TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Mediocre software from Intuit TurboTax Business is a confusing piece of software for anyone who is not familiar with tax, and probably even those who are. I am an accountant, and still had to reach out to a TT live representative (who also seemed like they did not receive adequate support from the company). I was left with no explanation as to why I could not efile my state return (PA does not accept efiled s corp returns), or why I could not file my federal 1120S (2020 tax season did not start until 02/12/21). There was never anything more than a vague message about forms or services not being available, I found my own answers after searching the internet. When it was FINALLY time to file, I was forced to attach a form 2553 to my return, which I have already filed to elect S Corp status. Why? Who knows. I sure don't. Just like I don't know why there was no option for "I have already filed this form, I don't need to file again." When it came time to complete my state return, I was given no guidance on how to adjust for differences between federal and state tax rules. The entirety of the state filing process is just a fill in version of the state forms. There is no walk through. There is no instruction. There is only the form in a tiny box and TT telling me to fill in what needs to be filled in. I surely wouldn't have paid $60 extra for state prep if I would have known that all TurboTax would do is give me tax forms with fillable boxes. PA offers fillable PDFs with no instructions on their website for free. That is literally all I got from TT. I have always used TT for my personal returns and assumed TT business would be just as simple. I clearly made an incorrect assumption. To be clear, I am an accountant by trade, and I am thankful that I have a basic understanding of tax. If not, I would not have made it through this preparation. The only positive I had during this experience was speaking with my TT Live representative. I believe their name was Chellie. Chellie was very personable, professional, and knowledgeable and was able to help me solve an issue that I should not have had in the first place. Chellie is the only reason I am giving TurboTax Business two stars.
Date published: 2021-02-12
Rated 5 out of 5 by from Awesome. So easy to use Quick and easy would highly recommend issuing this site to file your taxes
Date published: 2021-02-12
Rated 5 out of 5 by from TurboTax is awesome! I have always done my own taxes but until last year, I had AARP do them. However, since the pandemic started last year, I was encouraged to use Turbotax and found it very easy for me since I can no longer itemize.
Date published: 2021-02-12
Rated 5 out of 5 by from very helpful There was an IRS issue and I received an email from Turbo tax. They fixed it and walked me through it. This makes taxes less intimidating and actually explains things. This should be taught in schools for when kids graduate. I am doing my childs taxes and she is 15, she can see the explanations and reasons .
Date published: 2021-02-12
Rated 1 out of 5 by from This will be my last year with TurboTax For the last 5+ years I have been using TurboTax, they are military friendly and never had any issues. This year I decided to upgrade to a deluxe for 90 more dollars thinking I would be able to chat with an expert and get my return reviewed by someone before they are submitted. I didn't mind waiting the 20+ mins to chat with someone, when I was finally connected they needed 10 mins to research my question. Just to come back and give me incorrect information due to them not taking the time to read my concern. Then I was told there should be no reason why I am getting an error for inputting an employee address, then I was asked to click on the top search button knowing this would disconnect me from our chat. I did not receive a call back or an attempt to reestablish communication, instead I received an email with a case number and instructions. Worth every penny, this will be my last time filing with Turbotax, I will make sure to tell all my friends to save the hassle get it done for free on Military Installations.
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax is the best Ebery year I use this program. My mom introduced me years ago and I am always happy with the outcomes.
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax is quick and easy Complete explanation step for step and reasonable fees
Date published: 2021-02-12
Rated 5 out of 5 by from Excellent I was able to work through my tax documents and then complete my return in one sitting.
Date published: 2021-02-12
Rated 4 out of 5 by from TURBO TAX IS A GOOD PRODUCT IT WAS EASIER THAN CALCULATING EVERYTHING BY HAND. SOME THINGS WERE CONFUSING.
