TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Was pretty easy I had a pretty good experience. Didn’t think I could do this myself but I did!
Date published: 2021-02-13
Rated 4 out of 5 by from Deluxe Help was terrible I needed help with a question and the help was worthless. I think the turbotax site itself is super user friendly and it worked well, but I upgraded for help and it was worthless.
Date published: 2021-02-13
Rated 2 out of 5 by from Made me paid twice had to pay for federal and state return. Originally said I only had to pay $40 but ended up being $80. Will not be using TurboTax next year after many years with yall.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax is amazing I enjoyed filing. Myself everything was self explanatory. I understood completely what I was doing. My first time filing alone I really enjoyed learning how too file My own taxes
Date published: 2021-02-13
Rated 5 out of 5 by from Best TurboTax Experience this year! It was easy as always but a specialist went through and found more tax credits I qualified for! I have used them for four years now.
Date published: 2021-02-13
Rated 1 out of 5 by from Great Program, Recently Predatory Marketing Tactic Been using Turbotax to do taxes myself for several years now. I am using the free version which has always been great. This year at the END of entering all my tax information, I was informed they would NOT file unless I upgrade to the Delux ($45) since my wife had a certain tax credit. Furthermore, the screen where you choose to pay with your return money or out of pocket doesn't actually inform you that it cost's an extra $40 for the convenience of using the return money. That information is on an entirety different screen, and you won't find out until the final breakdown before you submit officially. Then you have to rummage back through a bunch of pages looking around in your account to figure out where to pay out of pocket for it. This is obviously designed in a predatory way. Next year I will be looking into other option to do my taxes. I usually don't write reviews but for a great program I am trusting with my most sensitive information to try to take advantage of me in such a way is completely unacceptable.
Date published: 2021-02-13
Rated 5 out of 5 by from I use it with confidence every year It is easy to use, walks you thru the steps and makes a painful process quickly over with.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is so easy and incredibly helpful! The step by step feature allows for easy tax preparation. Thank you so much!
Date published: 2021-02-13
Rated 5 out of 5 by from thank you thank you for simplifying everything and guiding step by step. This was a different year and I appreciate all the support without having to leave my home
Date published: 2021-02-13
Rated 4 out of 5 by from Turbotax is ok They were great but I'm still having trouble. I'm confused.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14127
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Was pretty easy I had a pretty good experience. Didn’t think I could do this myself but I did!
Date published: 2021-02-13
Rated 4 out of 5 by from Deluxe Help was terrible I needed help with a question and the help was worthless. I think the turbotax site itself is super user friendly and it worked well, but I upgraded for help and it was worthless.
Date published: 2021-02-13
Rated 2 out of 5 by from Made me paid twice had to pay for federal and state return. Originally said I only had to pay $40 but ended up being $80. Will not be using TurboTax next year after many years with yall.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax is amazing I enjoyed filing. Myself everything was self explanatory. I understood completely what I was doing. My first time filing alone I really enjoyed learning how too file My own taxes
Date published: 2021-02-13
Rated 5 out of 5 by from Best TurboTax Experience this year! It was easy as always but a specialist went through and found more tax credits I qualified for! I have used them for four years now.
Date published: 2021-02-13
Rated 1 out of 5 by from Great Program, Recently Predatory Marketing Tactic Been using Turbotax to do taxes myself for several years now. I am using the free version which has always been great. This year at the END of entering all my tax information, I was informed they would NOT file unless I upgrade to the Delux ($45) since my wife had a certain tax credit. Furthermore, the screen where you choose to pay with your return money or out of pocket doesn't actually inform you that it cost's an extra $40 for the convenience of using the return money. That information is on an entirety different screen, and you won't find out until the final breakdown before you submit officially. Then you have to rummage back through a bunch of pages looking around in your account to figure out where to pay out of pocket for it. This is obviously designed in a predatory way. Next year I will be looking into other option to do my taxes. I usually don't write reviews but for a great program I am trusting with my most sensitive information to try to take advantage of me in such a way is completely unacceptable.
Date published: 2021-02-13
Rated 5 out of 5 by from I use it with confidence every year It is easy to use, walks you thru the steps and makes a painful process quickly over with.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is so easy and incredibly helpful! The step by step feature allows for easy tax preparation. Thank you so much!
Date published: 2021-02-13
Rated 5 out of 5 by from thank you thank you for simplifying everything and guiding step by step. This was a different year and I appreciate all the support without having to leave my home
Date published: 2021-02-13
Rated 4 out of 5 by from Turbotax is ok They were great but I'm still having trouble. I'm confused.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14127