TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is awesome I am waiting to see if my return goes through and then I will let you
Date published: 2021-02-19
Rated 2 out of 5 by from Just happy to be done. Turbo was great last year..but kinda sucked this year..was really hard to get answers and I feel like that hustled me for $40..I signed up for the $40 deluxe and got charged $80..they didn’t make it clear that when you sign up for deluxe, it’s $40 for each filing..and my fed taxes were already done!! And get ahold of someone?? Forget it..
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax has your back Very easy especially for older folks like me. Will use every year
Date published: 2021-02-19
Rated 5 out of 5 by from been a customer for years!!! super easy to use and the live chat is helpful as well.
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax is great until you have a rejected return My NYS return was rejected because TurboTax had an update that didn't concern my situation. I couldn't figure how to refile my NYS without refiling my already accepted Federal return. Following directions on the computer screen was useless. After waiting a half hour on hold, Bobbie at TurboTax was able to help me.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Business Directed Me To The Wrong State I am a North Carolina domiciled trustee for a Michigan resident Trust. The Business program upon my first use adamantly insisted the state return was "required" to be filed in NC, presumably because of my address, and at that juncture would not permit me to "change" states. Getting around that roadblock and securing the Michigan Fiduciary program was a significant challenge. Once the proper state program was secured, all was quite smooth.
Date published: 2021-02-19
Rated 5 out of 5 by from Great product! Streamlined taxes! My taxes take much less time to file using a system like this rather than going through the paperwork. It is also nice that, for the most part, they can automatically import tax information. I am not a fan of their $40 fee for paying with your refund...that is an unjust amount for a simple convenience, but fortunately, it isn't required. Overall I am really satisfied with TurboTax (I think this is my 12th year using them? maybe my 11th year using them).
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tTax is thorough I have used for many years with complete confidence
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax works Very good! Will use turbo tax next year! Keep up the good service!
Date published: 2021-02-19
Rated 1 out of 5 by from Changed Fees I will now officially go back to H&R Block, you have changed your fees since last year. The reason I continued with you was because of the decent price point for people of low income like myself. Why am I being charged an additional $40 for state taxes ON TOP of federal when I'm not even receiving any state taxes to begin with.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14108
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is awesome I am waiting to see if my return goes through and then I will let you
Date published: 2021-02-19
Rated 2 out of 5 by from Just happy to be done. Turbo was great last year..but kinda sucked this year..was really hard to get answers and I feel like that hustled me for $40..I signed up for the $40 deluxe and got charged $80..they didn’t make it clear that when you sign up for deluxe, it’s $40 for each filing..and my fed taxes were already done!! And get ahold of someone?? Forget it..
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax has your back Very easy especially for older folks like me. Will use every year
Date published: 2021-02-19
Rated 5 out of 5 by from been a customer for years!!! super easy to use and the live chat is helpful as well.
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax is great until you have a rejected return My NYS return was rejected because TurboTax had an update that didn't concern my situation. I couldn't figure how to refile my NYS without refiling my already accepted Federal return. Following directions on the computer screen was useless. After waiting a half hour on hold, Bobbie at TurboTax was able to help me.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Business Directed Me To The Wrong State I am a North Carolina domiciled trustee for a Michigan resident Trust. The Business program upon my first use adamantly insisted the state return was "required" to be filed in NC, presumably because of my address, and at that juncture would not permit me to "change" states. Getting around that roadblock and securing the Michigan Fiduciary program was a significant challenge. Once the proper state program was secured, all was quite smooth.
Date published: 2021-02-19
Rated 5 out of 5 by from Great product! Streamlined taxes! My taxes take much less time to file using a system like this rather than going through the paperwork. It is also nice that, for the most part, they can automatically import tax information. I am not a fan of their $40 fee for paying with your refund...that is an unjust amount for a simple convenience, but fortunately, it isn't required. Overall I am really satisfied with TurboTax (I think this is my 12th year using them? maybe my 11th year using them).
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tTax is thorough I have used for many years with complete confidence
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax works Very good! Will use turbo tax next year! Keep up the good service!
Date published: 2021-02-19
Rated 1 out of 5 by from Changed Fees I will now officially go back to H&R Block, you have changed your fees since last year. The reason I continued with you was because of the decent price point for people of low income like myself. Why am I being charged an additional $40 for state taxes ON TOP of federal when I'm not even receiving any state taxes to begin with.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14108