Date published: 2021-02-12
Rated 5 out of 5 by from Help from Professionals Awesome The help from the tax professional in chat was awesome, quick, and on point
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14162
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Mediocre software from Intuit TurboTax Business is a confusing piece of software for anyone who is not familiar with tax, and probably even those who are. I am an accountant, and still had to reach out to a TT live representative (who also seemed like they did not receive adequate support from the company). I was left with no explanation as to why I could not efile my state return (PA does not accept efiled s corp returns), or why I could not file my federal 1120S (2020 tax season did not start until 02/12/21). There was never anything more than a vague message about forms or services not being available, I found my own answers after searching the internet. When it was FINALLY time to file, I was forced to attach a form 2553 to my return, which I have already filed to elect S Corp status. Why? Who knows. I sure don't. Just like I don't know why there was no option for "I have already filed this form, I don't need to file again." When it came time to complete my state return, I was given no guidance on how to adjust for differences between federal and state tax rules. The entirety of the state filing process is just a fill in version of the state forms. There is no walk through. There is no instruction. There is only the form in a tiny box and TT telling me to fill in what needs to be filled in. I surely wouldn't have paid $60 extra for state prep if I would have known that all TurboTax would do is give me tax forms with fillable boxes. PA offers fillable PDFs with no instructions on their website for free. That is literally all I got from TT. I have always used TT for my personal returns and assumed TT business would be just as simple. I clearly made an incorrect assumption. To be clear, I am an accountant by trade, and I am thankful that I have a basic understanding of tax. If not, I would not have made it through this preparation. The only positive I had during this experience was speaking with my TT Live representative. I believe their name was Chellie. Chellie was very personable, professional, and knowledgeable and was able to help me solve an issue that I should not have had in the first place. Chellie is the only reason I am giving TurboTax Business two stars.
Date published: 2021-02-12
Rated 5 out of 5 by from Awesome. So easy to use Quick and easy would highly recommend issuing this site to file your taxes
Date published: 2021-02-12
Rated 5 out of 5 by from TurboTax is awesome! I have always done my own taxes but until last year, I had AARP do them. However, since the pandemic started last year, I was encouraged to use Turbotax and found it very easy for me since I can no longer itemize.
Date published: 2021-02-12
Rated 5 out of 5 by from very helpful There was an IRS issue and I received an email from Turbo tax. They fixed it and walked me through it. This makes taxes less intimidating and actually explains things. This should be taught in schools for when kids graduate. I am doing my childs taxes and she is 15, she can see the explanations and reasons .
Date published: 2021-02-12
Rated 1 out of 5 by from This will be my last year with TurboTax For the last 5+ years I have been using TurboTax, they are military friendly and never had any issues. This year I decided to upgrade to a deluxe for 90 more dollars thinking I would be able to chat with an expert and get my return reviewed by someone before they are submitted. I didn't mind waiting the 20+ mins to chat with someone, when I was finally connected they needed 10 mins to research my question. Just to come back and give me incorrect information due to them not taking the time to read my concern. Then I was told there should be no reason why I am getting an error for inputting an employee address, then I was asked to click on the top search button knowing this would disconnect me from our chat. I did not receive a call back or an attempt to reestablish communication, instead I received an email with a case number and instructions. Worth every penny, this will be my last time filing with Turbotax, I will make sure to tell all my friends to save the hassle get it done for free on Military Installations.
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax is the best Ebery year I use this program. My mom introduced me years ago and I am always happy with the outcomes.
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax is quick and easy Complete explanation step for step and reasonable fees
Date published: 2021-02-12
Rated 5 out of 5 by from Excellent I was able to work through my tax documents and then complete my return in one sitting.
Date published: 2021-02-12
Rated 4 out of 5 by from TURBO TAX IS A GOOD PRODUCT IT WAS EASIER THAN CALCULATING EVERYTHING BY HAND. SOME THINGS WERE CONFUSING.
Date published: 2021-02-12
Rated 5 out of 5 by from Help from Professionals Awesome The help from the tax professional in chat was awesome, quick, and on point
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14162