TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax is harder to use this year One major problem is that I sent a printed copy of my turbo tax return last year so this year they would not accept my e-file copy because they could not authenticate last years return electronically (last years AJI) so now I have to keep filing hard copy. Not good
Date published: 2021-02-13
Rated 1 out of 5 by from Turbo Tax Delux GREAT I found Turbo Tax complete in informing me during the process and I was quite pleased with the experience.
Date published: 2021-02-13
Rated 5 out of 5 by from Outstanding Service All I can say is that Turbotax is #1 in my book each and every time I had a discrepancy with any portion of tax return they were there to either guide me through the filing process, get live help or let me feel free to take the reigns all while reviewing the documents before letting me submit them for processing... Greatest Team of tax experts I've ever encountered!!!
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is so easy Had been a few years doing my taxes with Turbo tax and my experience had been great
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax Friendly Software Is a good software. Is not complicated, I got my refund faster,
Date published: 2021-02-13
Rated 3 out of 5 by from Could be much better! Needs to be simplified for Seniors. My claims were rejected twice for AGI data, I could not get info on the reason when I filed (2019 return) electronically with TurboTax after Oct 2020, I was unable to transmit because of a deadline, I then mailed the printed tax documents to the IRS. I cannot efile my 2020 successfully. I keep getting rejections! WHY?? There should be a response in the system to indicate instructions to use IF YOU MAIL IN PRIOR YEARS AFTER THE DEADLINE. If TurboTax cannot handle this data, it should state this information before I submit my credit card purchase. ADVISE!!
Date published: 2021-02-13
Rated 1 out of 5 by from Can't even pull info from last year after filing For the past few years I have filed with turbotax without issues. This year, my returns have been rejected because my 2019 AGI did not match my return, but I paid money to have Turbotax pull the information for me so I wouldn't need to do the extra work. I am very thrilled that I paid $80 just to be told that I need to now deal with the IRS to get my last year's information, even though Turbotax has it. There is nothing quite as frustrating as paying for convience and being assured that if anything happens, they will take care of everything for you, just to find out that was a load of crap. From here on out, I will no longer be filing through Turbotax.
Date published: 2021-02-13
Rated 5 out of 5 by from Great Product Easy to use and very effective. This product walks you through all options for tax purposes.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax (AWESOME) Really easy to use an extremely help. That's two years in a row totally awesome experience looking forward to next years tax season.
Date published: 2021-02-13
Rated 5 out of 5 by from Super easy Easy to use and fast. This is the second year using TurboTax and it was great having all my info already in. Just add specifics and submit.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14147
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is harder to use this year One major problem is that I sent a printed copy of my turbo tax return last year so this year they would not accept my e-file copy because they could not authenticate last years return electronically (last years AJI) so now I have to keep filing hard copy. Not good
Date published: 2021-02-13
Rated 1 out of 5 by from Turbo Tax Delux GREAT I found Turbo Tax complete in informing me during the process and I was quite pleased with the experience.
Date published: 2021-02-13
Rated 5 out of 5 by from Outstanding Service All I can say is that Turbotax is #1 in my book each and every time I had a discrepancy with any portion of tax return they were there to either guide me through the filing process, get live help or let me feel free to take the reigns all while reviewing the documents before letting me submit them for processing... Greatest Team of tax experts I've ever encountered!!!
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is so easy Had been a few years doing my taxes with Turbo tax and my experience had been great
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax Friendly Software Is a good software. Is not complicated, I got my refund faster,
Date published: 2021-02-13
Rated 3 out of 5 by from Could be much better! Needs to be simplified for Seniors. My claims were rejected twice for AGI data, I could not get info on the reason when I filed (2019 return) electronically with TurboTax after Oct 2020, I was unable to transmit because of a deadline, I then mailed the printed tax documents to the IRS. I cannot efile my 2020 successfully. I keep getting rejections! WHY?? There should be a response in the system to indicate instructions to use IF YOU MAIL IN PRIOR YEARS AFTER THE DEADLINE. If TurboTax cannot handle this data, it should state this information before I submit my credit card purchase. ADVISE!!
Date published: 2021-02-13
Rated 1 out of 5 by from Can't even pull info from last year after filing For the past few years I have filed with turbotax without issues. This year, my returns have been rejected because my 2019 AGI did not match my return, but I paid money to have Turbotax pull the information for me so I wouldn't need to do the extra work. I am very thrilled that I paid $80 just to be told that I need to now deal with the IRS to get my last year's information, even though Turbotax has it. There is nothing quite as frustrating as paying for convience and being assured that if anything happens, they will take care of everything for you, just to find out that was a load of crap. From here on out, I will no longer be filing through Turbotax.
Date published: 2021-02-13
Rated 5 out of 5 by from Great Product Easy to use and very effective. This product walks you through all options for tax purposes.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax (AWESOME) Really easy to use an extremely help. That's two years in a row totally awesome experience looking forward to next years tax season.
Date published: 2021-02-13
Rated 5 out of 5 by from Super easy Easy to use and fast. This is the second year using TurboTax and it was great having all my info already in. Just add specifics and submit.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14147