TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Glitches Still Not Fixed From Last Year This is the second year I've used Turbo Tax, but errors from last year have still not been fixed. Turbo Tax tries to blame the IRS, but it's clearly their problem. Things don't save as they should, documents don't upload correctly, and the entire process is unnecessarily complicated. Also, the product is not worth the amount charged for it.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbotax is awesome Very efficient and insightful on topics I had little to no prior knowledge of
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is convenient! Turbo Tax is convenient! It saved me time and money. My tax situation was explained in a thorough & professional manner!
Date published: 2022-02-20
Rated 5 out of 5 by from So simple and easy It was quick easy and free!! My first time filing and I did it on my own
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is very easy to get around in and the Help section makes it so you can Understand if that question would pertain to you
Date published: 2022-02-20
Rated 5 out of 5 by from Every year as easy as the year before I have been using Turbo Tax for probably 10 years and every year is as easy as the previous year. It is also great that it holds information from previous year.
Date published: 2022-02-20
Rated 5 out of 5 by from Incredibly helpful! I have been able to do our taxes for the past 5 years and without a sweat. Prior to this I would dread going into some office to do them.
Date published: 2022-02-20
Rated 5 out of 5 by from So thankful for the LIVE team! I was STRUGGLING this year because of some changes with my income. In a moment of panic when it looked like I was going to owe a SUBSTANTIAL amount, I decided to upgrade to receive the live assistance. And while I do still owe some for my state return, I am actually receiving a refund now for my federal return. I am not sure if I could've sorted everything out on my own, but I do know that the assistant stepped in and walked me through every step. I am very, very thankful and I plan to use this service every time from this year on. Thank you, Kathy and Wendy for all you help!
Date published: 2022-02-20
Rated 5 out of 5 by from TT is great and easy to use I have used TT for the last 8 years and am very satisfied with their service
Date published: 2022-02-20
Rated 5 out of 5 by from Always get the job done If I have question I have options to text or get a live phone call. The process is easy when fixing every year since infromation can be transferred over. The way Turbo Tax has set up makes it easy to use and builds my confidence. Love the double checks, little positive pop ups.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 14129
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Glitches Still Not Fixed From Last Year This is the second year I've used Turbo Tax, but errors from last year have still not been fixed. Turbo Tax tries to blame the IRS, but it's clearly their problem. Things don't save as they should, documents don't upload correctly, and the entire process is unnecessarily complicated. Also, the product is not worth the amount charged for it.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbotax is awesome Very efficient and insightful on topics I had little to no prior knowledge of
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is convenient! Turbo Tax is convenient! It saved me time and money. My tax situation was explained in a thorough & professional manner!
Date published: 2022-02-20
Rated 5 out of 5 by from So simple and easy It was quick easy and free!! My first time filing and I did it on my own
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is very easy to get around in and the Help section makes it so you can Understand if that question would pertain to you
Date published: 2022-02-20
Rated 5 out of 5 by from Every year as easy as the year before I have been using Turbo Tax for probably 10 years and every year is as easy as the previous year. It is also great that it holds information from previous year.
Date published: 2022-02-20
Rated 5 out of 5 by from Incredibly helpful! I have been able to do our taxes for the past 5 years and without a sweat. Prior to this I would dread going into some office to do them.
Date published: 2022-02-20
Rated 5 out of 5 by from So thankful for the LIVE team! I was STRUGGLING this year because of some changes with my income. In a moment of panic when it looked like I was going to owe a SUBSTANTIAL amount, I decided to upgrade to receive the live assistance. And while I do still owe some for my state return, I am actually receiving a refund now for my federal return. I am not sure if I could've sorted everything out on my own, but I do know that the assistant stepped in and walked me through every step. I am very, very thankful and I plan to use this service every time from this year on. Thank you, Kathy and Wendy for all you help!
Date published: 2022-02-20
Rated 5 out of 5 by from TT is great and easy to use I have used TT for the last 8 years and am very satisfied with their service
Date published: 2022-02-20
Rated 5 out of 5 by from Always get the job done If I have question I have options to text or get a live phone call. The process is easy when fixing every year since infromation can be transferred over. The way Turbo Tax has set up makes it easy to use and builds my confidence. Love the double checks, little positive pop ups.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 14129