TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Great Software, Terrible Support The software to prepare you federal tax info is great. The information is clear and anytime you need help the tax experts are there to answer your questions. The state section, however, was terrible. I had several bugs in the process of preparing my state returns, including my states being deleted and the information for one getting wiped when I finished another. These bugs also resulted in the software trying to charge me twice for the states. That seemed like it would be an easy issue to resolve, but it actually took 4 hours with several different customer service reps to get it fixed. If it hadn't been for the bugs regarding the states and paying for the states, this would have been a great experience. Instead I now regret my decision to use TurboTax. I will likely go elsewhere next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Always Reliable Straight forward to use and plenty of ways to have things explained that you don't understand.
Date published: 2021-02-19
Rated 5 out of 5 by from State Tax Review Stacey was awesome, very easy to understand and guided me through effortfully.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Amazing! This is the second year I have used Turbo Tax online and have had a great outcome both years. There was a hiccup this year, but was easily fixed. I used chat with help and right away was assisted. Problem fixed.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is fantastic Turbo Tax made doing the taxes very easy, following the props made it easy and went very smooth.
Date published: 2021-02-19
Rated 5 out of 5 by from USE TURBO TAX EVERY YEAR !! I have used Turbo Tax since it started, I love the ease of filing in many different situations, the help I receive if I have a question, record keeping and reviews. It takes a lot of stress out of the process!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Amazing! Great experience filing my taxes online. Highly recommended!!
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax does good I thought the Capital Gain questions were vague for selling real estate. Had to enter multiple times to see what TurboTax was doing with the numbers. Would have been better off just filling out an 8949 form. Also ran into strange TurboTax behavior trying to pay with credit card for state return.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax Rocks! I had an amazing CPA (Happy Birthday Laurel!) who helped me through the entire process. Will be using turbotax again!
Date published: 2021-02-19
Rated 5 out of 5 by from Love the simplicity Easy to use as always. We have used it for years. Self-employed specifically.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14101
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Great Software, Terrible Support The software to prepare you federal tax info is great. The information is clear and anytime you need help the tax experts are there to answer your questions. The state section, however, was terrible. I had several bugs in the process of preparing my state returns, including my states being deleted and the information for one getting wiped when I finished another. These bugs also resulted in the software trying to charge me twice for the states. That seemed like it would be an easy issue to resolve, but it actually took 4 hours with several different customer service reps to get it fixed. If it hadn't been for the bugs regarding the states and paying for the states, this would have been a great experience. Instead I now regret my decision to use TurboTax. I will likely go elsewhere next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Always Reliable Straight forward to use and plenty of ways to have things explained that you don't understand.
Date published: 2021-02-19
Rated 5 out of 5 by from State Tax Review Stacey was awesome, very easy to understand and guided me through effortfully.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Amazing! This is the second year I have used Turbo Tax online and have had a great outcome both years. There was a hiccup this year, but was easily fixed. I used chat with help and right away was assisted. Problem fixed.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is fantastic Turbo Tax made doing the taxes very easy, following the props made it easy and went very smooth.
Date published: 2021-02-19
Rated 5 out of 5 by from USE TURBO TAX EVERY YEAR !! I have used Turbo Tax since it started, I love the ease of filing in many different situations, the help I receive if I have a question, record keeping and reviews. It takes a lot of stress out of the process!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Amazing! Great experience filing my taxes online. Highly recommended!!
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax does good I thought the Capital Gain questions were vague for selling real estate. Had to enter multiple times to see what TurboTax was doing with the numbers. Would have been better off just filling out an 8949 form. Also ran into strange TurboTax behavior trying to pay with credit card for state return.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax Rocks! I had an amazing CPA (Happy Birthday Laurel!) who helped me through the entire process. Will be using turbotax again!
Date published: 2021-02-19
Rated 5 out of 5 by from Love the simplicity Easy to use as always. We have used it for years. Self-employed specifically.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14101