TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbotax was great i was a little frustrated at first when i got removed from full service while waiting for one more form to show up. once the form showed up i requested full service again and flew through it. darlene was easy to work with and super fast.
Date published: 2022-02-23
Rated 5 out of 5 by from EASY TO USE STEP BY STEP INSTRUCTIONS WERE GOOD ENOUGH TO GET DONE
Date published: 2022-02-23
Rated 3 out of 5 by from Watch out for new new hidden fees! If you select the "recieve my refund via direct deposit" you will automatically be signing up for deluxe and they provide no option to go back and deselect the option if you've already given your credit card info and payed. They will not provide a refund either. Unless you want to spend $70 to get the refund directly into your account, select the "send paper check" option.
Date published: 2022-02-23
Rated 4 out of 5 by from cool it was easy for me to use and this was my first time
Date published: 2022-02-23
Rated 1 out of 5 by from 100% Guaranteed? You can't be serious The application keeps telling you 100% Guaranteed, but ended up not showing you some of the most important pages to fill out and my tax return was rejected not once but a number of times. The error page explaining what the error is does not even take you to a specific page where you should enter the missing data, you have to dig around to find out the boxes TurboxTax did not show you throughout the filling out process. You'd think after so many years of using TurboTax it would keep the instructions clear and straightforward, but these past 2 years have been nothing but a huge pain in the rear. At the end of the day, I had an agent call me and she was able to then provide a clear direction of what to click and what to fill out by doing a share screen (remote control), but mind you, not exactly all people have the time and energy or perhaps even the knowledge of going through all that hassle if only your instructions and pages were clear and straightforward, one-way through. Again, I'd like to emphasize, TurboTax will miss some pages for you to fill out and also get your tax return rejected more than once due to very unclear instructions on how to fix the error! Please consider seriously a major improvement or you will certainly start losing A LOT of customers, I personally had to pay $150 instead of getting the service for free since I started stock investments in recent years, but I would sure like to enjoy filing for free again.
Date published: 2022-02-23
Rated 4 out of 5 by from Simple and easy step by step process that helps you get the most returns
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is easy fast and helpful! Turbo Tax made doing my taxes so much easier and first timer online!!
Date published: 2022-02-23
Rated 5 out of 5 by from nice nice nice nice nice nice nice nice nice nice nice nice
Date published: 2022-02-23
Rated 3 out of 5 by from desktop version and online version I was doing the desktop version for years and tried to switch to the online version. However, they were totally two different products and cannot be interchanged! I wasted so many hours and cannot switch over. What a shame!
Date published: 2022-02-23
Rated 5 out of 5 by from Another year with TurboTax ! I was doing well following the instructions as directed until I received a message to revisit. I looked over the information but could not determine how to correct whatever was missing. I contacted an Expert for live assistance. Within a matter of minutes, I received a message then shared my question. After a short dialogue, I was making progress which allowed me to correct my error. Thanks TurboTax Live Expert!
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 13995
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax was great i was a little frustrated at first when i got removed from full service while waiting for one more form to show up. once the form showed up i requested full service again and flew through it. darlene was easy to work with and super fast.
Date published: 2022-02-23
Rated 5 out of 5 by from EASY TO USE STEP BY STEP INSTRUCTIONS WERE GOOD ENOUGH TO GET DONE
Date published: 2022-02-23
Rated 3 out of 5 by from Watch out for new new hidden fees! If you select the "recieve my refund via direct deposit" you will automatically be signing up for deluxe and they provide no option to go back and deselect the option if you've already given your credit card info and payed. They will not provide a refund either. Unless you want to spend $70 to get the refund directly into your account, select the "send paper check" option.
Date published: 2022-02-23
Rated 4 out of 5 by from cool it was easy for me to use and this was my first time
Date published: 2022-02-23
Rated 1 out of 5 by from 100% Guaranteed? You can't be serious The application keeps telling you 100% Guaranteed, but ended up not showing you some of the most important pages to fill out and my tax return was rejected not once but a number of times. The error page explaining what the error is does not even take you to a specific page where you should enter the missing data, you have to dig around to find out the boxes TurboxTax did not show you throughout the filling out process. You'd think after so many years of using TurboTax it would keep the instructions clear and straightforward, but these past 2 years have been nothing but a huge pain in the rear. At the end of the day, I had an agent call me and she was able to then provide a clear direction of what to click and what to fill out by doing a share screen (remote control), but mind you, not exactly all people have the time and energy or perhaps even the knowledge of going through all that hassle if only your instructions and pages were clear and straightforward, one-way through. Again, I'd like to emphasize, TurboTax will miss some pages for you to fill out and also get your tax return rejected more than once due to very unclear instructions on how to fix the error! Please consider seriously a major improvement or you will certainly start losing A LOT of customers, I personally had to pay $150 instead of getting the service for free since I started stock investments in recent years, but I would sure like to enjoy filing for free again.
Date published: 2022-02-23
Rated 4 out of 5 by from Simple and easy step by step process that helps you get the most returns
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is easy fast and helpful! Turbo Tax made doing my taxes so much easier and first timer online!!
Date published: 2022-02-23
Rated 5 out of 5 by from nice nice nice nice nice nice nice nice nice nice nice nice
Date published: 2022-02-23
Rated 3 out of 5 by from desktop version and online version I was doing the desktop version for years and tried to switch to the online version. However, they were totally two different products and cannot be interchanged! I wasted so many hours and cannot switch over. What a shame!
Date published: 2022-02-23
Rated 5 out of 5 by from Another year with TurboTax ! I was doing well following the instructions as directed until I received a message to revisit. I looked over the information but could not determine how to correct whatever was missing. I contacted an Expert for live assistance. Within a matter of minutes, I received a message then shared my question. After a short dialogue, I was making progress which allowed me to correct my error. Thanks TurboTax Live Expert!
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 13995