TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 4 out of 5 by
ramnel77 from
Easy to follow
I have been using TurboTax for the last 10+ years, and the site has easy to follow steps. Unfortunately, your File for Free is kind of deceiving, which the people I have referred your site to have complained about the price. Which I have notice keeps getting HIGHER every year. For those with less incomes and needing a Free File, your site is not welcoming.
Date published: 2022-04-15
Rated 5 out of 5 by
pegadab from
Helpful, User Friendly
Live support from TurboTax saved my bacon. Super helpful and kind.
Date published: 2022-04-15
Rated 5 out of 5 by
David5408 from
EASY and worth the money!
Worth the money. Very easy to follow along and took away the stress of a very complicated return this year!
Date published: 2022-04-15
Rated 1 out of 5 by
Choosejoy from
Took hours and hours
It was extremely frustrating and time consuming! I won’t use it again!
Date published: 2022-04-15
Rated 2 out of 5 by
Maryn01 from
Last year filing with TurboTax
I've been filing for 6 years. Last year, I received a letter from the IRS with an error so I had to pay a penalty. This year, I started off with the "live" agent but it was a Bot and provided no assistance at all. In order to go to the cheaper version, I had to completely re-do my taxes. I am not confident that my taxes are correct.
Date published: 2022-04-15
Rated 3 out of 5 by
Sart2asia from
Okay
Makes filling in forms fairly easy. Can make mistakes. Have been penalized $27 two years in a row. Weird that it was the same amount both years with this service doing the filing. Overpriced for self employed!
Date published: 2022-04-15
Rated 3 out of 5 by
Jeff8478 from
Turbo Tax Review
When using the Turbo Tax link from Fidelity I would like the option to pay up front with the discount so that I can look at my full return earlier in the process to compare to last years return. I found it confusing going through the medical deductions. I'd rather see all the deductions in a menu up front instead of going through them piecemeal by screen. I have found that I prefer using your software based product over the web based product.
Date published: 2022-04-15
Rated 3 out of 5 by
TBLFan from
Turbo Tax is very difficult
I couldn't print and review anything until I paid to file them. In the past I could at least view all of the documents prior to paying. Also, while trying to efile it said I didn't file with TurboTax last year which I did. It even filled in my AGI amount. Some of the explanations contradicted themselves making it confusing.
Date published: 2022-04-15
Rated 1 out of 5 by
RChiar from
Fiasco this Year!
Had issues in January purchasing additional state returns. After hours on phone, finally resolved. Now when I go to e-file, Turbotax is unable to accept payment for e-file fee. Again, spent hours on the phone with support. Ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by
Jimzfortynine from
Very good program.
Easy to use. Directions easy to follow, explanations good.
All TurboTax® Offerings Reviews - Page 1394
Date published: 2022-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 4 out of 5 by
ramnel77 from
Easy to follow
I have been using TurboTax for the last 10+ years, and the site has easy to follow steps. Unfortunately, your File for Free is kind of deceiving, which the people I have referred your site to have complained about the price. Which I have notice keeps getting HIGHER every year. For those with less incomes and needing a Free File, your site is not welcoming.
Date published: 2022-04-15
Rated 5 out of 5 by
pegadab from
Helpful, User Friendly
Live support from TurboTax saved my bacon. Super helpful and kind.
Date published: 2022-04-15
Rated 5 out of 5 by
David5408 from
EASY and worth the money!
Worth the money. Very easy to follow along and took away the stress of a very complicated return this year!
Date published: 2022-04-15
Rated 1 out of 5 by
Choosejoy from
Took hours and hours
It was extremely frustrating and time consuming! I won’t use it again!
Date published: 2022-04-15
Rated 2 out of 5 by
Maryn01 from
Last year filing with TurboTax
I've been filing for 6 years. Last year, I received a letter from the IRS with an error so I had to pay a penalty. This year, I started off with the "live" agent but it was a Bot and provided no assistance at all. In order to go to the cheaper version, I had to completely re-do my taxes. I am not confident that my taxes are correct.
Date published: 2022-04-15
Rated 3 out of 5 by
Sart2asia from
Okay
Makes filling in forms fairly easy. Can make mistakes. Have been penalized $27 two years in a row. Weird that it was the same amount both years with this service doing the filing. Overpriced for self employed!
Date published: 2022-04-15
Rated 3 out of 5 by
Jeff8478 from
Turbo Tax Review
When using the Turbo Tax link from Fidelity I would like the option to pay up front with the discount so that I can look at my full return earlier in the process to compare to last years return. I found it confusing going through the medical deductions. I'd rather see all the deductions in a menu up front instead of going through them piecemeal by screen. I have found that I prefer using your software based product over the web based product.
Date published: 2022-04-15
Rated 3 out of 5 by
TBLFan from
Turbo Tax is very difficult
I couldn't print and review anything until I paid to file them. In the past I could at least view all of the documents prior to paying. Also, while trying to efile it said I didn't file with TurboTax last year which I did. It even filled in my AGI amount. Some of the explanations contradicted themselves making it confusing.
Date published: 2022-04-15
Rated 1 out of 5 by
RChiar from
Fiasco this Year!
Had issues in January purchasing additional state returns. After hours on phone, finally resolved. Now when I go to e-file, Turbotax is unable to accept payment for e-file fee. Again, spent hours on the phone with support. Ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by
Jimzfortynine from
Very good program.
Easy to use. Directions easy to follow, explanations good.
All TurboTax® Offerings Reviews - Page 1394
Date published: 2022-04-15