TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281610 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Something is very wrong with Turbo Tax this year I found the online information and support was inadequate. The software was glitchy and when I got stuck I could not get the information I needed to continue. I have filed with Turbo Tax for the last 8 years. The biggest problem I had was that when I went to submit my State and federal taxes together, I got an error message. I assume it was because I hadn't paid for state filing. The problem was that there was no way to figure that out or add it after I paid for the Deluxe version.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax awesome It was very easy to use and I have used it about every year. Thank you
Date published: 2021-02-19
Rated 3 out of 5 by from Disappointing After using TurboTax desktop for years, I found the online version unclear in procedural instructions, frustrating in my ability to decipher information requested or procedures to move forward, with inaccessible and unacceptable customer service support. A consequence of this was that it took me more than twice the time to complete my returns compared to the desk top version and I was not able to redeem my $20 discount because of a lack of instruction or help after the fact. Had I not had most of my information available from 2019 Returns done on the desk top version, I would not have my completed my return with TurboTax Online.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is thoughtfully done and easy to use! For many years I use Turbo Tax. In the past, I had a business, now I am a semi-retired individual and always was easy to file for taxes with this site.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is awesome It was fast and easy. I loved it and would use it again.
Date published: 2021-02-19
Rated 5 out of 5 by from I love Turbotax Doing my taxes was a walk in the park. Covd free. 2012
Date published: 2021-02-19
Rated 5 out of 5 by from I Enjoy Using TurboTax for Work and Home This year the I was ready before TurboTax had the forms and software updated. The instructions told me I was done with my taxes even though the State Forms were not complete. I will wait for the promised email and update my review then.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is a Very Worthwhile investment This is our 3rd year filling with TurboTax. It is quite a luxury to sit at home and go through this step be step. Once established with previous filings most of the repetitive personal info is pulled forward and at the end they offer comparisons to the previous years filing. The program is extremely efficient and intuitive, asking all the appropriate questions. Being able to live Chat with a question is is very helpful and if necessary you can speak with an associate. When all is said and done they will E-File if you wish. Cost can be deducted directly from your return or you can elect to pay online. I really cant say enough good about this service, it truly simplifies a chore I used to dread!
Date published: 2021-02-19
Rated 5 out of 5 by from Great for self employed I have 1099 and W2s and like to claim as much as I can for my self employment. This is hands down the best software I have ever used (I've used a different one yearly) and I will continue to use them. Yes they are the most expensive however I get the most back
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is excellent HAD NO ISUES WITH TURBOTAX AND ITS APPLICATION IT WORKED WELL FOR ME.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14188
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Something is very wrong with Turbo Tax this year I found the online information and support was inadequate. The software was glitchy and when I got stuck I could not get the information I needed to continue. I have filed with Turbo Tax for the last 8 years. The biggest problem I had was that when I went to submit my State and federal taxes together, I got an error message. I assume it was because I hadn't paid for state filing. The problem was that there was no way to figure that out or add it after I paid for the Deluxe version.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax awesome It was very easy to use and I have used it about every year. Thank you
Date published: 2021-02-19
Rated 3 out of 5 by from Disappointing After using TurboTax desktop for years, I found the online version unclear in procedural instructions, frustrating in my ability to decipher information requested or procedures to move forward, with inaccessible and unacceptable customer service support. A consequence of this was that it took me more than twice the time to complete my returns compared to the desk top version and I was not able to redeem my $20 discount because of a lack of instruction or help after the fact. Had I not had most of my information available from 2019 Returns done on the desk top version, I would not have my completed my return with TurboTax Online.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is thoughtfully done and easy to use! For many years I use Turbo Tax. In the past, I had a business, now I am a semi-retired individual and always was easy to file for taxes with this site.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is awesome It was fast and easy. I loved it and would use it again.
Date published: 2021-02-19
Rated 5 out of 5 by from I love Turbotax Doing my taxes was a walk in the park. Covd free. 2012
Date published: 2021-02-19
Rated 5 out of 5 by from I Enjoy Using TurboTax for Work and Home This year the I was ready before TurboTax had the forms and software updated. The instructions told me I was done with my taxes even though the State Forms were not complete. I will wait for the promised email and update my review then.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is a Very Worthwhile investment This is our 3rd year filling with TurboTax. It is quite a luxury to sit at home and go through this step be step. Once established with previous filings most of the repetitive personal info is pulled forward and at the end they offer comparisons to the previous years filing. The program is extremely efficient and intuitive, asking all the appropriate questions. Being able to live Chat with a question is is very helpful and if necessary you can speak with an associate. When all is said and done they will E-File if you wish. Cost can be deducted directly from your return or you can elect to pay online. I really cant say enough good about this service, it truly simplifies a chore I used to dread!
Date published: 2021-02-19
Rated 5 out of 5 by from Great for self employed I have 1099 and W2s and like to claim as much as I can for my self employment. This is hands down the best software I have ever used (I've used a different one yearly) and I will continue to use them. Yes they are the most expensive however I get the most back
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is excellent HAD NO ISUES WITH TURBOTAX AND ITS APPLICATION IT WORKED WELL FOR ME.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14188