TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Program is simple to use, Billing is shady. I have used turbotax for years and it works great and is simple to use. plus its nice that the online version keeps most of my info on file for the next year. I do however hate this billing practices. They system repeatedly automaticly upgrades you to the next teir of service so you have to constantly deny it and this year they have a $39 third party processing fee that is not mentioned if you" pay with your return" which I have done every year in the past for ease. There was no metion of this additional fee anywhere when you selected what version you want and I only noticed it because my bill was $80 instead of $40 at the end. I had to backtrack to figure out what the other fee was. If you just pay immediatly with a card there is no additional fee. The program is great but its annoying having to constantly be weary of additional charges that were not selected by me. Especially since is just a simple return.
Date published: 2023-02-14
Rated 5 out of 5 by from Easy to understand and use It was easy to understand and use. All discount features were explained and mad eme feel comfortable with my decisions.
Date published: 2023-02-14
Rated 5 out of 5 by from Easy to use Loved it, easy to navigate through. Asked me questions that were easy enough to answer and provided me answers when in had questions.
Date published: 2023-02-14
Rated 5 out of 5 by from Yes TurboTax is not that hard my 17-year-old did it for me
Date published: 2023-02-14
Rated 1 out of 5 by from Hidden fees They don't tell you about the added $40 fee to pay for your taxes with your return until checking out. So it's $120 total when you thought it would be $80 total.
Date published: 2023-02-14
Rated 5 out of 5 by from So helpful! Turbo Tax is easy and convenient, especially the mobile feature. The live assisted help made all the difference
Date published: 2023-02-14
Rated 3 out of 5 by from Free filing is not free My income situation changed, but i couldn't access free version.
Date published: 2023-02-14
Rated 4 out of 5 by from Good program Love how it walks you through everything. But loading the software was painful and long.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is Awesome Simple and easy to follow prompts in order to complete an accurate return.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo tax is easy got it done in a few minutes and it was extremely easy
Date published: 2023-02-14
All TurboTax® Offerings Reviews - Page 13924
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Program is simple to use, Billing is shady. I have used turbotax for years and it works great and is simple to use. plus its nice that the online version keeps most of my info on file for the next year. I do however hate this billing practices. They system repeatedly automaticly upgrades you to the next teir of service so you have to constantly deny it and this year they have a $39 third party processing fee that is not mentioned if you" pay with your return" which I have done every year in the past for ease. There was no metion of this additional fee anywhere when you selected what version you want and I only noticed it because my bill was $80 instead of $40 at the end. I had to backtrack to figure out what the other fee was. If you just pay immediatly with a card there is no additional fee. The program is great but its annoying having to constantly be weary of additional charges that were not selected by me. Especially since is just a simple return.
Date published: 2023-02-14
Rated 5 out of 5 by from Easy to understand and use It was easy to understand and use. All discount features were explained and mad eme feel comfortable with my decisions.
Date published: 2023-02-14
Rated 5 out of 5 by from Easy to use Loved it, easy to navigate through. Asked me questions that were easy enough to answer and provided me answers when in had questions.
Date published: 2023-02-14
Rated 5 out of 5 by from Yes TurboTax is not that hard my 17-year-old did it for me
Date published: 2023-02-14
Rated 1 out of 5 by from Hidden fees They don't tell you about the added $40 fee to pay for your taxes with your return until checking out. So it's $120 total when you thought it would be $80 total.
Date published: 2023-02-14
Rated 5 out of 5 by from So helpful! Turbo Tax is easy and convenient, especially the mobile feature. The live assisted help made all the difference
Date published: 2023-02-14
Rated 3 out of 5 by from Free filing is not free My income situation changed, but i couldn't access free version.
Date published: 2023-02-14
Rated 4 out of 5 by from Good program Love how it walks you through everything. But loading the software was painful and long.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is Awesome Simple and easy to follow prompts in order to complete an accurate return.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo tax is easy got it done in a few minutes and it was extremely easy
Date published: 2023-02-14
All TurboTax® Offerings Reviews - Page 13924