TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Turbo Tax problems recur Turbo Tax asks if I want to enter all the data from my financial advisor's report or enter summary totals for each section. However, if I enter just the summary, then I'm asked for a PDF of the complete report. For 2 years now, I've had a problem uploading my financial advisor's annual report. Turbo Tax will not accept the PDF that I download from the financial advisor's software. I have to do a "workaround" that takes multiple attempts and hours of added frustration. Even if I import the data directly from the financial advisor's software, Turbo Tax then tells me I need to double check EVERY number in the report. At 17 pages of data, this took hours to cross check on a tiny computer screen. Turbo Tax software told me my tax return could be done in 2.5 hours. It took more than 17. And that was just the time in the Turbo Tax software and did not include the other issues I've had to deal with.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY TO FOLLOW I file with TurboTax every year, because it is so easy to follow, and the custom service agents are always available to help me.
Date published: 2023-04-17
Rated 4 out of 5 by from Not too bad It was very easy to use. My first time filing with TurboTax. Not too bad.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Makes It Easy I love that TT makes filing very easy. It helps with all the different things we needed to input in order to get our taxes done correctly.
Date published: 2023-04-17
Rated 5 out of 5 by from Makes Filing Taxes a Snap I've used TurboTax for over 10 years. The software makes filing taxes much less stressful.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is awesome I think they use Great software makes it easy..........every year
Date published: 2023-04-17
Rated 5 out of 5 by from Great work and business with turbo Great work helped out for the past three years Love turbo tax
Date published: 2023-04-17
Rated 2 out of 5 by from The changes to turbotax have ruined the product IT seems turbo tax management is more interested in making money than offering a good product. Every step of the way, I was asked if I wanted to upgrade my plan. Enough is enough. I wanted to see my forms,and the data that I entered but couldn't until I paid for the filing. My Louisiana state tax filing was incorrect. This has happened in the past. Your program incorrectly handled my START contribution carryover. We called your customer service, and talked with an turbotax assistant, who walked us through the program and said we were doing everything correctly but she was able to see that the program did not give us credit for our past contributions. Furthermore, her informatio from the state thatprovided the maximum amount we could claim was incorrect. Unfortunately, I was only able to see this after I paid the $59 to file the state and I believe I am justified in receiving a refund for that amount. I now will have to go to the state and amend the return.
Date published: 2023-04-17
Rated 1 out of 5 by from Buggy and frustrating Frequent bugs. Asks for the same information over and over. I've confirmed that I don't own a foreign bank account no fewer than 15 times.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes it easier! TurboTax guided me through each step making filing much easier.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1404
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax problems recur Turbo Tax asks if I want to enter all the data from my financial advisor's report or enter summary totals for each section. However, if I enter just the summary, then I'm asked for a PDF of the complete report. For 2 years now, I've had a problem uploading my financial advisor's annual report. Turbo Tax will not accept the PDF that I download from the financial advisor's software. I have to do a "workaround" that takes multiple attempts and hours of added frustration. Even if I import the data directly from the financial advisor's software, Turbo Tax then tells me I need to double check EVERY number in the report. At 17 pages of data, this took hours to cross check on a tiny computer screen. Turbo Tax software told me my tax return could be done in 2.5 hours. It took more than 17. And that was just the time in the Turbo Tax software and did not include the other issues I've had to deal with.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY TO FOLLOW I file with TurboTax every year, because it is so easy to follow, and the custom service agents are always available to help me.
Date published: 2023-04-17
Rated 4 out of 5 by from Not too bad It was very easy to use. My first time filing with TurboTax. Not too bad.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Makes It Easy I love that TT makes filing very easy. It helps with all the different things we needed to input in order to get our taxes done correctly.
Date published: 2023-04-17
Rated 5 out of 5 by from Makes Filing Taxes a Snap I've used TurboTax for over 10 years. The software makes filing taxes much less stressful.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is awesome I think they use Great software makes it easy..........every year
Date published: 2023-04-17
Rated 5 out of 5 by from Great work and business with turbo Great work helped out for the past three years Love turbo tax
Date published: 2023-04-17
Rated 2 out of 5 by from The changes to turbotax have ruined the product IT seems turbo tax management is more interested in making money than offering a good product. Every step of the way, I was asked if I wanted to upgrade my plan. Enough is enough. I wanted to see my forms,and the data that I entered but couldn't until I paid for the filing. My Louisiana state tax filing was incorrect. This has happened in the past. Your program incorrectly handled my START contribution carryover. We called your customer service, and talked with an turbotax assistant, who walked us through the program and said we were doing everything correctly but she was able to see that the program did not give us credit for our past contributions. Furthermore, her informatio from the state thatprovided the maximum amount we could claim was incorrect. Unfortunately, I was only able to see this after I paid the $59 to file the state and I believe I am justified in receiving a refund for that amount. I now will have to go to the state and amend the return.
Date published: 2023-04-17
Rated 1 out of 5 by from Buggy and frustrating Frequent bugs. Asks for the same information over and over. I've confirmed that I don't own a foreign bank account no fewer than 15 times.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes it easier! TurboTax guided me through each step making filing much easier.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1404