TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Poor experience We have been TurboTax customers since 2013. This is the first year where we have had a very frustrating experience. Our Federal return was rejected due to the AGI being incorrectly imported from TurboTax. Our VA and WV returns were subsequently rejected as well. After doing research on our own, we found and corrected the problem. After re-filing, our state returns were rejected once again. WV was due to an update that was not applied and VA was due to a software error. We have just resubmitted both state returns, fingers crossed they are accepted. We've been happy with our experience in the past, but this year will make us reconsider using TurboTax next year. I will be contacting TurboTax to request a refund of our $170.
Date published: 2021-02-19
Rated 1 out of 5 by from AWFUL EXPERIENCE! TERRIBLE PHONE SERVICE. EXTREMELY FRUSTRATING!!! AND ONLINE NOT MUCH BETTER! THERE ARE NO OPTIONS FOR WHAT I NEED.
Date published: 2021-02-19
Rated 5 out of 5 by from Super fast, easy and worked great! Excellent job guys! I really appreciate it! Keep up the good work!
Date published: 2021-02-19
Rated 5 out of 5 by from Simple & Easy To Use It's well designed and gets you through it quickly.
Date published: 2021-02-19
Rated 4 out of 5 by from Not too Shabby I did have to speak with a live chat representative who appeared slightly rude. However, you can easily find most answers in the search bar. Super Helpful! Easiest process I've ever experienced filing taxes. I love TurboTax! :) RECOMMENDED HIGHLY TO ANYONE!
Date published: 2021-02-19
Rated 5 out of 5 by from Phenomenal as always All you need is a little patience, TurboTax will walk you through the process.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing I will use this every year. So easy to use and will go over and explain every part of taxes to get you the best refund.
Date published: 2021-02-19
Rated 5 out of 5 by from easy navigation website is easy to navigate and has helpful resources
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax - The Only way to File I have been using Turbo Tax for over 20 years and I've always been able to count on getting it done with an easy to use format and flow of the software.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax excellent, prefer manual input of 1099. TurboTax does a very productive job of moving through the forms, providing good explanations of terms. I do not like sharing my bank passwords. I wish that the 1099 forms defined the type of payment or deduction better.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 13987
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Poor experience We have been TurboTax customers since 2013. This is the first year where we have had a very frustrating experience. Our Federal return was rejected due to the AGI being incorrectly imported from TurboTax. Our VA and WV returns were subsequently rejected as well. After doing research on our own, we found and corrected the problem. After re-filing, our state returns were rejected once again. WV was due to an update that was not applied and VA was due to a software error. We have just resubmitted both state returns, fingers crossed they are accepted. We've been happy with our experience in the past, but this year will make us reconsider using TurboTax next year. I will be contacting TurboTax to request a refund of our $170.
Date published: 2021-02-19
Rated 1 out of 5 by from AWFUL EXPERIENCE! TERRIBLE PHONE SERVICE. EXTREMELY FRUSTRATING!!! AND ONLINE NOT MUCH BETTER! THERE ARE NO OPTIONS FOR WHAT I NEED.
Date published: 2021-02-19
Rated 5 out of 5 by from Super fast, easy and worked great! Excellent job guys! I really appreciate it! Keep up the good work!
Date published: 2021-02-19
Rated 5 out of 5 by from Simple & Easy To Use It's well designed and gets you through it quickly.
Date published: 2021-02-19
Rated 4 out of 5 by from Not too Shabby I did have to speak with a live chat representative who appeared slightly rude. However, you can easily find most answers in the search bar. Super Helpful! Easiest process I've ever experienced filing taxes. I love TurboTax! :) RECOMMENDED HIGHLY TO ANYONE!
Date published: 2021-02-19
Rated 5 out of 5 by from Phenomenal as always All you need is a little patience, TurboTax will walk you through the process.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing I will use this every year. So easy to use and will go over and explain every part of taxes to get you the best refund.
Date published: 2021-02-19
Rated 5 out of 5 by from easy navigation website is easy to navigate and has helpful resources
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax - The Only way to File I have been using Turbo Tax for over 20 years and I've always been able to count on getting it done with an easy to use format and flow of the software.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax excellent, prefer manual input of 1099. TurboTax does a very productive job of moving through the forms, providing good explanations of terms. I do not like sharing my bank passwords. I wish that the 1099 forms defined the type of payment or deduction better.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 13987