TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Love u guys . Thank you for making it easy for me Every time need help its fixed in seconds. Your amazing. Thank you .
Date published: 2021-02-13
Rated 4 out of 5 by from Woe unto you who forget your Turbotax.com password In general, I love Turbotax. But, every year when it comes time to file my state taxes I have to log into Turbotax.com to pay for e filing of the state tax return. Turbotax takes me to a unique portal that Google chrome does not recognize as being Turbotax.com and so won't automatically fill in the username or password. Then, when I go to the chrome password keychain and either try to copy or look at the saved password there, Windows gets involved and wants me to enter my Windows username and password. By now you have likely ascertained that I am not an avid record keeper for usernames and passwords. Only after I have somehow figured out my Windows username and password can I finally copy and paste the correct Turbotax.com password into the state return payment portal. Now, lest you think I over dramatize - don't even get me started on the captcha hell that Turbotax puts you through should you elect to reset your password at their site. You'll be reduced to questioning 'just what constitutes a traffic light - the illuminated light lens, or the case of the traffic light'. And this is all because I want to pay Turbotax $20 to e file my state return. Through their use of these kinds of fire hoops, Turbotax actually defeats their apparent intent of protecting me and incentivizes me to start using much more easy to defeat passwords. C'mon, Turbotax, stop tormenting me when I just want to do business with you! Of course, I promise to start keeping better track of my password - next year.
Date published: 2021-02-13
Rated 4 out of 5 by from Pretty easy to use but too expensive Had mortgage info that I did not confirm for this year but did not remove with total interest amount. I had to go back to manually remove
Date published: 2021-02-13
Rated 5 out of 5 by from Couldn't do it on my own without TurboTax I had a number of unique tax impacts in 2020 and TT made it so easy to navigate thru reporting those impacts. Not to mention the great live chats with tax experts to verify what I was doing was correct....always helps to walk thru my entries with an expert to give peace of mind. THANK YOU TurboTax!
Date published: 2021-02-13
Rated 5 out of 5 by from I love turbotax! Turbotax makes filing super easy and accessible! I file with them every year!
Date published: 2021-02-13
Rated 3 out of 5 by from Turbo Tax was frustrating to use this year! I've been using TurboTax to do my taxes for 20+ years. For some reason this year it kept asking me to "fix issues". When I was prompted to fix those issues, I kept finding that previously entered information was now blank. It's a pain in the butt as it is to do taxes without having to enter your information 2 or 3 times.
Date published: 2021-02-13
Rated 5 out of 5 by from SUPER EASY AS A REPEAT USER IT WAS EVEN MORE EASIER TO USE. FORGET HR BLOCK AND THEM. THIS IS THE BEST
Date published: 2021-02-13
Rated 5 out of 5 by from I LOVE TURBO TAX I have been using your product 15+ years now and will continue to do so.
Date published: 2021-02-13
Rated 4 out of 5 by from Its convenient The process is pretty easy. I had some questions about things but overall I like turbo. The only thing I didn't like is it charges double for using my return to pay for the filing.
Date published: 2021-02-13
Rated 5 out of 5 by from This was so EASY!!!! I have never really done taxes before. I always take mine and have them done. My teenage son doesn't get enough back to justify paying to have his taxes done. So I decided to do them myself. I didn't think it was going to be this easy. Turbotax walked me through each step. I am going to start doing my own taxes now!!!
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14148
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love u guys . Thank you for making it easy for me Every time need help its fixed in seconds. Your amazing. Thank you .
Date published: 2021-02-13
Rated 4 out of 5 by from Woe unto you who forget your Turbotax.com password In general, I love Turbotax. But, every year when it comes time to file my state taxes I have to log into Turbotax.com to pay for e filing of the state tax return. Turbotax takes me to a unique portal that Google chrome does not recognize as being Turbotax.com and so won't automatically fill in the username or password. Then, when I go to the chrome password keychain and either try to copy or look at the saved password there, Windows gets involved and wants me to enter my Windows username and password. By now you have likely ascertained that I am not an avid record keeper for usernames and passwords. Only after I have somehow figured out my Windows username and password can I finally copy and paste the correct Turbotax.com password into the state return payment portal. Now, lest you think I over dramatize - don't even get me started on the captcha hell that Turbotax puts you through should you elect to reset your password at their site. You'll be reduced to questioning 'just what constitutes a traffic light - the illuminated light lens, or the case of the traffic light'. And this is all because I want to pay Turbotax $20 to e file my state return. Through their use of these kinds of fire hoops, Turbotax actually defeats their apparent intent of protecting me and incentivizes me to start using much more easy to defeat passwords. C'mon, Turbotax, stop tormenting me when I just want to do business with you! Of course, I promise to start keeping better track of my password - next year.
Date published: 2021-02-13
Rated 4 out of 5 by from Pretty easy to use but too expensive Had mortgage info that I did not confirm for this year but did not remove with total interest amount. I had to go back to manually remove
Date published: 2021-02-13
Rated 5 out of 5 by from Couldn't do it on my own without TurboTax I had a number of unique tax impacts in 2020 and TT made it so easy to navigate thru reporting those impacts. Not to mention the great live chats with tax experts to verify what I was doing was correct....always helps to walk thru my entries with an expert to give peace of mind. THANK YOU TurboTax!
Date published: 2021-02-13
Rated 5 out of 5 by from I love turbotax! Turbotax makes filing super easy and accessible! I file with them every year!
Date published: 2021-02-13
Rated 3 out of 5 by from Turbo Tax was frustrating to use this year! I've been using TurboTax to do my taxes for 20+ years. For some reason this year it kept asking me to "fix issues". When I was prompted to fix those issues, I kept finding that previously entered information was now blank. It's a pain in the butt as it is to do taxes without having to enter your information 2 or 3 times.
Date published: 2021-02-13
Rated 5 out of 5 by from SUPER EASY AS A REPEAT USER IT WAS EVEN MORE EASIER TO USE. FORGET HR BLOCK AND THEM. THIS IS THE BEST
Date published: 2021-02-13
Rated 5 out of 5 by from I LOVE TURBO TAX I have been using your product 15+ years now and will continue to do so.
Date published: 2021-02-13
Rated 4 out of 5 by from Its convenient The process is pretty easy. I had some questions about things but overall I like turbo. The only thing I didn't like is it charges double for using my return to pay for the filing.
Date published: 2021-02-13
Rated 5 out of 5 by from This was so EASY!!!! I have never really done taxes before. I always take mine and have them done. My teenage son doesn't get enough back to justify paying to have his taxes done. So I decided to do them myself. I didn't think it was going to be this easy. Turbotax walked me through each step. I am going to start doing my own taxes now!!!
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14148