TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from 8th year! This is my 8th year with Turbo Tax. Each year I gain a better understanding of Turbo Tax, and the awesome benefits they offer. The tax information was very helpful and I also spoke with a tax expert who helped me fix my return.
Date published: 2021-02-20
Rated 5 out of 5 by from I love TurboTax!! TurboTax makes filing taxes so easy and quick! I've never had any issues or complaints and have been completely satisfied with the service for the past 5 years!
Date published: 2021-02-20
Rated 1 out of 5 by from Please host Business on the iMAC! The software was usable but far more difficult nd much slower than the TurboTax for Home. The Home runs on our iMac and was much faster than the Business running on a PC.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is Worthwhile TurboTax is relatively easy to use. CPA help is available if needed.
Date published: 2021-02-20
Rated 5 out of 5 by from Very happy with the program I have been using Turbo Tax for many years and this year I had to reach out to them for support as I had an issue I could not resolve. I received a call back with 15 minutes and the tech was able to resolve the issue within just a few minutes. Very happy with their service and product.
Date published: 2021-02-20
Rated 4 out of 5 by from Turbotax makes filing taxes way simpler! I love Turbotax! My only complaint is that in past years it didn't do a good job at informing me that without using the paid version I wasn't getting qualified for all of the proper tax breaks. I have thousands of dollars I would have received in American Opportunity Credits that I am now finding out about this year because I happened to dig deeper into the paid version. Honestly, overall they do a great job!
Date published: 2021-02-20
Rated 5 out of 5 by from Old Faithful! I have been using TurboTax for almost 30 years. through thick and thin! Even had to file a corrected return one time! Sold and bought homes, stocks; dealt with disability payments, retirements, IRA's,etc! Turbo Tax always made it easy and I was always confident that it had been handled correctly. Thank you!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Sweet! Ive been using Turbo Tax for 8 years to be exact and its always thorough and easy. It literally holds your hand throughout the entire filing process. I love it!
Date published: 2021-02-20
Rated 4 out of 5 by from Make Sure Your Computer is Updated I am very familiar with using Turbo Tax and because I didn't have a CD-Rom drive in my new laptop, I had to purchase the download version. The state portion updated but the federal portion did not. I kept getting an error 1603 and once I googled what to do. I updated my windows laptop and repaired, uninstalled, and reinstalled Turbo Tax 2020, then it worked correctly. Just took a while for me to figure out what to do. Sarah
Date published: 2021-02-20
Rated 1 out of 5 by from Not Happy This Year The fees have gone up significantly since I've started using TurboTax. I paid $120 in fees this year, which was simply ridiculous. I am single, with no dependents and a simple tax return. I had to pay $40 for the option to get direct deposit, when I prefer to have a mailed check(which is no longer an option by the way). I had to pay two separate $40 fees, one for federal and one for state. As simple as my return is, always has been, I could understand $40 for both federal and state. Who came up with the $40 charge for direct deposit?!?! I am very disappointed. I've used TurboTax for 5 years, and I hate to admit it, but I will NEVER use it again. The system itself is always so easy to use, but the constant pop-ups asking to add on additional charges is worse than social media ads! Most importantly, the fees are outrageous. Never again, goodbye TurboTax.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13910
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 8th year! This is my 8th year with Turbo Tax. Each year I gain a better understanding of Turbo Tax, and the awesome benefits they offer. The tax information was very helpful and I also spoke with a tax expert who helped me fix my return.
Date published: 2021-02-20
Rated 5 out of 5 by from I love TurboTax!! TurboTax makes filing taxes so easy and quick! I've never had any issues or complaints and have been completely satisfied with the service for the past 5 years!
Date published: 2021-02-20
Rated 1 out of 5 by from Please host Business on the iMAC! The software was usable but far more difficult nd much slower than the TurboTax for Home. The Home runs on our iMac and was much faster than the Business running on a PC.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is Worthwhile TurboTax is relatively easy to use. CPA help is available if needed.
Date published: 2021-02-20
Rated 5 out of 5 by from Very happy with the program I have been using Turbo Tax for many years and this year I had to reach out to them for support as I had an issue I could not resolve. I received a call back with 15 minutes and the tech was able to resolve the issue within just a few minutes. Very happy with their service and product.
Date published: 2021-02-20
Rated 4 out of 5 by from Turbotax makes filing taxes way simpler! I love Turbotax! My only complaint is that in past years it didn't do a good job at informing me that without using the paid version I wasn't getting qualified for all of the proper tax breaks. I have thousands of dollars I would have received in American Opportunity Credits that I am now finding out about this year because I happened to dig deeper into the paid version. Honestly, overall they do a great job!
Date published: 2021-02-20
Rated 5 out of 5 by from Old Faithful! I have been using TurboTax for almost 30 years. through thick and thin! Even had to file a corrected return one time! Sold and bought homes, stocks; dealt with disability payments, retirements, IRA's,etc! Turbo Tax always made it easy and I was always confident that it had been handled correctly. Thank you!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Sweet! Ive been using Turbo Tax for 8 years to be exact and its always thorough and easy. It literally holds your hand throughout the entire filing process. I love it!
Date published: 2021-02-20
Rated 4 out of 5 by from Make Sure Your Computer is Updated I am very familiar with using Turbo Tax and because I didn't have a CD-Rom drive in my new laptop, I had to purchase the download version. The state portion updated but the federal portion did not. I kept getting an error 1603 and once I googled what to do. I updated my windows laptop and repaired, uninstalled, and reinstalled Turbo Tax 2020, then it worked correctly. Just took a while for me to figure out what to do. Sarah
Date published: 2021-02-20
Rated 1 out of 5 by from Not Happy This Year The fees have gone up significantly since I've started using TurboTax. I paid $120 in fees this year, which was simply ridiculous. I am single, with no dependents and a simple tax return. I had to pay $40 for the option to get direct deposit, when I prefer to have a mailed check(which is no longer an option by the way). I had to pay two separate $40 fees, one for federal and one for state. As simple as my return is, always has been, I could understand $40 for both federal and state. Who came up with the $40 charge for direct deposit?!?! I am very disappointed. I've used TurboTax for 5 years, and I hate to admit it, but I will NEVER use it again. The system itself is always so easy to use, but the constant pop-ups asking to add on additional charges is worse than social media ads! Most importantly, the fees are outrageous. Never again, goodbye TurboTax.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13910