TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very Helpfull Did everything myself very easy step by step process
Date published: 2021-02-20
Rated 5 out of 5 by from EASY SIMPLY ACCURATE AND SAFE Many amazing things to say about Turbo it is simple easy safe to use. It works nearly effortlessly!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great I've been using Turbotax more than 15 years now it is the greatest software I've every used
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use It was a breeze working through my taxes this year!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax was Great They helped me with my review and fix the problems I had.
Date published: 2021-02-20
Rated 5 out of 5 by from Great....Step by Step Great way to file.. simple and easy step by step walk through
Date published: 2021-02-20
Rated 5 out of 5 by from Very User Friendly This program is very user friendly and walks you through the process step-by-step. I feel very confident that my return is complete.
Date published: 2021-02-20
Rated 1 out of 5 by from Turbo Tax's Terrible Customer Service Terrible experience. Called for help and the service women that answered kept me on hold for 15 minutes then when I was describing my problem she hung up and never called me back. Turbo Tax has been difficult to navigate, but the most frustrating part about this experience was certainly the poor customer service. This is the first time I used turbo taxes, let alone file it myself, and I was met with the most unprepared employees that made this experience very frustrating and am not likely to use turbo tax again.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo Tax I have used Turbo Tax for many years. I am now rethinking that I may go to a different product because, as I started doing my taxes, it indicated that you could file one state tax return free. However, when I went to e-file my federal and state, it was going to charge me a $20 filing fee and a $40 processing fee for my state return. Needless to say, I did not file my state return through Turbo Tax. I feel that this is very misleading and unethical as it clearly said that one state return could be filed for free. Now I have to redo my entire state return and I am not happy about that.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great software Turbo TAX is excellent software. They make filing taxes easy.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13973
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpfull Did everything myself very easy step by step process
Date published: 2021-02-20
Rated 5 out of 5 by from EASY SIMPLY ACCURATE AND SAFE Many amazing things to say about Turbo it is simple easy safe to use. It works nearly effortlessly!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great I've been using Turbotax more than 15 years now it is the greatest software I've every used
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use It was a breeze working through my taxes this year!
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax was Great They helped me with my review and fix the problems I had.
Date published: 2021-02-20
Rated 5 out of 5 by from Great....Step by Step Great way to file.. simple and easy step by step walk through
Date published: 2021-02-20
Rated 5 out of 5 by from Very User Friendly This program is very user friendly and walks you through the process step-by-step. I feel very confident that my return is complete.
Date published: 2021-02-20
Rated 1 out of 5 by from Turbo Tax's Terrible Customer Service Terrible experience. Called for help and the service women that answered kept me on hold for 15 minutes then when I was describing my problem she hung up and never called me back. Turbo Tax has been difficult to navigate, but the most frustrating part about this experience was certainly the poor customer service. This is the first time I used turbo taxes, let alone file it myself, and I was met with the most unprepared employees that made this experience very frustrating and am not likely to use turbo tax again.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo Tax I have used Turbo Tax for many years. I am now rethinking that I may go to a different product because, as I started doing my taxes, it indicated that you could file one state tax return free. However, when I went to e-file my federal and state, it was going to charge me a $20 filing fee and a $40 processing fee for my state return. Needless to say, I did not file my state return through Turbo Tax. I feel that this is very misleading and unethical as it clearly said that one state return could be filed for free. Now I have to redo my entire state return and I am not happy about that.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great software Turbo TAX is excellent software. They make filing taxes easy.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13973