TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is friendly for the most part Using it only once a year is a learning curve and sometimes I dont know what the answer is to some of the questions. Sometimes its trial and error. But great product.
Date published: 2021-05-14
Rated 5 out of 5 by from Why wouldn't you use TurboTax They make it so easy. Everything works. When you hit a snag such as, incorrect zip code on a 1099, you can get a call from an agent in minutes. Turns out I put in the wrong state which triggered a zip code error. Agent saw it immediately and didn't make me feel like an idiot - many thanks.
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent. Excellent with very good helpful explanations. Also fast.
Date published: 2021-05-14
Rated 5 out of 5 by from Peace of mind, and saving tons of money I did not find a place that used the term "Spousal IRA" where a working spouse can put contributions in a non-working spousal IRA. We opened one and made the deposit yesterday. But I could not find the term in your program, and wasn't sure where to enter it, since my husband is self employed. The other challenge I had was that the software kept assuming we wanted to do a Maximum Deferral for Self Employment tax. We did not. I used the search tool and found others asking the same question. There were suggestions on how to delete a specific form and begin again for that section. That seemed to do the trick. Thank you.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Tax filing online software Used TurboTax for 20+ years. Will continue to use it another 20/
Date published: 2021-05-14
Rated 5 out of 5 by from Thanks Turbo Tax Turbo Tax was easy to use and made taxes a breeze!
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent work and save time It is very easy to file for complicated items. For personal usage, I will recommend this product. I will continue use Turbo Tax in the future.
Date published: 2021-05-14
Rated 5 out of 5 by from Always easy and helpful! I've used tt for years, see no reason to change! It's a great service!
Date published: 2021-05-14
Rated 2 out of 5 by from Disappointed We have used Turbo Tax for a number of years and have always been able to breeze through the process. Maybe because it was the first year we "owed" money to the Feds it was new to us but STILL....the final steps in filing were the worst and most confusing. Our state refund was being automatically deducted what we owed to the Feds and there was no way around it so We called 1-800 #. We received a phone call back from a Michelle and her knowledge in Turbo Tax seemed a bit shaky. Her vocalization of things that perturbed her in our records were not reassuring. She told us to start all over to solve the problem and could not tell me why our refund from the State was showing a deduction of the amount we owed to the Feds when I was going to send that seperately via ACH. At this point I do not know if I will use Turbo Tax again next year. ALSO, the packaging of the CD was terribly difficult to get into. The CD was stuck to the side of this tight little envelope with something and we had to rip it open to get it out.
Date published: 2021-05-14
Rated 3 out of 5 by from State return rejected I always find that things that are not ordinary are difficult to do in TurboTax, and I am an accountant. Issues are highlighted and they're not easy to fix, as there might be a very specific thing that needs fixing (i.e. a blank instead of a zero), and TurboTax doesn't help you know. Also, my state tax was rejected for information that was not consistent from last year, and I double checked and everything was perfect. Still trying to figure that out. I'm sure this is very good for run of the mill returns, but mine is medium complexity and it doesn't do well.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1394
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is friendly for the most part Using it only once a year is a learning curve and sometimes I dont know what the answer is to some of the questions. Sometimes its trial and error. But great product.
Date published: 2021-05-14
Rated 5 out of 5 by from Why wouldn't you use TurboTax They make it so easy. Everything works. When you hit a snag such as, incorrect zip code on a 1099, you can get a call from an agent in minutes. Turns out I put in the wrong state which triggered a zip code error. Agent saw it immediately and didn't make me feel like an idiot - many thanks.
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent. Excellent with very good helpful explanations. Also fast.
Date published: 2021-05-14
Rated 5 out of 5 by from Peace of mind, and saving tons of money I did not find a place that used the term "Spousal IRA" where a working spouse can put contributions in a non-working spousal IRA. We opened one and made the deposit yesterday. But I could not find the term in your program, and wasn't sure where to enter it, since my husband is self employed. The other challenge I had was that the software kept assuming we wanted to do a Maximum Deferral for Self Employment tax. We did not. I used the search tool and found others asking the same question. There were suggestions on how to delete a specific form and begin again for that section. That seemed to do the trick. Thank you.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Tax filing online software Used TurboTax for 20+ years. Will continue to use it another 20/
Date published: 2021-05-14
Rated 5 out of 5 by from Thanks Turbo Tax Turbo Tax was easy to use and made taxes a breeze!
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent work and save time It is very easy to file for complicated items. For personal usage, I will recommend this product. I will continue use Turbo Tax in the future.
Date published: 2021-05-14
Rated 5 out of 5 by from Always easy and helpful! I've used tt for years, see no reason to change! It's a great service!
Date published: 2021-05-14
Rated 2 out of 5 by from Disappointed We have used Turbo Tax for a number of years and have always been able to breeze through the process. Maybe because it was the first year we "owed" money to the Feds it was new to us but STILL....the final steps in filing were the worst and most confusing. Our state refund was being automatically deducted what we owed to the Feds and there was no way around it so We called 1-800 #. We received a phone call back from a Michelle and her knowledge in Turbo Tax seemed a bit shaky. Her vocalization of things that perturbed her in our records were not reassuring. She told us to start all over to solve the problem and could not tell me why our refund from the State was showing a deduction of the amount we owed to the Feds when I was going to send that seperately via ACH. At this point I do not know if I will use Turbo Tax again next year. ALSO, the packaging of the CD was terribly difficult to get into. The CD was stuck to the side of this tight little envelope with something and we had to rip it open to get it out.
Date published: 2021-05-14
Rated 3 out of 5 by from State return rejected I always find that things that are not ordinary are difficult to do in TurboTax, and I am an accountant. Issues are highlighted and they're not easy to fix, as there might be a very specific thing that needs fixing (i.e. a blank instead of a zero), and TurboTax doesn't help you know. Also, my state tax was rejected for information that was not consistent from last year, and I double checked and everything was perfect. Still trying to figure that out. I'm sure this is very good for run of the mill returns, but mine is medium complexity and it doesn't do well.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1394