TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Disappointed, not good for Virginia tax filing Used it for 15 years. Filing taxes is hard enough but in the last three tax filing years I have had my Virginia taxes filings rejected twice. In both cases they were caused by TurboTax software errors.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax Every year it seems as though something has changed with my status or events in my life and Turbo Tax makes it so easy to enter information step by step.
Date published: 2021-02-19
Rated 1 out of 5 by from I will not use turbo tax again Every year that I have had a problem turbo tax won't let me go back and fix it. It keeps saying I am self employed and I am not. It wouldn't support my browser and I had to download another and now I can't check my e-mail on my phone. This is my last year for turbo tax.
Date published: 2021-02-19
Rated 5 out of 5 by from Love it I have been using Turbo for 4 years. I must say this was the best decision. I love the help and prices I receive when filing my taxes with TurboTax. Things gets better every year. Thank you Turbo.
Date published: 2021-02-19
Rated 1 out of 5 by from TurboTax is awful!! You have taken an already stressful situation and made it worse. I am still unsure if my taxes are correct. And the sad thing is my taxes were simple. What would you do with something complicated? I gave you a one star because I have to check something, but it should be no star. If you have any professional organization you should refund my money!! Boo Hiss Hiss
Date published: 2021-02-19
Rated 1 out of 5 by from Not what it used to be! Second year in a row that I've been charged double what it used to cost to file. There is no transparency to billing before you start the process and I'm being forced to sign up for products I don't want or need. My state return was rejected and the website does not allow me to contact anyone in person to fix this problem. These are issues I have never had in the the 10+years I've been using this software. Next year I will consider another option!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is easy, affordable and reliable. I've been using Turbotax for 7 years now and I've yet to have any issues with my refunds. Thank you for your reliability!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is easy to use I have used Turbo tax for several years but last year I tried to save a few dollars and used H&R Block. Had nothing but problems will never use them again.
Date published: 2021-02-19
Rated 5 out of 5 by from star quality Turbo Tax made filing fast and easy. Will use again.
Date published: 2021-02-19
Rated 4 out of 5 by from California State Return Rejected I've used Turbo Tax for several years without problem but this year my 2020 state taxes were rejected by California because of a glitch in the TurboTax software. It took six days after e-filing for them to inform me and obviously I'm not happy. I will continue to use TurboTax because I've always been satisfied until now but I hope nothing like this occurs again.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14201
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Disappointed, not good for Virginia tax filing Used it for 15 years. Filing taxes is hard enough but in the last three tax filing years I have had my Virginia taxes filings rejected twice. In both cases they were caused by TurboTax software errors.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax Every year it seems as though something has changed with my status or events in my life and Turbo Tax makes it so easy to enter information step by step.
Date published: 2021-02-19
Rated 1 out of 5 by from I will not use turbo tax again Every year that I have had a problem turbo tax won't let me go back and fix it. It keeps saying I am self employed and I am not. It wouldn't support my browser and I had to download another and now I can't check my e-mail on my phone. This is my last year for turbo tax.
Date published: 2021-02-19
Rated 5 out of 5 by from Love it I have been using Turbo for 4 years. I must say this was the best decision. I love the help and prices I receive when filing my taxes with TurboTax. Things gets better every year. Thank you Turbo.
Date published: 2021-02-19
Rated 1 out of 5 by from TurboTax is awful!! You have taken an already stressful situation and made it worse. I am still unsure if my taxes are correct. And the sad thing is my taxes were simple. What would you do with something complicated? I gave you a one star because I have to check something, but it should be no star. If you have any professional organization you should refund my money!! Boo Hiss Hiss
Date published: 2021-02-19
Rated 1 out of 5 by from Not what it used to be! Second year in a row that I've been charged double what it used to cost to file. There is no transparency to billing before you start the process and I'm being forced to sign up for products I don't want or need. My state return was rejected and the website does not allow me to contact anyone in person to fix this problem. These are issues I have never had in the the 10+years I've been using this software. Next year I will consider another option!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is easy, affordable and reliable. I've been using Turbotax for 7 years now and I've yet to have any issues with my refunds. Thank you for your reliability!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is easy to use I have used Turbo tax for several years but last year I tried to save a few dollars and used H&R Block. Had nothing but problems will never use them again.
Date published: 2021-02-19
Rated 5 out of 5 by from star quality Turbo Tax made filing fast and easy. Will use again.
Date published: 2021-02-19
Rated 4 out of 5 by from California State Return Rejected I've used Turbo Tax for several years without problem but this year my 2020 state taxes were rejected by California because of a glitch in the TurboTax software. It took six days after e-filing for them to inform me and obviously I'm not happy. I will continue to use TurboTax because I've always been satisfied until now but I hope nothing like this occurs again.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14201