TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Software horrible and confusing, people are nice The last three years i have attempted to your companion app to track miles, i consider it part of the package, every year it misses at least half of my trips. It works out typically because i have google timeline, but i really want more detailed info. I have done everything i can think of and find on the internet to keep the app open and tracking and somehow it still fails to do so. Another thing i have found extremely annoying is if i go change one thing near the beginning the software walks me through every single things i have already filled out. I also do not understand why i can't see everything i have filled out, in one place as I go along. I really hate using you guys but at this point i'm stuck in the eco system so i might as well give it one more year.
Date published: 2021-02-19
Rated 5 out of 5 by from Headache-less Tax Program Turbo Tax program was easiest and I have trusted it for the past 5 years.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing It's was very nice I like it very helpful an easy.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is great! Very easy to understand and complete. All the instructions are very helpful.
Date published: 2021-02-19
Rated 2 out of 5 by from rejection Even using your experts I have had a lot IRS rejections this year. I have no idea what is the status of my 2019 tax returns.
Date published: 2021-02-19
Rated 5 out of 5 by from First time using Basic product Had previously used Deluxe product. Retired with a simpler requirement, used the online Basic. Easy to use, quick, no trip to store.
Date published: 2021-02-19
Rated 5 out of 5 by from Michael was great Was very simple and easy. Michael was very helpful and patient as I had to find my documents.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is customer oriented They are customer oriented which makes easier to fill the tax form.
Date published: 2021-02-19
Rated 1 out of 5 by from Turbo Tax Deluxe 2020 is not compatible with MAC Spent hours on end with Turbo Tax phone calls and finally got two EXPERIENCED SUPERVISORS who got me through the dilemma of your incompatible program that does not work as advertised with MAC. This year was a total DISASTER. (I have previously use TurboTax since 2013 and it used to work easily, NOT in 2020) This year I cannot recommend TurboTax for anybody who has a MAC with the current OS: BIG SUR.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome!!! I always use Turbo Tax. It is very quick and easy.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 13979
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Software horrible and confusing, people are nice The last three years i have attempted to your companion app to track miles, i consider it part of the package, every year it misses at least half of my trips. It works out typically because i have google timeline, but i really want more detailed info. I have done everything i can think of and find on the internet to keep the app open and tracking and somehow it still fails to do so. Another thing i have found extremely annoying is if i go change one thing near the beginning the software walks me through every single things i have already filled out. I also do not understand why i can't see everything i have filled out, in one place as I go along. I really hate using you guys but at this point i'm stuck in the eco system so i might as well give it one more year.
Date published: 2021-02-19
Rated 5 out of 5 by from Headache-less Tax Program Turbo Tax program was easiest and I have trusted it for the past 5 years.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing It's was very nice I like it very helpful an easy.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is great! Very easy to understand and complete. All the instructions are very helpful.
Date published: 2021-02-19
Rated 2 out of 5 by from rejection Even using your experts I have had a lot IRS rejections this year. I have no idea what is the status of my 2019 tax returns.
Date published: 2021-02-19
Rated 5 out of 5 by from First time using Basic product Had previously used Deluxe product. Retired with a simpler requirement, used the online Basic. Easy to use, quick, no trip to store.
Date published: 2021-02-19
Rated 5 out of 5 by from Michael was great Was very simple and easy. Michael was very helpful and patient as I had to find my documents.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is customer oriented They are customer oriented which makes easier to fill the tax form.
Date published: 2021-02-19
Rated 1 out of 5 by from Turbo Tax Deluxe 2020 is not compatible with MAC Spent hours on end with Turbo Tax phone calls and finally got two EXPERIENCED SUPERVISORS who got me through the dilemma of your incompatible program that does not work as advertised with MAC. This year was a total DISASTER. (I have previously use TurboTax since 2013 and it used to work easily, NOT in 2020) This year I cannot recommend TurboTax for anybody who has a MAC with the current OS: BIG SUR.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome!!! I always use Turbo Tax. It is very quick and easy.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 13979