TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is definitely awesome! Very easy to enter the information and the assistance helped me get a refund instead of having to pay extra!
Date published: 2021-02-13
Rated 5 out of 5 by from turbotax is awesome easy to use and simple format. will use next year.
Date published: 2021-02-13
Rated 5 out of 5 by from Sweet action always smooth. easy to get it done. all general questions i may of had were easy to figure out with the tools you have in place.. THANKS
Date published: 2021-02-13
Rated 3 out of 5 by from Software great - Customer Service Not so much I had an issue with a form. I used the online help and signed up to have a call back from customer service 71 minutes later. When the call finally happened, I asked my question and the agent put me on hold for about 20 minutes, then came back to ask me the name of the form, I said 1099-b and i was put on hold again for 30 more minutes, and then I was hung up on.
Date published: 2021-02-13
Rated 4 out of 5 by from TURBO TAX eliminates Hassles Glad to do this online. Disappointed just a bit in that some of the entries I made came our incorrectly on the form and I had to redo a number of them. Perhaps it was an error on my entry of data.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is easy and simple I had a problem with my return and they helped me correct it.
Date published: 2021-02-13
Rated 1 out of 5 by from Many problems Throughout the process I had to restart once due to data issues, and restart state 3 times. When I finally came to submit, it wouldn't let me due to "not entitled to enroll". Turns out I had to delete and start state over, again. When I did this, the review now picked up 11 lines of wages and salary info. By this time I had already paid and couldn't restart my federal. Took many hours to fix it and finally was able to submit my return.
Date published: 2021-02-13
Rated 5 out of 5 by from TURBO TAX IS AMAZING EVERYTHING WAS EASY TO WORK AROUND WITH. happy for my refund.
Date published: 2021-02-13
Rated 5 out of 5 by from gREAT I had no problems filing Federal and State tax forms for free.
Date published: 2021-02-13
Rated 4 out of 5 by from Makes life so much easier. Mostly positive review. There were a couple of times where the on-web system did not respond, but I've no way of knowing if that's a broadband issue or something within Intuit's system. Overall rating A-
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13995
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is definitely awesome! Very easy to enter the information and the assistance helped me get a refund instead of having to pay extra!
Date published: 2021-02-13
Rated 5 out of 5 by from turbotax is awesome easy to use and simple format. will use next year.
Date published: 2021-02-13
Rated 5 out of 5 by from Sweet action always smooth. easy to get it done. all general questions i may of had were easy to figure out with the tools you have in place.. THANKS
Date published: 2021-02-13
Rated 3 out of 5 by from Software great - Customer Service Not so much I had an issue with a form. I used the online help and signed up to have a call back from customer service 71 minutes later. When the call finally happened, I asked my question and the agent put me on hold for about 20 minutes, then came back to ask me the name of the form, I said 1099-b and i was put on hold again for 30 more minutes, and then I was hung up on.
Date published: 2021-02-13
Rated 4 out of 5 by from TURBO TAX eliminates Hassles Glad to do this online. Disappointed just a bit in that some of the entries I made came our incorrectly on the form and I had to redo a number of them. Perhaps it was an error on my entry of data.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is easy and simple I had a problem with my return and they helped me correct it.
Date published: 2021-02-13
Rated 1 out of 5 by from Many problems Throughout the process I had to restart once due to data issues, and restart state 3 times. When I finally came to submit, it wouldn't let me due to "not entitled to enroll". Turns out I had to delete and start state over, again. When I did this, the review now picked up 11 lines of wages and salary info. By this time I had already paid and couldn't restart my federal. Took many hours to fix it and finally was able to submit my return.
Date published: 2021-02-13
Rated 5 out of 5 by from TURBO TAX IS AMAZING EVERYTHING WAS EASY TO WORK AROUND WITH. happy for my refund.
Date published: 2021-02-13
Rated 5 out of 5 by from gREAT I had no problems filing Federal and State tax forms for free.
Date published: 2021-02-13
Rated 4 out of 5 by from Makes life so much easier. Mostly positive review. There were a couple of times where the on-web system did not respond, but I've no way of knowing if that's a broadband issue or something within Intuit's system. Overall rating A-
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13995