TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Fast and Easy Took me 20 minutes, if that, and all of my information from last year was already there.
Date published: 2022-03-05
Rated 5 out of 5 by from Very easy So Simple to use. I will continue to use this service for many years to come!
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is excellent for seniors I am an elderly lady that is horrible at match and keeping up with things sometimes. I love the way TT walks me through every section and then checks everything.
Date published: 2022-03-05
Rated 4 out of 5 by from Easy to use First time using Turbo Tax. In the past, I worked for tax firms and was able to use their tax software such as Prosystem and Lacerte. As I no longer work for a tax firm and with SE Income, I needed a new format to do my tax return. I found Turbotax easy to use and liked how they highlighted what changed from prior year. The only thing I wished for was an easy way to view the tax return forms to check it as I was entering in the information. Otherwise, I thought it was great, and will use it again in the future.
Date published: 2022-03-05
Rated 3 out of 5 by from Great until I could not e-file due to "error 2" The program was very easy to use. I got through the entire process with no issue, until it came time to e-file my 1065. I got an error 2 code. I searched for a solution, and tried everything that was recommended with no luck. I then called TurboTax and spoke to someone that was very nice, but unable to find a solution to my problem. I ended up having to print my return and mail it in. This was frustrating, because being able to electronically file was one of the main draws to using TurboTax.
Date published: 2022-03-05
Rated 5 out of 5 by from Makes tax filing easy every year I have used Turbo Tax for many years to file my returns. It is straight forward and easy to use.
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use and expert help always available Appreciate the step-by-step process for completing my taxes and the competent and friendly tax experts available to answer any questions that came up during my filing.
Date published: 2022-03-05
Rated 1 out of 5 by from ACA Glitch When you answer "NO" to whether you had ACA health insurance, it defaults to Yes and the return has been rejected 8 times. The workaround is to put 0 in for the Policy # and $1 in boxes A, B and C for January. On a free return, what this does is push the return from Free to $49 for the Deluxe package. Turbotax needs to fix their glitch rather than trying to gouge customers for $49 when they did not have ACA insurance in 2021. I can file elsewhere since they cannot correct this issue.
Date published: 2022-03-05
Rated 5 out of 5 by from Still Easy to use and cost effective I used to hire a personal accountant to do my taxes. I save tons of money by following TurboTax's step by step processes to complete my taxes
Date published: 2022-03-05
Rated 5 out of 5 by from Daycare teacher I had a very good experience. We use Turbotax every year. This year we sold our coop apartment and needed a tax professional and the service was excellent.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 14018
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and Easy Took me 20 minutes, if that, and all of my information from last year was already there.
Date published: 2022-03-05
Rated 5 out of 5 by from Very easy So Simple to use. I will continue to use this service for many years to come!
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is excellent for seniors I am an elderly lady that is horrible at match and keeping up with things sometimes. I love the way TT walks me through every section and then checks everything.
Date published: 2022-03-05
Rated 4 out of 5 by from Easy to use First time using Turbo Tax. In the past, I worked for tax firms and was able to use their tax software such as Prosystem and Lacerte. As I no longer work for a tax firm and with SE Income, I needed a new format to do my tax return. I found Turbotax easy to use and liked how they highlighted what changed from prior year. The only thing I wished for was an easy way to view the tax return forms to check it as I was entering in the information. Otherwise, I thought it was great, and will use it again in the future.
Date published: 2022-03-05
Rated 3 out of 5 by from Great until I could not e-file due to "error 2" The program was very easy to use. I got through the entire process with no issue, until it came time to e-file my 1065. I got an error 2 code. I searched for a solution, and tried everything that was recommended with no luck. I then called TurboTax and spoke to someone that was very nice, but unable to find a solution to my problem. I ended up having to print my return and mail it in. This was frustrating, because being able to electronically file was one of the main draws to using TurboTax.
Date published: 2022-03-05
Rated 5 out of 5 by from Makes tax filing easy every year I have used Turbo Tax for many years to file my returns. It is straight forward and easy to use.
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use and expert help always available Appreciate the step-by-step process for completing my taxes and the competent and friendly tax experts available to answer any questions that came up during my filing.
Date published: 2022-03-05
Rated 1 out of 5 by from ACA Glitch When you answer "NO" to whether you had ACA health insurance, it defaults to Yes and the return has been rejected 8 times. The workaround is to put 0 in for the Policy # and $1 in boxes A, B and C for January. On a free return, what this does is push the return from Free to $49 for the Deluxe package. Turbotax needs to fix their glitch rather than trying to gouge customers for $49 when they did not have ACA insurance in 2021. I can file elsewhere since they cannot correct this issue.
Date published: 2022-03-05
Rated 5 out of 5 by from Still Easy to use and cost effective I used to hire a personal accountant to do my taxes. I save tons of money by following TurboTax's step by step processes to complete my taxes
Date published: 2022-03-05
Rated 5 out of 5 by from Daycare teacher I had a very good experience. We use Turbotax every year. This year we sold our coop apartment and needed a tax professional and the service was excellent.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 14018