TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Good thx No didnt talk with anyone but tried a few times for an hr so I called a friend
Date published: 2022-03-05
Rated 5 out of 5 by from Great way to File I love their customer services, they are the best, the ladies that help me went all out of their way to and that shows a lot about how much they love what they do. Thanks Turbo and the ladies that help me in customer services.
Date published: 2022-03-05
Rated 5 out of 5 by from Convenient and easy Been using TurboTax for years. I recommend. It is convenient, comprehensive and relatively easy to use.
Date published: 2022-03-05
Rated 5 out of 5 by from For all of us who dread doing taxes I am not the most savvy financial expert, so having TurboTax to hold my hand through the process is really valuable. Worth every penny I pay for it.
Date published: 2022-03-05
Rated 1 out of 5 by from Turbo Tax this The software this year has so many glitches and errors. I was on the phone with a rep for over 4 hours and my return was still rejected. The passcode to access turbo tax didn't work. What a waste of time.
Date published: 2022-03-05
Rated 5 out of 5 by from TURBO TAX IS VERY ORGANIZED AND A GREAT TOOL. I HAVE DONE MY TAXES USING TURBO TAX FOR SEVERAL YEARS AND ALWAYS BEEN SATISFIED
Date published: 2022-03-05
Rated 5 out of 5 by from Had good experience Curtis was helpful and diligent. He answered all questions and worked promptly to get the job done
Date published: 2022-03-05
Rated 2 out of 5 by from Delay in ability to file w/ no explanation I was unable to complete filling in various forms. It took me hours online and on the phone to find out that the forms were not yet available. When I found the website that listed the availability the date kept getting extended every week for 5 weeks in a row. When it said it was available I was able to complete the form, but able to e-file. Another hour on the phone told me to wait another 24 hours. The process was very painful and very time consuming. It could have been much quicker and easier if TurboTax explained it better in error messages and managed my expectations.
Date published: 2022-03-05
Rated 2 out of 5 by from It was easy Well I thought I was only paying $49 until I got to the end and it’s $147.00 I didn’t like that at all I feel I was misled…..☹️
Date published: 2022-03-05
Rated 4 out of 5 by from Turbo tax is a great product Really like the ease of use, but for a simple college student return with total income less than $10k , it is much too expensive. /Did not need to use ANY assistance , live or otherwise
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 13976
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good thx No didnt talk with anyone but tried a few times for an hr so I called a friend
Date published: 2022-03-05
Rated 5 out of 5 by from Great way to File I love their customer services, they are the best, the ladies that help me went all out of their way to and that shows a lot about how much they love what they do. Thanks Turbo and the ladies that help me in customer services.
Date published: 2022-03-05
Rated 5 out of 5 by from Convenient and easy Been using TurboTax for years. I recommend. It is convenient, comprehensive and relatively easy to use.
Date published: 2022-03-05
Rated 5 out of 5 by from For all of us who dread doing taxes I am not the most savvy financial expert, so having TurboTax to hold my hand through the process is really valuable. Worth every penny I pay for it.
Date published: 2022-03-05
Rated 1 out of 5 by from Turbo Tax this The software this year has so many glitches and errors. I was on the phone with a rep for over 4 hours and my return was still rejected. The passcode to access turbo tax didn't work. What a waste of time.
Date published: 2022-03-05
Rated 5 out of 5 by from TURBO TAX IS VERY ORGANIZED AND A GREAT TOOL. I HAVE DONE MY TAXES USING TURBO TAX FOR SEVERAL YEARS AND ALWAYS BEEN SATISFIED
Date published: 2022-03-05
Rated 5 out of 5 by from Had good experience Curtis was helpful and diligent. He answered all questions and worked promptly to get the job done
Date published: 2022-03-05
Rated 2 out of 5 by from Delay in ability to file w/ no explanation I was unable to complete filling in various forms. It took me hours online and on the phone to find out that the forms were not yet available. When I found the website that listed the availability the date kept getting extended every week for 5 weeks in a row. When it said it was available I was able to complete the form, but able to e-file. Another hour on the phone told me to wait another 24 hours. The process was very painful and very time consuming. It could have been much quicker and easier if TurboTax explained it better in error messages and managed my expectations.
Date published: 2022-03-05
Rated 2 out of 5 by from It was easy Well I thought I was only paying $49 until I got to the end and it’s $147.00 I didn’t like that at all I feel I was misled…..☹️
Date published: 2022-03-05
Rated 4 out of 5 by from Turbo tax is a great product Really like the ease of use, but for a simple college student return with total income less than $10k , it is much too expensive. /Did not need to use ANY assistance , live or otherwise
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 13976