TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Do not reccomend Made me pay because I had a Student loan but said it was free
Date published: 2021-02-13
Rated 5 out of 5 by from Super and easy to use and navigate I've used Turbo Tax since 1994 and absolutely fine it so easy to use and navigate.
Date published: 2021-02-13
Rated 4 out of 5 by from Mostly easy to use I've been using Turbo Tax for years. This was the first year where it got a little confusing, but the tax experts were able to help me figure out what I needed to do.
Date published: 2021-02-13
Rated 5 out of 5 by from Winner winner chicken dinner! Easy, convenient, thorough. Have used it for almost a decade!
Date published: 2021-02-13
Rated 5 out of 5 by from Very simple to use. Easy and thorough.Finding last year's files did not work, but OK for this year.
Date published: 2021-02-13
Rated 5 out of 5 by from Easy to work with Experts are great. I will use Turbo Tax every year
Date published: 2021-02-13
Rated 4 out of 5 by from Turbo Tax is Awesome I spoke with Pamela and she helped me to resolve my tax issues regarding our PIN for the IRS
Date published: 2021-02-13
Rated 4 out of 5 by from I hope for better this year Last year (filing for 2019) I wasn't presented the form for my health insurance information (where info from 1095-A goes) and it resulted in a letter from the IRS and an amended tax form. I did call TurboTax and the rep helped me find the form that was missed, but I still feel "thrown under the bus." I guess I don't expect them to build a monument in my honor, but I do rely on TurboTax walking me through everything the IRS wants/needs correctly. I returned to TurboTax this year for two reasons; first, my pay is handled by Intuit (so it just imports my W-2), and second, I hoped it'd help me fix any aftershock caused by last year’s mishap. As a side note, TurboTax indicated I owed my state more after the amendment, which I can't figure out why based on the information on my forms (the before and after figures are the same, but if I do still owe more, the last shoe has yet to drop... and I don't think I'll like it when it does). Other than that, I have had used TurboTax since 2014 and have always had favorable results. I will use it next year if I successfully manage to avoid unwanted correspondence with the IRS this time around.
Date published: 2021-02-13
Rated 5 out of 5 by from Makes you confident you got it right I love how easy Turbo Tax is to use. You can double check things, and save things if you need to gather more information. When you are ready to file, you know things are correct and double checked.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax Customer Support is Awesome Lisa spent 67 minutes on the phone with me this afternoon and was able to solve the problem I was having e-filing my State Income Tax. Thank you so much :)
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13953
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Do not reccomend Made me pay because I had a Student loan but said it was free
Date published: 2021-02-13
Rated 5 out of 5 by from Super and easy to use and navigate I've used Turbo Tax since 1994 and absolutely fine it so easy to use and navigate.
Date published: 2021-02-13
Rated 4 out of 5 by from Mostly easy to use I've been using Turbo Tax for years. This was the first year where it got a little confusing, but the tax experts were able to help me figure out what I needed to do.
Date published: 2021-02-13
Rated 5 out of 5 by from Winner winner chicken dinner! Easy, convenient, thorough. Have used it for almost a decade!
Date published: 2021-02-13
Rated 5 out of 5 by from Very simple to use. Easy and thorough.Finding last year's files did not work, but OK for this year.
Date published: 2021-02-13
Rated 5 out of 5 by from Easy to work with Experts are great. I will use Turbo Tax every year
Date published: 2021-02-13
Rated 4 out of 5 by from Turbo Tax is Awesome I spoke with Pamela and she helped me to resolve my tax issues regarding our PIN for the IRS
Date published: 2021-02-13
Rated 4 out of 5 by from I hope for better this year Last year (filing for 2019) I wasn't presented the form for my health insurance information (where info from 1095-A goes) and it resulted in a letter from the IRS and an amended tax form. I did call TurboTax and the rep helped me find the form that was missed, but I still feel "thrown under the bus." I guess I don't expect them to build a monument in my honor, but I do rely on TurboTax walking me through everything the IRS wants/needs correctly. I returned to TurboTax this year for two reasons; first, my pay is handled by Intuit (so it just imports my W-2), and second, I hoped it'd help me fix any aftershock caused by last year’s mishap. As a side note, TurboTax indicated I owed my state more after the amendment, which I can't figure out why based on the information on my forms (the before and after figures are the same, but if I do still owe more, the last shoe has yet to drop... and I don't think I'll like it when it does). Other than that, I have had used TurboTax since 2014 and have always had favorable results. I will use it next year if I successfully manage to avoid unwanted correspondence with the IRS this time around.
Date published: 2021-02-13
Rated 5 out of 5 by from Makes you confident you got it right I love how easy Turbo Tax is to use. You can double check things, and save things if you need to gather more information. When you are ready to file, you know things are correct and double checked.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax Customer Support is Awesome Lisa spent 67 minutes on the phone with me this afternoon and was able to solve the problem I was having e-filing my State Income Tax. Thank you so much :)
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13953