TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294026 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Too many extra fees I originally tried to file for free and then most of the way through my return turbo tax told me I had to pay for deluxe to claim the American Opportunity Credit for my education expenses. I went ahead and got deluxe because I figured the 2000 dollar credit would easily offset the 60 dollars to claim it. Turbo tax then told me "don't worry, don't get out your payment methods, pay for deluxe out of your refund." So I did that and then it was 40 extra dollars, and very difficult to go back and change payment method for deluxe. Then turbo tax told me it was 50 dollars per state to file my returns, and I had to file for two states. So instead of filing for free like it was advertised turbo tax made me pay 200 dollars. Very unsatisfied and will never use this software again.
Date published: 2022-04-18
Rated 4 out of 5 by from Nice Easy to use, and user-friendly. Quick and simple to prepare independently
Date published: 2022-04-18
Rated 5 out of 5 by from Only way to fly! This system allows for multiple types of income, multiple states (on one return), deductions and walks you through every step! You can work on it, go away, come back as many times as needed over as long a period of time as you need until you're ready to submit.
Date published: 2022-04-18
Rated 5 out of 5 by from Great job done,I'll use there service again. Great job I will tell others, as so easy and simple,
Date published: 2022-04-18
Rated 3 out of 5 by from Thank You, Turbo Thank You for helping me file my taxes, it was easy and fast.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax is the worst I usually have a good smooth time with turbo tax. This time their routing thru menus and rerouting thru same questions was a joke. Even their billing had problems. Not sure I will use them again.
Date published: 2022-04-18
Rated 5 out of 5 by from I love TurboTax This is my second year using TurboTax. Before 2021, I always paid someone to do my taxes because I thought it was very intimidating. But after I did it myself for the first time, I realized that it wasn't so bad. I paid for the Deluxe option this year (as opposed to the basic one last year) and I loved it. I spoke with Candace on the phone tonight to get some clarification. She was INCREDIBLE- very sweet, helpful, knowledgable, and overall pleasant to talk to. Thank you! I will definitely be using TurboTax every year now, and I will be recommending it to others.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Live help, call you back options, just a great platform
Date published: 2022-04-18
Rated 4 out of 5 by from Little Buggy The return kept returning to a question I answered, something that did not apply to myself. It wasn't something I misread or misfiled. Strange. I really hope this doesn't back to bite me in the butt.
Date published: 2022-04-18
Rated 5 out of 5 by from It work I like what the service offers with regards to their protection options.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1393
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too many extra fees I originally tried to file for free and then most of the way through my return turbo tax told me I had to pay for deluxe to claim the American Opportunity Credit for my education expenses. I went ahead and got deluxe because I figured the 2000 dollar credit would easily offset the 60 dollars to claim it. Turbo tax then told me "don't worry, don't get out your payment methods, pay for deluxe out of your refund." So I did that and then it was 40 extra dollars, and very difficult to go back and change payment method for deluxe. Then turbo tax told me it was 50 dollars per state to file my returns, and I had to file for two states. So instead of filing for free like it was advertised turbo tax made me pay 200 dollars. Very unsatisfied and will never use this software again.
Date published: 2022-04-18
Rated 4 out of 5 by from Nice Easy to use, and user-friendly. Quick and simple to prepare independently
Date published: 2022-04-18
Rated 5 out of 5 by from Only way to fly! This system allows for multiple types of income, multiple states (on one return), deductions and walks you through every step! You can work on it, go away, come back as many times as needed over as long a period of time as you need until you're ready to submit.
Date published: 2022-04-18
Rated 5 out of 5 by from Great job done,I'll use there service again. Great job I will tell others, as so easy and simple,
Date published: 2022-04-18
Rated 3 out of 5 by from Thank You, Turbo Thank You for helping me file my taxes, it was easy and fast.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax is the worst I usually have a good smooth time with turbo tax. This time their routing thru menus and rerouting thru same questions was a joke. Even their billing had problems. Not sure I will use them again.
Date published: 2022-04-18
Rated 5 out of 5 by from I love TurboTax This is my second year using TurboTax. Before 2021, I always paid someone to do my taxes because I thought it was very intimidating. But after I did it myself for the first time, I realized that it wasn't so bad. I paid for the Deluxe option this year (as opposed to the basic one last year) and I loved it. I spoke with Candace on the phone tonight to get some clarification. She was INCREDIBLE- very sweet, helpful, knowledgable, and overall pleasant to talk to. Thank you! I will definitely be using TurboTax every year now, and I will be recommending it to others.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Live help, call you back options, just a great platform
Date published: 2022-04-18
Rated 4 out of 5 by from Little Buggy The return kept returning to a question I answered, something that did not apply to myself. It wasn't something I misread or misfiled. Strange. I really hope this doesn't back to bite me in the butt.
Date published: 2022-04-18
Rated 5 out of 5 by from It work I like what the service offers with regards to their protection options.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1393