published: 2021-02-12
Rated 4 out of 5 by from Turbo Tax is OK I just got very nervous when I did not understand something. And forced into paying for help . My age.
Date published: 2021-02-12
Rated 5 out of 5 by from Gets easier every year Really easy to use. Especially if you can import, super easy!
Date published: 2021-02-12
Rated 5 out of 5 by from User Friendly Really easy and they are very helpful to get maximum amount.
Date published: 2021-02-12
Rated 2 out of 5 by from Confusing I did not see where I can add my internet expenses due to COVID. The prices seems to be increasing every year when I file.
Date published: 2021-02-12
Rated 5 out of 5 by from Excellent I have used this product for a decade, it is the best
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14202
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Never use Turbotax again I am a long time user. Before the online version I would buy the CDs. Fililing my 2020 taxes on line with the delux version was the worst experience. I ended up entering my taxes three times. First wth the final review I received alerts that 16 areas needed revewing. The software lost information I inputed. Logged out. Logged in. Renentered. That problem solved. Second issue "our records indicate that you are not entitled to efile one or more formsets." I was not given a prompt to pay for state. I was only prompted to pay for federal. As I was deleting nd re-entering my state taxes my federal tax due amount increased. I then had to re-enter my federal for the second time by physically deleting W2s since I had already paid federal. Finally, at the end of this process I did receive the prompt to pay for my state, which may I say was an additional $40. Which looking at my receipt from last year is what I paid. I spent the entire day on my simple taxes!
Date published: 2021-02-12
Rated 5 out of 5 by from So easy to use I've been using TurboTax for a few years now. It just seems to get easier and easier to use. I like that most of my info is there so it can just transfer over year after year without my having to reenter every year. I recommend using this product.
Date published: 2021-02-12
Rated 1 out of 5 by from Interface is harder than before. Gone downhill! I've been using TurboTax for more than 10 years and this was the worst and it was a less complicated tax year for me. Their subtle changes to interface and navigation have made it dramatically more difficult to use. The "Help" pulled me from the abyss but always with weird workarounds.
Date published: 2021-02-12
Rated 5 out of 5 by from Good program The program was as simple as it can be and just works
Date published: 2021-02-12
Rated 5 out of 5 by from Awesome!!! Turbo tax has been my a simple and affordable way to file my taxes for the last several years. The process is simple and easy to understand...
Date published: 2021-02-12
Rated 4 out of 5 by from Turbo Tax is OK I just got very nervous when I did not understand something. And forced into paying for help . My age.
Date published: 2021-02-12
Rated 5 out of 5 by from Gets easier every year Really easy to use. Especially if you can import, super easy!
Date published: 2021-02-12
Rated 5 out of 5 by from User Friendly Really easy and they are very helpful to get maximum amount.
Date published: 2021-02-12
Rated 2 out of 5 by from Confusing I did not see where I can add my internet expenses due to COVID. The prices seems to be increasing every year when I file.
Date published: 2021-02-12
Rated 5 out of 5 by from Excellent I have used this product for a decade, it is the best
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14202