TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Thank you Turbo Tax! Very easy to use, and free this year! I have a simple return, so thank you thank you!!!
Date published: 2022-02-27
Rated 5 out of 5 by from Very Easy To Use I use TurboTax every year. It was a breeze doing our taxes this year, especially utilizing the increased standard deduction. I've itemized with TurboTax in the past before as well. That was easy also. There's no need to pay an exorbitant fee to have someone do what TurboTax does for far less.
Date published: 2022-02-27
Rated 2 out of 5 by from Fix the Deductible Home Mortgage Interest Wkst!!! The Deductible Home Mortgage Interest Worksheet has a massive flaw. Instead of entering the average mortgage balance of your multiple mortgages on Line No. 12, the worksheet adds the balances of your mortgages and inputs the total into Line No. 12. This is a massive flaw, and the user is unable to manually override the ERROR in the Worksheet. The deductible interest total is carried over from this Worksheet onto your Schedule A. As a result, I had to comb through numerous Turbo Tax Help threads in order to find a work around. My tax bill dropped from $10K to $5,200 after I "fixed" the issue by using the work around. I copied the turbo tax link with the work around to the bottom of my review. This software flaw needs to be fixed ASAP. If I had not questioned this software ERROR, I would have massively overpaid my tax bill. That would have cost me almost $5K. This will be the last time I use this software if the issue is not fixed for my 2022 taxes. https://ttlc.intuit.com/community/tax-credits-deductions/discussion/deductible-interest-on-refinanced-mortgage/00/1820353
Date published: 2022-02-27
Rated 5 out of 5 by from Extremely easy to use I like that it uses plain english & if you have to get more info it's easy to understand. I didn't have to engage with an expert as I understood everything that was asked.
Date published: 2022-02-27
Rated 3 out of 5 by from RELIABLE BUT SOME ISSUES Completed my return on my iPad. No option to pay by credit card. Forced me to pay with Apple Pay or Refund. Called C/S. She advised that I should try a different device. Went to my MacBook Air and was able to pay. I have had a Capital loss carry over past two years. Forced me to upgrade from deluxe to Premier which have never needed to in prior returns. Just a way to grab additional $$
Date published: 2022-02-27
Rated 4 out of 5 by from Time Consuming Filing my own taxes this time around was more time consuming and technical when before it didn't take as long.
Date published: 2022-02-27
Rated 4 out of 5 by from Prices I’ve been using Turbo tax for several years, but have seen an increase in prices. At least $50 more. Yikes
Date published: 2022-02-27
Rated 5 out of 5 by from So helpful I had a wonderful experience with live. Answered all my questions!
Date published: 2022-02-27
Rated 4 out of 5 by from Crypto Info When using the "type in info" option for crypto, there is no option for individuals who did not sell during 2021. I was not able to import due to lack of sufficient reporting info so I had to enter my info in manually. Very frustrating, please update for 2022, thanks.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome! super easy to use and fast! loved everything about turbo tax.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 14038
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank you Turbo Tax! Very easy to use, and free this year! I have a simple return, so thank you thank you!!!
Date published: 2022-02-27
Rated 5 out of 5 by from Very Easy To Use I use TurboTax every year. It was a breeze doing our taxes this year, especially utilizing the increased standard deduction. I've itemized with TurboTax in the past before as well. That was easy also. There's no need to pay an exorbitant fee to have someone do what TurboTax does for far less.
Date published: 2022-02-27
Rated 2 out of 5 by from Fix the Deductible Home Mortgage Interest Wkst!!! The Deductible Home Mortgage Interest Worksheet has a massive flaw. Instead of entering the average mortgage balance of your multiple mortgages on Line No. 12, the worksheet adds the balances of your mortgages and inputs the total into Line No. 12. This is a massive flaw, and the user is unable to manually override the ERROR in the Worksheet. The deductible interest total is carried over from this Worksheet onto your Schedule A. As a result, I had to comb through numerous Turbo Tax Help threads in order to find a work around. My tax bill dropped from $10K to $5,200 after I "fixed" the issue by using the work around. I copied the turbo tax link with the work around to the bottom of my review. This software flaw needs to be fixed ASAP. If I had not questioned this software ERROR, I would have massively overpaid my tax bill. That would have cost me almost $5K. This will be the last time I use this software if the issue is not fixed for my 2022 taxes. https://ttlc.intuit.com/community/tax-credits-deductions/discussion/deductible-interest-on-refinanced-mortgage/00/1820353
Date published: 2022-02-27
Rated 5 out of 5 by from Extremely easy to use I like that it uses plain english & if you have to get more info it's easy to understand. I didn't have to engage with an expert as I understood everything that was asked.
Date published: 2022-02-27
Rated 3 out of 5 by from RELIABLE BUT SOME ISSUES Completed my return on my iPad. No option to pay by credit card. Forced me to pay with Apple Pay or Refund. Called C/S. She advised that I should try a different device. Went to my MacBook Air and was able to pay. I have had a Capital loss carry over past two years. Forced me to upgrade from deluxe to Premier which have never needed to in prior returns. Just a way to grab additional $$
Date published: 2022-02-27
Rated 4 out of 5 by from Time Consuming Filing my own taxes this time around was more time consuming and technical when before it didn't take as long.
Date published: 2022-02-27
Rated 4 out of 5 by from Prices I’ve been using Turbo tax for several years, but have seen an increase in prices. At least $50 more. Yikes
Date published: 2022-02-27
Rated 5 out of 5 by from So helpful I had a wonderful experience with live. Answered all my questions!
Date published: 2022-02-27
Rated 4 out of 5 by from Crypto Info When using the "type in info" option for crypto, there is no option for individuals who did not sell during 2021. I was not able to import due to lack of sufficient reporting info so I had to enter my info in manually. Very frustrating, please update for 2022, thanks.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome! super easy to use and fast! loved everything about turbo tax.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 14038