TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from We use it every year with confidence! We have used Turbo Tax for over 15 years and have never had any issues. It is always easy to use and answers any questions along the way.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is so simple This will be my 4th year doing my taxes with Turbo and it's just so easy. Just enter all your documents. It saves everything from the year before. Simple questions to answer.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is secure, fast and comforting Navigation is easy, they don't pressure you often about choosing a paying way to use TurboTax. Painless
Date published: 2022-02-27
Rated 5 out of 5 by from TAURBO TAX IS AWESOME IN LESS THEN 30 MINS I DID MY TAXES. GREAT APP VERY HELPFUL
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great Always a long and slow process, but it is easy and free and gets the job done well. absolutely no complaints whatsoever.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy! I’ve been using turbo tax for years now and each time it’s more efficient
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome service Simple, quick and seamless I Evi using this service
Date published: 2022-02-27
Rated 5 out of 5 by from Why I keep coming back Consistent, through, and hasn`t failed yet after 8yrs.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo Tax is good Doing Taxes is not my favorite thing to do but Turbo Tax makes it a lot easier and better.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo tax ain't what it used to be!! First, I had trouble opening the download(ie- could not get past start download) Had to go to a customer service person via telephone for a fix that was somewhat convoluted. The lady who talked me thru the fix was patient. Next--I was not able to print out the worksheets I used for my records as I formerly could. Last, when I tried to file electronically my return was rejected by IRS and state as the AGI did not match, While not Turbo Tax fault (the IRS lost my return even though they cashed my check for taxes owed in 2020 and only requested I send another copy of the return earlier this year--which I did over 1 month ago), I was required to pay $20 via credit card before you would proceed with the e-file. when I received the notice that the fed and state returns were rejected, I checked the box stating I would file by mail. There was no provision to request a refund of the processing fee. The email you sent me to request a refund only applies to purchase price of the software, not for processing fees. So, I will tomorrow call the customer service # and waste another 1-2 hours resolving a simple refund.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 14117
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from We use it every year with confidence! We have used Turbo Tax for over 15 years and have never had any issues. It is always easy to use and answers any questions along the way.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is so simple This will be my 4th year doing my taxes with Turbo and it's just so easy. Just enter all your documents. It saves everything from the year before. Simple questions to answer.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is secure, fast and comforting Navigation is easy, they don't pressure you often about choosing a paying way to use TurboTax. Painless
Date published: 2022-02-27
Rated 5 out of 5 by from TAURBO TAX IS AWESOME IN LESS THEN 30 MINS I DID MY TAXES. GREAT APP VERY HELPFUL
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great Always a long and slow process, but it is easy and free and gets the job done well. absolutely no complaints whatsoever.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy! I’ve been using turbo tax for years now and each time it’s more efficient
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome service Simple, quick and seamless I Evi using this service
Date published: 2022-02-27
Rated 5 out of 5 by from Why I keep coming back Consistent, through, and hasn`t failed yet after 8yrs.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo Tax is good Doing Taxes is not my favorite thing to do but Turbo Tax makes it a lot easier and better.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo tax ain't what it used to be!! First, I had trouble opening the download(ie- could not get past start download) Had to go to a customer service person via telephone for a fix that was somewhat convoluted. The lady who talked me thru the fix was patient. Next--I was not able to print out the worksheets I used for my records as I formerly could. Last, when I tried to file electronically my return was rejected by IRS and state as the AGI did not match, While not Turbo Tax fault (the IRS lost my return even though they cashed my check for taxes owed in 2020 and only requested I send another copy of the return earlier this year--which I did over 1 month ago), I was required to pay $20 via credit card before you would proceed with the e-file. when I received the notice that the fed and state returns were rejected, I checked the box stating I would file by mail. There was no provision to request a refund of the processing fee. The email you sent me to request a refund only applies to purchase price of the software, not for processing fees. So, I will tomorrow call the customer service # and waste another 1-2 hours resolving a simple refund.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 14117