TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Turbo Tax Sucks I used Turbo Tax for my 2019 taxes, and I paid for the service. I guess I should’ve paid for the service this year, because they really messed up! Information pulled from the previous year, such as my AGI, did not match what was actually in my return, and so my return was rejected by the IRS and me refund was delayed. Turbo Tax sent me an email and prompted me on how to repair the misinformation. I reset it manually, took screenshots this time, and sent it in. A few days later they sent me another email stating that the IRS rejected the return, and the AGI was the same wrong number as the first time. I resubmitted the information, but if it comes back again, I’m going to a different company and rating this one poorly on as many sites as I can.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax makes filing so much easier and safer It is very simple to file and safer during these unsure times. I am a high risk health wise and love the convenience of filing from my own home.
Date published: 2021-02-13
Rated 5 out of 5 by from Thank You Turbotax Live Deluxe! I've been using Turbotax for about 8 years now and this the first year I had trouble filing myself- Go 2020! I chose to upgrade to TurboTax Live Deluxe so I could get assistance from a live expert. Virginia (25+ years) was so helpful and patient while walking me through my errors. We also were able to engage in conversation while working hard which made my experience even better. The biggest plus was that my refund increased once my error was fixed! I'm so glad I chose to upgrade. Thank you TurboTax for having such exceptional experts to help!
Date published: 2021-02-13
Rated 4 out of 5 by from 8 years in a row been using Turbo tax for 8 years great tax product
Date published: 2021-02-13
Rated 5 out of 5 by from Great work guy Great experience with turbo tax and will most definitely recommend to new people
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo Tax really helped me I was lost and stressed but the expert fixed it
Date published: 2021-02-13
Rated 5 out of 5 by from First time doing taxes All people who helped gave me great confidence and helped me with every problem I had . See you guys next year for sure
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Easy peasy lemon squeezy Thank you for the fast and easy service
Date published: 2021-02-13
Rated 5 out of 5 by from Great job Friendly service, very knowledgeable, and very quick
Date published: 2021-02-13
Rated 5 out of 5 by from Best tax service I've used TurboTax for 7 years and they never disappoint. Always get my best refund and its easy to use to file taxes on your own but help is there if I need it.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14140
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax Sucks I used Turbo Tax for my 2019 taxes, and I paid for the service. I guess I should’ve paid for the service this year, because they really messed up! Information pulled from the previous year, such as my AGI, did not match what was actually in my return, and so my return was rejected by the IRS and me refund was delayed. Turbo Tax sent me an email and prompted me on how to repair the misinformation. I reset it manually, took screenshots this time, and sent it in. A few days later they sent me another email stating that the IRS rejected the return, and the AGI was the same wrong number as the first time. I resubmitted the information, but if it comes back again, I’m going to a different company and rating this one poorly on as many sites as I can.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax makes filing so much easier and safer It is very simple to file and safer during these unsure times. I am a high risk health wise and love the convenience of filing from my own home.
Date published: 2021-02-13
Rated 5 out of 5 by from Thank You Turbotax Live Deluxe! I've been using Turbotax for about 8 years now and this the first year I had trouble filing myself- Go 2020! I chose to upgrade to TurboTax Live Deluxe so I could get assistance from a live expert. Virginia (25+ years) was so helpful and patient while walking me through my errors. We also were able to engage in conversation while working hard which made my experience even better. The biggest plus was that my refund increased once my error was fixed! I'm so glad I chose to upgrade. Thank you TurboTax for having such exceptional experts to help!
Date published: 2021-02-13
Rated 4 out of 5 by from 8 years in a row been using Turbo tax for 8 years great tax product
Date published: 2021-02-13
Rated 5 out of 5 by from Great work guy Great experience with turbo tax and will most definitely recommend to new people
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo Tax really helped me I was lost and stressed but the expert fixed it
Date published: 2021-02-13
Rated 5 out of 5 by from First time doing taxes All people who helped gave me great confidence and helped me with every problem I had . See you guys next year for sure
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Easy peasy lemon squeezy Thank you for the fast and easy service
Date published: 2021-02-13
Rated 5 out of 5 by from Great job Friendly service, very knowledgeable, and very quick
Date published: 2021-02-13
Rated 5 out of 5 by from Best tax service I've used TurboTax for 7 years and they never disappoint. Always get my best refund and its easy to use to file taxes on your own but help is there if I need it.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14140