TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Get back to basics Every year this product gets worse, with more window dressing posing as features, and existing useful actual features not being improved from year to year. An example of such window dressing is that idiotically located live help icon. I get that there is live help available, but the icon for it does not need to partially obscure the continue button every time. Locate it somewhere else, the menu on the left for example, but if you insist on it cluttering the workspace, put it elsewhere, or at least add a function that allows a user to move or hide it. It needlessly made the whole process infuriating. An example of actual features that have diminished is item after random item on the state tax returns that could easily be parsed from the already completed federal. Every year there are more of these that could be a very easy fixed. A feature that remains high quality overall is when the application checks the inputs on the returns automatically, but not as much as it once was, because a major part of this that has suffered is missing imputs that are asked to be filled in or corrected are virtually not explained at all. Increased explanation would be a good start, but for what this product costs, some automatically generated suggestions, each accompanied by an explanation is the minimum I would expect. Seriously, the software has access to every previous return that user has with turbotax, so why should I have to load a pdf of last year and manually narrow down a keyword search, looking for a number for a field that is missing this year, and all based on a very vague, poorly worded clue of what the heck information is required? Please get back to basics, and remember why people used turbotax in the first place.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax was simple and affordable Great way to file taxes without going into a tax office. It walked me through the way step by step.
Date published: 2021-02-20
Rated 4 out of 5 by from Better than hr block More helpful than HR Block. Fast simple. Good service.
Date published: 2021-02-20
Rated 4 out of 5 by from IT WAS OK DID NOT LIKE CREDIT DEAL BECAUSE IT IS HARD TO GET YOU TAXES DUE TO MAIL THEM OFF.
Date published: 2021-02-20
Rated 5 out of 5 by from Cleaning Easy as stated if all the paperwork goes through would recommend in that case
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is chill Very self explanatory. Was a breeze. Answered all my questions
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is AWESOME!! It was fast and easy! I got it all done in less than 6 Hours!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is great TurboTax really helped me get my taxs done right and on time
Date published: 2021-02-20
Rated 5 out of 5 by from Terrific turbo tax 2021 Turbo tax walks you through every option in a easy and quick way. They also alerted me when an error on my return appeared and assisted me with correcting it.
Date published: 2021-02-20
Rated 5 out of 5 by from Awsome Awsome application to file tax returns and it's fast and free!! I highy recommend!!!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 14016
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Get back to basics Every year this product gets worse, with more window dressing posing as features, and existing useful actual features not being improved from year to year. An example of such window dressing is that idiotically located live help icon. I get that there is live help available, but the icon for it does not need to partially obscure the continue button every time. Locate it somewhere else, the menu on the left for example, but if you insist on it cluttering the workspace, put it elsewhere, or at least add a function that allows a user to move or hide it. It needlessly made the whole process infuriating. An example of actual features that have diminished is item after random item on the state tax returns that could easily be parsed from the already completed federal. Every year there are more of these that could be a very easy fixed. A feature that remains high quality overall is when the application checks the inputs on the returns automatically, but not as much as it once was, because a major part of this that has suffered is missing imputs that are asked to be filled in or corrected are virtually not explained at all. Increased explanation would be a good start, but for what this product costs, some automatically generated suggestions, each accompanied by an explanation is the minimum I would expect. Seriously, the software has access to every previous return that user has with turbotax, so why should I have to load a pdf of last year and manually narrow down a keyword search, looking for a number for a field that is missing this year, and all based on a very vague, poorly worded clue of what the heck information is required? Please get back to basics, and remember why people used turbotax in the first place.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax was simple and affordable Great way to file taxes without going into a tax office. It walked me through the way step by step.
Date published: 2021-02-20
Rated 4 out of 5 by from Better than hr block More helpful than HR Block. Fast simple. Good service.
Date published: 2021-02-20
Rated 4 out of 5 by from IT WAS OK DID NOT LIKE CREDIT DEAL BECAUSE IT IS HARD TO GET YOU TAXES DUE TO MAIL THEM OFF.
Date published: 2021-02-20
Rated 5 out of 5 by from Cleaning Easy as stated if all the paperwork goes through would recommend in that case
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is chill Very self explanatory. Was a breeze. Answered all my questions
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is AWESOME!! It was fast and easy! I got it all done in less than 6 Hours!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is great TurboTax really helped me get my taxs done right and on time
Date published: 2021-02-20
Rated 5 out of 5 by from Terrific turbo tax 2021 Turbo tax walks you through every option in a easy and quick way. They also alerted me when an error on my return appeared and assisted me with correcting it.
Date published: 2021-02-20
Rated 5 out of 5 by from Awsome Awsome application to file tax returns and it's fast and free!! I highy recommend!!!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 14016