TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax makes everything so easy. I will continue to use Turbo Tax. Turbo Tax is wonderful
Date published: 2021-02-21
Rated 5 out of 5 by from Easy peasy I had absolutely no idea how easy this was!! Will never pay hundreds again!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax has been great for me the last few years Turbo Tax is great, easy to file and fast. Good Job!!
Date published: 2021-02-21
Rated 4 out of 5 by from Made it with Turbo-Tax Made it through this year's return (2020) without injury! Importing the forms was a big plus. But due to the forms, I canceled any future investment with Betterment due to its complication in reporting and obtaining the forms. Had one glitch with the TT program due to the Betterment forms I believe. I spoke with Mark via an appointment to get the issue resolved and he was very helpful. Kudos for having guys like him available for appointments. An easy work-around was found and it saved the day. Had to pay the government this year again, but I'm not complaining. I do learn from each tax return to keep things as simple as possible and which banking houses are easy to work with (like TD Ameritrade) to get records and forms.
Date published: 2021-02-21
Rated 5 out of 5 by from Same smooth easy process It's awesome to see the same smooth process and steps each year. It takes so much of the stress out of doing taxes.
Date published: 2021-02-21
Rated 3 out of 5 by from Used to be much better It took me several tries before it would give me the option to pay for state. The first time it failed the e-file with a completely useless message which translated into "you didn't pay for state so we can't file them". Well, had it given me the option, that would have been great. To fix this I had to basically re-do state. When I did, it brought in phantom info from 2019 that I had already removed (W2's, etc). Did this three times before it gave me the option to pay for state and successfully complete an e-filing. Apparently QA isn't what it used to be. I'll probably use H&R Blocks online filing next year.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax very easy to use it was very easy to use and the system helps you navigate easily
Date published: 2021-02-21
Rated 5 out of 5 by from Advice for all Amazing. Turbo experts made me walk through entire process.
Date published: 2021-02-21
Rated 5 out of 5 by from Always a great experience As someone who works in an industry that heavily relies on the user experience, I am constantly impressed with how user-friendly Turbo Tax's interface. I'm grateful that they always make the experience painless and straightforward. Highly recommend!
Date published: 2021-02-21
Rated 1 out of 5 by from Nickel and Diming Each year the prices go up and the consumer has to do more work. This is my last year using you all. I'm so disappointed and appalled.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13923
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax makes everything so easy. I will continue to use Turbo Tax. Turbo Tax is wonderful
Date published: 2021-02-21
Rated 5 out of 5 by from Easy peasy I had absolutely no idea how easy this was!! Will never pay hundreds again!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax has been great for me the last few years Turbo Tax is great, easy to file and fast. Good Job!!
Date published: 2021-02-21
Rated 4 out of 5 by from Made it with Turbo-Tax Made it through this year's return (2020) without injury! Importing the forms was a big plus. But due to the forms, I canceled any future investment with Betterment due to its complication in reporting and obtaining the forms. Had one glitch with the TT program due to the Betterment forms I believe. I spoke with Mark via an appointment to get the issue resolved and he was very helpful. Kudos for having guys like him available for appointments. An easy work-around was found and it saved the day. Had to pay the government this year again, but I'm not complaining. I do learn from each tax return to keep things as simple as possible and which banking houses are easy to work with (like TD Ameritrade) to get records and forms.
Date published: 2021-02-21
Rated 5 out of 5 by from Same smooth easy process It's awesome to see the same smooth process and steps each year. It takes so much of the stress out of doing taxes.
Date published: 2021-02-21
Rated 3 out of 5 by from Used to be much better It took me several tries before it would give me the option to pay for state. The first time it failed the e-file with a completely useless message which translated into "you didn't pay for state so we can't file them". Well, had it given me the option, that would have been great. To fix this I had to basically re-do state. When I did, it brought in phantom info from 2019 that I had already removed (W2's, etc). Did this three times before it gave me the option to pay for state and successfully complete an e-filing. Apparently QA isn't what it used to be. I'll probably use H&R Blocks online filing next year.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax very easy to use it was very easy to use and the system helps you navigate easily
Date published: 2021-02-21
Rated 5 out of 5 by from Advice for all Amazing. Turbo experts made me walk through entire process.
Date published: 2021-02-21
Rated 5 out of 5 by from Always a great experience As someone who works in an industry that heavily relies on the user experience, I am constantly impressed with how user-friendly Turbo Tax's interface. I'm grateful that they always make the experience painless and straightforward. Highly recommend!
Date published: 2021-02-21
Rated 1 out of 5 by from Nickel and Diming Each year the prices go up and the consumer has to do more work. This is my last year using you all. I'm so disappointed and appalled.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13923