TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281650 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Need hwlp - not friendly to your help questions When I tired to obtain information of foreign tax credits, I could get absolutely no common sense information and finally gave up. When I went to the page to print a copy of my retirn, I hit print. The I went to preview and could never get the coy of my return printed. Why do you hve "Print" if you dont't want us to print it?????
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Is Great! I had a little problem with my TurboTax file on my computer. A tech rep named Rachel helped me and stayed with me until the problem was resolved. She wen above and beyond! I had received notification that my state return was rejected and when I went into the file, it had disappeared. Of course, I panicked. She resolved the problem but it had appeared that I was going to have to pay for the eFiling of my state return again if though Rachel had entered an order showing $0. I called back and was connected to a tech rep named Margie. She helped me and I was able to re eFile with no charge. Both of these agents were great! Because of them, I will stick with TurboTax!
Date published: 2021-02-20
Rated 5 out of 5 by from great no problems with turbo tax WILL USE IT NEXT YEAR IF ALL IS WELL
Date published: 2021-02-20
Rated 5 out of 5 by from Very Patient I had called because my refund dropped drastically. I called and talked to two associates that were very kind and patient.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax works great for retired income I have been using Turbo Tax to file for my parents for the last 6 years. It is very straight forward and simple. This year it was $0.00 since they do not need any extra bells and whistles. That was a wonderful surprise. Thank you Turbo Tax.
Date published: 2021-02-20
Rated 5 out of 5 by from Kristen was AMAZING! I called on 2/15/21 the agent wouldn’t stay till I filed, she was very short. Latesha was great too but after I first exiled my return was rejecting till 2/20/21...Kristen w/patience & help showed me how to correct the error. I’d recommend y’all any day of the year!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax Rocks! Love the accuracy and easy way to file, the best! I wouldn’t use any other tool :)
Date published: 2021-02-20
Rated 5 out of 5 by from I love Turbo Tax!!! I have been using Turbo Tax for 6 years now and love that I can retrieve my in formation whenever I need it. It is safe and secure and I get my refund in record time. I never question my refund status and they update me all the way through the process.
Date published: 2021-02-20
Rated 3 out of 5 by from NOT Free Marketed as free, if you have any investment income it costs $70. Additional $50 fee for "saving you time" for auto-filling the state tax section which I never opted in to. Then if you want to pay for it from your refund there is an additional $40 "processing fee". Wouldn't use again.
Date published: 2021-02-20
Rated 5 out of 5 by from Fast and Easy I have been TurboTax for years. It lets you choose how you want to do your return. It askes all the right questions. Very easy to use.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13956
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Need hwlp - not friendly to your help questions When I tired to obtain information of foreign tax credits, I could get absolutely no common sense information and finally gave up. When I went to the page to print a copy of my retirn, I hit print. The I went to preview and could never get the coy of my return printed. Why do you hve "Print" if you dont't want us to print it?????
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Is Great! I had a little problem with my TurboTax file on my computer. A tech rep named Rachel helped me and stayed with me until the problem was resolved. She wen above and beyond! I had received notification that my state return was rejected and when I went into the file, it had disappeared. Of course, I panicked. She resolved the problem but it had appeared that I was going to have to pay for the eFiling of my state return again if though Rachel had entered an order showing $0. I called back and was connected to a tech rep named Margie. She helped me and I was able to re eFile with no charge. Both of these agents were great! Because of them, I will stick with TurboTax!
Date published: 2021-02-20
Rated 5 out of 5 by from great no problems with turbo tax WILL USE IT NEXT YEAR IF ALL IS WELL
Date published: 2021-02-20
Rated 5 out of 5 by from Very Patient I had called because my refund dropped drastically. I called and talked to two associates that were very kind and patient.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax works great for retired income I have been using Turbo Tax to file for my parents for the last 6 years. It is very straight forward and simple. This year it was $0.00 since they do not need any extra bells and whistles. That was a wonderful surprise. Thank you Turbo Tax.
Date published: 2021-02-20
Rated 5 out of 5 by from Kristen was AMAZING! I called on 2/15/21 the agent wouldn’t stay till I filed, she was very short. Latesha was great too but after I first exiled my return was rejecting till 2/20/21...Kristen w/patience & help showed me how to correct the error. I’d recommend y’all any day of the year!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax Rocks! Love the accuracy and easy way to file, the best! I wouldn’t use any other tool :)
Date published: 2021-02-20
Rated 5 out of 5 by from I love Turbo Tax!!! I have been using Turbo Tax for 6 years now and love that I can retrieve my in formation whenever I need it. It is safe and secure and I get my refund in record time. I never question my refund status and they update me all the way through the process.
Date published: 2021-02-20
Rated 3 out of 5 by from NOT Free Marketed as free, if you have any investment income it costs $70. Additional $50 fee for "saving you time" for auto-filling the state tax section which I never opted in to. Then if you want to pay for it from your refund there is an additional $40 "processing fee". Wouldn't use again.
Date published: 2021-02-20
Rated 5 out of 5 by from Fast and Easy I have been TurboTax for years. It lets you choose how you want to do your return. It askes all the right questions. Very easy to use.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13956