TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbotax is very good, but needs some improvements An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by from Repeat Customer! I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo Tax is trying to hard to up sell The upselling of TurboTax Max and other enhancements are over the top. They need to stop and just be helpful in filing taxes. This is likely the last year I will be using Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Easy to use, and walks you through the entire process!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Use Turbo Tax each year and I love it! Great Tax program and easy to navigate.
Date published: 2022-04-18
Rated 1 out of 5 by from Was charges for two packages! I was charged for two TurboTax packages and now I'm unable to get a refund, I selected to pay $49 and I ended up paying $102.78, this is not right. I have used TurboTax for many years and this has never happened!
Date published: 2022-04-18
Rated 3 out of 5 by from I'm not happy with the software I purchased the software from Staples and the product code provided was already used. This is the second time this happened to me. I'm not happy at all.
Date published: 2022-04-18
Rated 5 out of 5 by from They are great Easy but very time consuming when you are trying to get all the info in.
Date published: 2022-04-18
Rated 1 out of 5 by from DISAPPOINTMENT IVE HAD NOTHING BUT TROUBLE WITH TURBO TAX THIS YEAR. FIRST, WORKED FOR OVER 9 HOURS WITH TURBOTAX AND AMAZON, BECAUSE THE PRODUCT I ORDERED WOULD NOT DOWNLOAD. THEN I DID MY TAXES, AND IT KEPT TAKING ME IN CIRCLES, REVIEWING STUFF ALREADY REVIEWED, AND THEN WHILE ATTEMPTING TO FILE BOTH FED AND STATE TAXES, WENT OK FOR FED, BUT STATE KEPT SAYING IT HAD TO SAVE FILE BEFORE FILING.. THIS HAPPENED MULTIPLE TIMES, SO I CHANGED TO FILING FED ONLY AT THIS TIME. LASTLY, TURBO IS CHARGING $25 FOR STATE, IT SAYS ONE STATE IS FREE......SAME THING HAPPENED LAST YEAR. SO I'M NOT A FAN AFTER USING FOR MANY YEARS.
Date published: 2022-04-18
Rated 4 out of 5 by from TURBO TAX EXPERIENCE I WOULD HAVE GIVEN A 5 STAR BUT COULDN' ACCESS LAST YEAR FILE DUE TO COMPUTER GLITCH. I WISH TURBO TAX WAS ALL ONLINE WITH SAVED INFO FROM PREVIOUS YEARS. TURBO TAX LIVE HELP IS AWESOME! THEY ANSWERED ALL MY QUESTIONS AND WERE VERY CLEAR WITH ADVICE TO MOVE FORWARD WITH MY PROBLEM.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1402
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is very good, but needs some improvements An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by from Repeat Customer! I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo Tax is trying to hard to up sell The upselling of TurboTax Max and other enhancements are over the top. They need to stop and just be helpful in filing taxes. This is likely the last year I will be using Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Easy to use, and walks you through the entire process!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Use Turbo Tax each year and I love it! Great Tax program and easy to navigate.
Date published: 2022-04-18
Rated 1 out of 5 by from Was charges for two packages! I was charged for two TurboTax packages and now I'm unable to get a refund, I selected to pay $49 and I ended up paying $102.78, this is not right. I have used TurboTax for many years and this has never happened!
Date published: 2022-04-18
Rated 3 out of 5 by from I'm not happy with the software I purchased the software from Staples and the product code provided was already used. This is the second time this happened to me. I'm not happy at all.
Date published: 2022-04-18
Rated 5 out of 5 by from They are great Easy but very time consuming when you are trying to get all the info in.
Date published: 2022-04-18
Rated 1 out of 5 by from DISAPPOINTMENT IVE HAD NOTHING BUT TROUBLE WITH TURBO TAX THIS YEAR. FIRST, WORKED FOR OVER 9 HOURS WITH TURBOTAX AND AMAZON, BECAUSE THE PRODUCT I ORDERED WOULD NOT DOWNLOAD. THEN I DID MY TAXES, AND IT KEPT TAKING ME IN CIRCLES, REVIEWING STUFF ALREADY REVIEWED, AND THEN WHILE ATTEMPTING TO FILE BOTH FED AND STATE TAXES, WENT OK FOR FED, BUT STATE KEPT SAYING IT HAD TO SAVE FILE BEFORE FILING.. THIS HAPPENED MULTIPLE TIMES, SO I CHANGED TO FILING FED ONLY AT THIS TIME. LASTLY, TURBO IS CHARGING $25 FOR STATE, IT SAYS ONE STATE IS FREE......SAME THING HAPPENED LAST YEAR. SO I'M NOT A FAN AFTER USING FOR MANY YEARS.
Date published: 2022-04-18
Rated 4 out of 5 by from TURBO TAX EXPERIENCE I WOULD HAVE GIVEN A 5 STAR BUT COULDN' ACCESS LAST YEAR FILE DUE TO COMPUTER GLITCH. I WISH TURBO TAX WAS ALL ONLINE WITH SAVED INFO FROM PREVIOUS YEARS. TURBO TAX LIVE HELP IS AWESOME! THEY ANSWERED ALL MY QUESTIONS AND WERE VERY CLEAR WITH ADVICE TO MOVE FORWARD WITH MY PROBLEM.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1402