TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Mostly good They wait until the end to tell you if you're going to have to pay, which blows. But it's good other than that
Date published: 2022-02-22
Rated 4 out of 5 by from Good service Good Goooooooooooooooooooooooooooooooooooooooooooood
Date published: 2022-02-22
Rated 4 out of 5 by from Turbo Tax is as Good as can be expected It was difficult to use this year but I managed. Usually, there were people that I could call to help with certain questions. It would have been nice to have been able to reach out in this same way but in the end, they weren't needed. I have used TT enough that I was able to delete an unnecessary form. One suggestion is to put the exact reason a tax payer doesn't qualify for the education(college) expense rather than a couple of possible reasons. If a summary page were to be able to be presented so a tax payer can see the answers that are keeping them from qualifying can be read, that would help. I found the reason and it was because the question, is my daughter working on a bachelor's degree was answered "no". I don't remember getting asked the question. Maybe there was a glitch. Once I changed the answer to the correct reply, "yes" we qualified. So...maybe look into that?
Date published: 2022-02-22
Rated 5 out of 5 by from Pretty Simple Software The software is pretty simple when you are doing the short form. Just answer the questions they reference on your tax paperwork and you are good to go.
Date published: 2022-02-22
Rated 5 out of 5 by from GREAT SOFTWARE VERY EASY TO USE AND FREE SOFTWARE AND EFILING.GREAT
Date published: 2022-02-22
Rated 4 out of 5 by from Great This year of 2022 was the first time I filed with TurboTax and by myself. I do have to say it was a great experience for myself and very easy to use. Thank you for the help.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is the Greatest I have filed my taxes for years with Turbo Tax, it is quick and easy
Date published: 2022-02-22
Rated 4 out of 5 by from Mostly helpful, a little confusing I have used TurboTax for almost 6 years now to e-file my taxes. For the most part, it is pretty simple to follow and easy to be sure you're filling in all of the information that you need to fill out. My biggest gripe about TurboTax is the unclear pricing. I've noticed a trend in being very evasive in what the costs to file are and the constant pop-ups to change the "plan" is annoying and confusing.
Date published: 2022-02-22
Rated 5 out of 5 by from Have filed with turbo tax the last 4 years~ Turbo tax is fast, easy, and never let me down. Highly reccomend.
Date published: 2022-02-22
Rated 5 out of 5 by from Highly Recommend Turbo Tax to Everyone I have been using Turbo Tax for over 15 years and feel comfortable knowing that my taxes are completed accurately.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14065
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly good They wait until the end to tell you if you're going to have to pay, which blows. But it's good other than that
Date published: 2022-02-22
Rated 4 out of 5 by from Good service Good Goooooooooooooooooooooooooooooooooooooooooooood
Date published: 2022-02-22
Rated 4 out of 5 by from Turbo Tax is as Good as can be expected It was difficult to use this year but I managed. Usually, there were people that I could call to help with certain questions. It would have been nice to have been able to reach out in this same way but in the end, they weren't needed. I have used TT enough that I was able to delete an unnecessary form. One suggestion is to put the exact reason a tax payer doesn't qualify for the education(college) expense rather than a couple of possible reasons. If a summary page were to be able to be presented so a tax payer can see the answers that are keeping them from qualifying can be read, that would help. I found the reason and it was because the question, is my daughter working on a bachelor's degree was answered "no". I don't remember getting asked the question. Maybe there was a glitch. Once I changed the answer to the correct reply, "yes" we qualified. So...maybe look into that?
Date published: 2022-02-22
Rated 5 out of 5 by from Pretty Simple Software The software is pretty simple when you are doing the short form. Just answer the questions they reference on your tax paperwork and you are good to go.
Date published: 2022-02-22
Rated 5 out of 5 by from GREAT SOFTWARE VERY EASY TO USE AND FREE SOFTWARE AND EFILING.GREAT
Date published: 2022-02-22
Rated 4 out of 5 by from Great This year of 2022 was the first time I filed with TurboTax and by myself. I do have to say it was a great experience for myself and very easy to use. Thank you for the help.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is the Greatest I have filed my taxes for years with Turbo Tax, it is quick and easy
Date published: 2022-02-22
Rated 4 out of 5 by from Mostly helpful, a little confusing I have used TurboTax for almost 6 years now to e-file my taxes. For the most part, it is pretty simple to follow and easy to be sure you're filling in all of the information that you need to fill out. My biggest gripe about TurboTax is the unclear pricing. I've noticed a trend in being very evasive in what the costs to file are and the constant pop-ups to change the "plan" is annoying and confusing.
Date published: 2022-02-22
Rated 5 out of 5 by from Have filed with turbo tax the last 4 years~ Turbo tax is fast, easy, and never let me down. Highly reccomend.
Date published: 2022-02-22
Rated 5 out of 5 by from Highly Recommend Turbo Tax to Everyone I have been using Turbo Tax for over 15 years and feel comfortable knowing that my taxes are completed accurately.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14065