TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Getting better Federal file easy but state file a pain. Also payment always a pain with overcharging and double charging
Date published: 2022-02-26
Rated 4 out of 5 by from TurboTax is good. Overall TurboTax is good. However, if you filing 2 states where you live in 1 state and work in another, the filing gets complicated and I have had to work with a live assistant. I need to do this because on review screen it's asking me for details on input that has been filled by TurboTax based on my W2, which was uploaded. This tells me the software is not as accurate for multi-state filing. I have used TurbTax for the last 4 years and this has always been the case. TurboTax should be more up front about this case as it seems like you can not fill in this scenario unless you have a good understanding of taxes and defeats the purpose of TurboTax since I always have to pay extra for the live assistance.
Date published: 2022-02-26
Rated 5 out of 5 by from no headaches very easy to use and do your own taxes, great knowledge on tax laws.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is easy to use I've used this service for many years and each year have found it convenient and easy to use. They guide you through every step and double check your work at the end. Now I own rental property and TurboTax has easily helped me through that tax preperation as well.
Date published: 2022-02-26
Rated 1 out of 5 by from difficult to use Two problems: one with ACA form and the other rejection of my 2020 AGI (which is correct) They say you get all this help if you choose plus. However, I found little help with my problems.
Date published: 2022-02-26
Rated 5 out of 5 by from Thanks For Making It EZ I love Turbo Tax for making tax season EZ BREEZY!!!!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax really helped Works in a very systematic manner helping directing you to the next step
Date published: 2022-02-26
Rated 5 out of 5 by from Product has progressive improved every year. Your product has really improved annual for the 8 years I've been using it. This year I needed assistance on an investment/ retirement entry, so I clicked the help button. Joe called me and assisted me so very much on completing my returns. Great product and wonderful help when you need it. Joe's the man!!!
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Fantastic It makes filing taxes so easy for the average tax-doer. One less thing to worry about is a great offering.
Date published: 2022-02-26
Rated 4 out of 5 by from It's cool even for me!! I've filed my own taxes for the last 3years using Turbo Tax. It feels great not the give away money no longer. They take the fear out of filing your taxes. Turbo walks along with you the entire process. It explains every entry that is required. I also love the cyber protection that I choose to purchase.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 13954
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Getting better Federal file easy but state file a pain. Also payment always a pain with overcharging and double charging
Date published: 2022-02-26
Rated 4 out of 5 by from TurboTax is good. Overall TurboTax is good. However, if you filing 2 states where you live in 1 state and work in another, the filing gets complicated and I have had to work with a live assistant. I need to do this because on review screen it's asking me for details on input that has been filled by TurboTax based on my W2, which was uploaded. This tells me the software is not as accurate for multi-state filing. I have used TurbTax for the last 4 years and this has always been the case. TurboTax should be more up front about this case as it seems like you can not fill in this scenario unless you have a good understanding of taxes and defeats the purpose of TurboTax since I always have to pay extra for the live assistance.
Date published: 2022-02-26
Rated 5 out of 5 by from no headaches very easy to use and do your own taxes, great knowledge on tax laws.
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is easy to use I've used this service for many years and each year have found it convenient and easy to use. They guide you through every step and double check your work at the end. Now I own rental property and TurboTax has easily helped me through that tax preperation as well.
Date published: 2022-02-26
Rated 1 out of 5 by from difficult to use Two problems: one with ACA form and the other rejection of my 2020 AGI (which is correct) They say you get all this help if you choose plus. However, I found little help with my problems.
Date published: 2022-02-26
Rated 5 out of 5 by from Thanks For Making It EZ I love Turbo Tax for making tax season EZ BREEZY!!!!
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax really helped Works in a very systematic manner helping directing you to the next step
Date published: 2022-02-26
Rated 5 out of 5 by from Product has progressive improved every year. Your product has really improved annual for the 8 years I've been using it. This year I needed assistance on an investment/ retirement entry, so I clicked the help button. Joe called me and assisted me so very much on completing my returns. Great product and wonderful help when you need it. Joe's the man!!!
Date published: 2022-02-26
Rated 5 out of 5 by from TurboTax is Fantastic It makes filing taxes so easy for the average tax-doer. One less thing to worry about is a great offering.
Date published: 2022-02-26
Rated 4 out of 5 by from It's cool even for me!! I've filed my own taxes for the last 3years using Turbo Tax. It feels great not the give away money no longer. They take the fear out of filing your taxes. Turbo walks along with you the entire process. It explains every entry that is required. I also love the cyber protection that I choose to purchase.
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 13954