TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax Keeps losing my data I ended up inputting several numbers several times because it wouldn't save them, even if I hadn't logged out!
Date published: 2021-02-13
Rated 5 out of 5 by from Great Was easy to do. Had to us tax expert and he helped a lot
Date published: 2021-02-13
Rated 4 out of 5 by from Good Good software for tax filing and i use it every year
Date published: 2021-02-13
Rated 5 out of 5 by from delightful, easy very easy nice to understand something all the way through
Date published: 2021-02-13
Rated 5 out of 5 by from Scary but Easy I had my reservation and was very nervous to do my own taxes but it was easy. I did use the Live Chat and the customer service agent was very nice and informative. I plan on using this program again
Date published: 2021-02-13
Rated 5 out of 5 by from Easy to navigate Easy to use and always helpful tips. Had no problem using
Date published: 2021-02-13
Rated 4 out of 5 by from Turbo Tax is Very User Friendly With all the changes to the taxes every year, plus Student Loan payments, Turbo Tax has all the help you need! Sometimes you have to research the question, but answers are readily available.
Date published: 2021-02-13
Rated 4 out of 5 by from child and dependent care info For the most part it was easy and fast, and we filed our taxes in a single morning. BUT there are 3 issues I wanted to bring up. 1. I was surprised that I had to pay extra to e-file my state taxes, I didn't realize from the packaging that "state returns" being included in the deluxe version did not also mean e-filing the state return. 2. Also, after entering the information asked about child care providers during the federal return, and then moving to the CA state return, we got stuck in a loop during the final check of the state return, where we had to "fix" some fields on form 3506, it kept asking us to provide a phone number, an address, a city and state, for the care provider, but it didn't tell us which one, and wasn't showing us the form. We couldn't figure out how to fix this problem because the software was not providing enough information about the problem or a link to the specific place on the form we needed to fix. We had to search for the issue ourselves in the actual forms. But it was also frustrating because we entered that information for the federal return, and it just didn't seem to get into the correct fields on the state form. 3. Related to the child and dependent care, during the personal information questions part in the beginning, there is an ambiguous question which we were not sure we answered properly and had to go back to change after the whole thing. It was about whether our employers offered on-site child care. Our employers are universities, and have on-site child care facilities, one of which we use, but we pay for it separately. Is the question, "do you use your employer's on-site child care services without paying out of your taxable income for it?" Is the question "does your employer provide on-site child care, regardless of whether you benefit from it?" I'm not sure what the actual question is, and how it will affect the forms downstream. It is very confusing.
Date published: 2021-02-13
Rated 5 out of 5 by from Love Turbotax! Turbotax is the easiest way to file my taxes and the live tax help is a great value for the money. I would recommend for everyone.
Date published: 2021-02-13
Rated 4 out of 5 by from Easy to use I have been using Turbotax for years. Makes taxes easy to do. I do believe they should have another area though. Because tax situations change tax filing status may change. It would be nice to be able to pick a status by answering a few questions and then be given a list of documents you will probably need
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14145
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax Keeps losing my data I ended up inputting several numbers several times because it wouldn't save them, even if I hadn't logged out!
Date published: 2021-02-13
Rated 5 out of 5 by from Great Was easy to do. Had to us tax expert and he helped a lot
Date published: 2021-02-13
Rated 4 out of 5 by from Good Good software for tax filing and i use it every year
Date published: 2021-02-13
Rated 5 out of 5 by from delightful, easy very easy nice to understand something all the way through
Date published: 2021-02-13
Rated 5 out of 5 by from Scary but Easy I had my reservation and was very nervous to do my own taxes but it was easy. I did use the Live Chat and the customer service agent was very nice and informative. I plan on using this program again
Date published: 2021-02-13
Rated 5 out of 5 by from Easy to navigate Easy to use and always helpful tips. Had no problem using
Date published: 2021-02-13
Rated 4 out of 5 by from Turbo Tax is Very User Friendly With all the changes to the taxes every year, plus Student Loan payments, Turbo Tax has all the help you need! Sometimes you have to research the question, but answers are readily available.
Date published: 2021-02-13
Rated 4 out of 5 by from child and dependent care info For the most part it was easy and fast, and we filed our taxes in a single morning. BUT there are 3 issues I wanted to bring up. 1. I was surprised that I had to pay extra to e-file my state taxes, I didn't realize from the packaging that "state returns" being included in the deluxe version did not also mean e-filing the state return. 2. Also, after entering the information asked about child care providers during the federal return, and then moving to the CA state return, we got stuck in a loop during the final check of the state return, where we had to "fix" some fields on form 3506, it kept asking us to provide a phone number, an address, a city and state, for the care provider, but it didn't tell us which one, and wasn't showing us the form. We couldn't figure out how to fix this problem because the software was not providing enough information about the problem or a link to the specific place on the form we needed to fix. We had to search for the issue ourselves in the actual forms. But it was also frustrating because we entered that information for the federal return, and it just didn't seem to get into the correct fields on the state form. 3. Related to the child and dependent care, during the personal information questions part in the beginning, there is an ambiguous question which we were not sure we answered properly and had to go back to change after the whole thing. It was about whether our employers offered on-site child care. Our employers are universities, and have on-site child care facilities, one of which we use, but we pay for it separately. Is the question, "do you use your employer's on-site child care services without paying out of your taxable income for it?" Is the question "does your employer provide on-site child care, regardless of whether you benefit from it?" I'm not sure what the actual question is, and how it will affect the forms downstream. It is very confusing.
Date published: 2021-02-13
Rated 5 out of 5 by from Love Turbotax! Turbotax is the easiest way to file my taxes and the live tax help is a great value for the money. I would recommend for everyone.
Date published: 2021-02-13
Rated 4 out of 5 by from Easy to use I have been using Turbotax for years. Makes taxes easy to do. I do believe they should have another area though. Because tax situations change tax filing status may change. It would be nice to be able to pick a status by answering a few questions and then be given a list of documents you will probably need
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14145