TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Errors on my return twice in two years I have been using Turbotax for several years. In the past two years my state income tax was improperly filed resulting in me being notified that I owed more money than Turbotax calculated. In one case I got a refund and a year later was told I had to pay more than I was refunded. For 2020 my State tax return was rejected because of a Turbotax software issue. I will not be using Turbotax any longer. I can't trust the results. It is also expensive.
Date published: 2021-02-19
Rated 3 out of 5 by from I get why people use CPAs My experience with TurboTax was.. fine. The advertising is a little misleading. You literally prepare them for free - If you want them filed, you have to pay. If you want any meaningful feedback, you have to pay. For these reasons, TurboTax was not cheaper than filing with the CPA I have used in the past, and I was less confident in my return than I would have been filing with a professional. The application itself is pretty user friendly. They walk you through each and every step. The graphics and interfacing of the website is nice. The communication regarding your return before and after is nice. And you can speak with a professional CPA (on the phone) if you have questions. I think if you have very straightforward tax returns and would be inconvenienced or unable to meet with a CPA, this would be a good route to go. For me, it was nice to get it done on my time, but I am willing to wait a little longer to get peace of mind. I personally wouldn't use TurboTax again for filing but would maybe use them to estimate my return before paying a professional.
Date published: 2021-02-19
Rated 5 out of 5 by from I have been using TT for years, never a problem an Easy to use, max deductions, I always use Turbo Tax!!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy So easy to get through Turbo Tax did is all in a few hours
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is the easiest and safest way to file TT keeps my info year to year, and is always up to date with tax changes.
Date published: 2021-02-19
Rated 3 out of 5 by from too much for FREE return and direct deposit I had to pay $80 dollars for my free return. $40.00 to add a 1099- NEC and $40 to have direct deposit. I think this is an unfair amount to pay to add one form to a federal return that should have been free. I will not use them again.
Date published: 2021-02-19
Rated 5 out of 5 by from Great Live Help I had some questions about filing because of some issues with my state return & Regina was very pleasant & helpful.
Date published: 2021-02-19
Rated 1 out of 5 by from Unacceptable! SOFTWARE ERROR Just received an email from turbo tax that my state return was rejected because of an ERORR on turbo taxes software Now I refiled and have to send out additional mail once it’s accepted. This will undoubtably delay my return. We are going through a pandemic. We need our money ASAP! UNACCEPTABLE
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent A++ The experts at Turbo Tax are great very knowledgeable and friendly. Great experience
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is the best!!! Easy to use and made it easy to get my money and I will use them again next year!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14190
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Errors on my return twice in two years I have been using Turbotax for several years. In the past two years my state income tax was improperly filed resulting in me being notified that I owed more money than Turbotax calculated. In one case I got a refund and a year later was told I had to pay more than I was refunded. For 2020 my State tax return was rejected because of a Turbotax software issue. I will not be using Turbotax any longer. I can't trust the results. It is also expensive.
Date published: 2021-02-19
Rated 3 out of 5 by from I get why people use CPAs My experience with TurboTax was.. fine. The advertising is a little misleading. You literally prepare them for free - If you want them filed, you have to pay. If you want any meaningful feedback, you have to pay. For these reasons, TurboTax was not cheaper than filing with the CPA I have used in the past, and I was less confident in my return than I would have been filing with a professional. The application itself is pretty user friendly. They walk you through each and every step. The graphics and interfacing of the website is nice. The communication regarding your return before and after is nice. And you can speak with a professional CPA (on the phone) if you have questions. I think if you have very straightforward tax returns and would be inconvenienced or unable to meet with a CPA, this would be a good route to go. For me, it was nice to get it done on my time, but I am willing to wait a little longer to get peace of mind. I personally wouldn't use TurboTax again for filing but would maybe use them to estimate my return before paying a professional.
Date published: 2021-02-19
Rated 5 out of 5 by from I have been using TT for years, never a problem an Easy to use, max deductions, I always use Turbo Tax!!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy So easy to get through Turbo Tax did is all in a few hours
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is the easiest and safest way to file TT keeps my info year to year, and is always up to date with tax changes.
Date published: 2021-02-19
Rated 3 out of 5 by from too much for FREE return and direct deposit I had to pay $80 dollars for my free return. $40.00 to add a 1099- NEC and $40 to have direct deposit. I think this is an unfair amount to pay to add one form to a federal return that should have been free. I will not use them again.
Date published: 2021-02-19
Rated 5 out of 5 by from Great Live Help I had some questions about filing because of some issues with my state return & Regina was very pleasant & helpful.
Date published: 2021-02-19
Rated 1 out of 5 by from Unacceptable! SOFTWARE ERROR Just received an email from turbo tax that my state return was rejected because of an ERORR on turbo taxes software Now I refiled and have to send out additional mail once it’s accepted. This will undoubtably delay my return. We are going through a pandemic. We need our money ASAP! UNACCEPTABLE
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent A++ The experts at Turbo Tax are great very knowledgeable and friendly. Great experience
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is the best!!! Easy to use and made it easy to get my money and I will use them again next year!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14190