TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Won't let you simply downgrade I was recommended last year to use premier and didn't see any difference in quality. This year would let me go back to basic turbo tax though I did my parents taxes which were more complex than mine under a cheaper plan. Convenience of doing turbo tax every year and readily having last years info is nice but having to pay more for the same result may pull me toward a new tax platform next year.
Date published: 2022-02-26
Rated 1 out of 5 by from Not what it used to be I used to pay very little to file my takes, this year I payed 3 times as much due to hidden fees. I will look elsewhere next tax season
Date published: 2022-02-26
Rated 1 out of 5 by from Disappointed Customer While the product is so so. I contacted the service regarding the commercial to offer services for free. After several days of phone tag I was able to work with a representative who sent me a service code that I expected to allow me to file my simple return for free and that was not the case. Because a $20 deduction was being offered it did not remove anything from the remaining fee and I still had to pay $39 to file my simple return. As a single person with no children the offer of free is misleading and I will be looking to pursue other avenues to file my returns in the future unless my status changes.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is awesome Very easy. Informative. And was simple. So I would recommend turbo tax to everyone
Date published: 2022-02-26
Rated 5 out of 5 by from The best service!!! I had to get live help from a tax expert and she was amazing!
Date published: 2022-02-26
Rated 5 out of 5 by from It's great! It's great! I was mad that I had to pay for the turbo tax upgrade but that's fine.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax is amazing I'm extremely happy with the work my tax prep did and I am truly grateful
Date published: 2022-02-26
Rated 5 out of 5 by from Thank you Very convenient and free! Was able complete without getting annoyed!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is great as usual No Problem. Wish efile was free for State as well as Fedral tax submission.
Date published: 2022-02-26
Rated 5 out of 5 by from turbo tax is the best i have been using turbo tax for years and i have always had a good experience
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 14151
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Won't let you simply downgrade I was recommended last year to use premier and didn't see any difference in quality. This year would let me go back to basic turbo tax though I did my parents taxes which were more complex than mine under a cheaper plan. Convenience of doing turbo tax every year and readily having last years info is nice but having to pay more for the same result may pull me toward a new tax platform next year.
Date published: 2022-02-26
Rated 1 out of 5 by from Not what it used to be I used to pay very little to file my takes, this year I payed 3 times as much due to hidden fees. I will look elsewhere next tax season
Date published: 2022-02-26
Rated 1 out of 5 by from Disappointed Customer While the product is so so. I contacted the service regarding the commercial to offer services for free. After several days of phone tag I was able to work with a representative who sent me a service code that I expected to allow me to file my simple return for free and that was not the case. Because a $20 deduction was being offered it did not remove anything from the remaining fee and I still had to pay $39 to file my simple return. As a single person with no children the offer of free is misleading and I will be looking to pursue other avenues to file my returns in the future unless my status changes.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is awesome Very easy. Informative. And was simple. So I would recommend turbo tax to everyone
Date published: 2022-02-26
Rated 5 out of 5 by from The best service!!! I had to get live help from a tax expert and she was amazing!
Date published: 2022-02-26
Rated 5 out of 5 by from It's great! It's great! I was mad that I had to pay for the turbo tax upgrade but that's fine.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax is amazing I'm extremely happy with the work my tax prep did and I am truly grateful
Date published: 2022-02-26
Rated 5 out of 5 by from Thank you Very convenient and free! Was able complete without getting annoyed!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is great as usual No Problem. Wish efile was free for State as well as Fedral tax submission.
Date published: 2022-02-26
Rated 5 out of 5 by from turbo tax is the best i have been using turbo tax for years and i have always had a good experience
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 14151