TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Turbo Tax is a pretty simple way to file your taxe Turbo tax was an easy way to file my taxes and it answered all of my questions.
Date published: 2023-02-13
Rated 5 out of 5 by from Easy and helpful Gives me peace of mind to file taxes with TurboTax. Easy access to live tax professionals is super helpful with this sometimes highly complex process and makes it so much easier.
Date published: 2023-02-13
Rated 5 out of 5 by from Very Helpful Program is very thorough, double and triple checking all items.
Date published: 2023-02-13
Rated 1 out of 5 by from Terrible System & Worse Customer Service I will also be reporting this to the Better Business Bureau. I spent more than four hours with three different representatives because there is an error in your system when it comes to filing for the 2008 First Time Homebuyer repayment program. There was an issue with a value for the annual repayment that was entered in originally. When my return was rejected because the amounts didn't match, I was no longer able to access the cell that needed to be revised. When trying to explain the initial problem, I was not listened to and made to go through many steps that I had already gone through. With the end conclusion from each representative, was there was an error in the internal system and they couldn't fix my taxes. Consequently, my returns were rejected again. When I asked for my case to be escalated to a manager, I had to wait 24 hours for a call back, which I never received. But I did receive an email stating that my case had been closed because a "resolution" had been found. This was never the case. Had to call back for assistance again and went through all of the same steps and issues from the first time. This time with a manager. Who, after an hour and a half, finally admitted that she didn't know how to help because she too couldn't access the area that needed to be corrected. She also was insisting on me entering information that was not true nor correct into my forms, which I combatted because I explained to her I didn't want to be audited for having false information on my return. This is a very serious issue that needs to have attention paid to it. The manager was not only not able to help me. She also completely messed up my full filing, left me with a mess and told me to call back so I could get a different person to help because she couldn't transfer me nor assist. I will never use this system again to file. Your filing system is broken and your customer service is terrible.
Date published: 2023-02-13
Rated 3 out of 5 by from Turbo tax is Good Great service but turbo tax but Turbo tax fees are really going up for the standard
Date published: 2023-02-13
Rated 5 out of 5 by from Creditable service Turbo tax makes it simple and easy for me to use. Makes filing my taxes easy for me to understand without getting frustrated
Date published: 2023-02-13
Rated 5 out of 5 by from I appreciate your hard work! I had a wonderful time with Mandy for helping me! I felt like I did not know what to do, but I felt more at ease now!
Date published: 2023-02-13
Rated 5 out of 5 by from Have used Turbo Tax for about 10 or 15 years now. Have had no problems with Turbo Tax in the 10 to 15 years I have used it.
Date published: 2023-02-13
Rated 5 out of 5 by from Helpful for travel nurses I am a new travel nurse and was worried about filing my taxes jointly with my husband by myself however after many quotes from other places I decided to take a leap of faith. The online assistant Ani was so helpful and turbotax was really easy to fill out by myself.
Date published: 2023-02-13
Rated 5 out of 5 by from taxes 2022 Great. Fast and easy. With everything I had going on last year it only took an hour.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14198
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is a pretty simple way to file your taxe Turbo tax was an easy way to file my taxes and it answered all of my questions.
Date published: 2023-02-13
Rated 5 out of 5 by from Easy and helpful Gives me peace of mind to file taxes with TurboTax. Easy access to live tax professionals is super helpful with this sometimes highly complex process and makes it so much easier.
Date published: 2023-02-13
Rated 5 out of 5 by from Very Helpful Program is very thorough, double and triple checking all items.
Date published: 2023-02-13
Rated 1 out of 5 by from Terrible System & Worse Customer Service I will also be reporting this to the Better Business Bureau. I spent more than four hours with three different representatives because there is an error in your system when it comes to filing for the 2008 First Time Homebuyer repayment program. There was an issue with a value for the annual repayment that was entered in originally. When my return was rejected because the amounts didn't match, I was no longer able to access the cell that needed to be revised. When trying to explain the initial problem, I was not listened to and made to go through many steps that I had already gone through. With the end conclusion from each representative, was there was an error in the internal system and they couldn't fix my taxes. Consequently, my returns were rejected again. When I asked for my case to be escalated to a manager, I had to wait 24 hours for a call back, which I never received. But I did receive an email stating that my case had been closed because a "resolution" had been found. This was never the case. Had to call back for assistance again and went through all of the same steps and issues from the first time. This time with a manager. Who, after an hour and a half, finally admitted that she didn't know how to help because she too couldn't access the area that needed to be corrected. She also was insisting on me entering information that was not true nor correct into my forms, which I combatted because I explained to her I didn't want to be audited for having false information on my return. This is a very serious issue that needs to have attention paid to it. The manager was not only not able to help me. She also completely messed up my full filing, left me with a mess and told me to call back so I could get a different person to help because she couldn't transfer me nor assist. I will never use this system again to file. Your filing system is broken and your customer service is terrible.
Date published: 2023-02-13
Rated 3 out of 5 by from Turbo tax is Good Great service but turbo tax but Turbo tax fees are really going up for the standard
Date published: 2023-02-13
Rated 5 out of 5 by from Creditable service Turbo tax makes it simple and easy for me to use. Makes filing my taxes easy for me to understand without getting frustrated
Date published: 2023-02-13
Rated 5 out of 5 by from I appreciate your hard work! I had a wonderful time with Mandy for helping me! I felt like I did not know what to do, but I felt more at ease now!
Date published: 2023-02-13
Rated 5 out of 5 by from Have used Turbo Tax for about 10 or 15 years now. Have had no problems with Turbo Tax in the 10 to 15 years I have used it.
Date published: 2023-02-13
Rated 5 out of 5 by from Helpful for travel nurses I am a new travel nurse and was worried about filing my taxes jointly with my husband by myself however after many quotes from other places I decided to take a leap of faith. The online assistant Ani was so helpful and turbotax was really easy to fill out by myself.
Date published: 2023-02-13
Rated 5 out of 5 by from taxes 2022 Great. Fast and easy. With everything I had going on last year it only took an hour.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14198