TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Easy to follow I have been using TurboTax for the last 10+ years, and the site has easy to follow steps. Unfortunately, your File for Free is kind of deceiving, which the people I have referred your site to have complained about the price. Which I have notice keeps getting HIGHER every year. For those with less incomes and needing a Free File, your site is not welcoming.
Date published: 2022-04-15
Rated 5 out of 5 by from Helpful, User Friendly Live support from TurboTax saved my bacon. Super helpful and kind.
Date published: 2022-04-15
Rated 5 out of 5 by from EASY and worth the money! Worth the money. Very easy to follow along and took away the stress of a very complicated return this year!
Date published: 2022-04-15
Rated 1 out of 5 by from Took hours and hours It was extremely frustrating and time consuming! I won’t use it again!
Date published: 2022-04-15
Rated 2 out of 5 by from Last year filing with TurboTax I've been filing for 6 years. Last year, I received a letter from the IRS with an error so I had to pay a penalty. This year, I started off with the "live" agent but it was a Bot and provided no assistance at all. In order to go to the cheaper version, I had to completely re-do my taxes. I am not confident that my taxes are correct.
Date published: 2022-04-15
Rated 3 out of 5 by from Okay Makes filling in forms fairly easy. Can make mistakes. Have been penalized $27 two years in a row. Weird that it was the same amount both years with this service doing the filing. Overpriced for self employed!
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax Review When using the Turbo Tax link from Fidelity I would like the option to pay up front with the discount so that I can look at my full return earlier in the process to compare to last years return. I found it confusing going through the medical deductions. I'd rather see all the deductions in a menu up front instead of going through them piecemeal by screen. I have found that I prefer using your software based product over the web based product.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is very difficult I couldn't print and review anything until I paid to file them. In the past I could at least view all of the documents prior to paying. Also, while trying to efile it said I didn't file with TurboTax last year which I did. It even filled in my AGI amount. Some of the explanations contradicted themselves making it confusing.
Date published: 2022-04-15
Rated 1 out of 5 by from Fiasco this Year! Had issues in January purchasing additional state returns. After hours on phone, finally resolved. Now when I go to e-file, Turbotax is unable to accept payment for e-file fee. Again, spent hours on the phone with support. Ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by from Very good program. Easy to use. Directions easy to follow, explanations good.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1394
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to follow I have been using TurboTax for the last 10+ years, and the site has easy to follow steps. Unfortunately, your File for Free is kind of deceiving, which the people I have referred your site to have complained about the price. Which I have notice keeps getting HIGHER every year. For those with less incomes and needing a Free File, your site is not welcoming.
Date published: 2022-04-15
Rated 5 out of 5 by from Helpful, User Friendly Live support from TurboTax saved my bacon. Super helpful and kind.
Date published: 2022-04-15
Rated 5 out of 5 by from EASY and worth the money! Worth the money. Very easy to follow along and took away the stress of a very complicated return this year!
Date published: 2022-04-15
Rated 1 out of 5 by from Took hours and hours It was extremely frustrating and time consuming! I won’t use it again!
Date published: 2022-04-15
Rated 2 out of 5 by from Last year filing with TurboTax I've been filing for 6 years. Last year, I received a letter from the IRS with an error so I had to pay a penalty. This year, I started off with the "live" agent but it was a Bot and provided no assistance at all. In order to go to the cheaper version, I had to completely re-do my taxes. I am not confident that my taxes are correct.
Date published: 2022-04-15
Rated 3 out of 5 by from Okay Makes filling in forms fairly easy. Can make mistakes. Have been penalized $27 two years in a row. Weird that it was the same amount both years with this service doing the filing. Overpriced for self employed!
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax Review When using the Turbo Tax link from Fidelity I would like the option to pay up front with the discount so that I can look at my full return earlier in the process to compare to last years return. I found it confusing going through the medical deductions. I'd rather see all the deductions in a menu up front instead of going through them piecemeal by screen. I have found that I prefer using your software based product over the web based product.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is very difficult I couldn't print and review anything until I paid to file them. In the past I could at least view all of the documents prior to paying. Also, while trying to efile it said I didn't file with TurboTax last year which I did. It even filled in my AGI amount. Some of the explanations contradicted themselves making it confusing.
Date published: 2022-04-15
Rated 1 out of 5 by from Fiasco this Year! Had issues in January purchasing additional state returns. After hours on phone, finally resolved. Now when I go to e-file, Turbotax is unable to accept payment for e-file fee. Again, spent hours on the phone with support. Ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by from Very good program. Easy to use. Directions easy to follow, explanations good.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1394