TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from GREAT TAX TOOL EASY TO USE AND I LIKE THAT I LEARN ABOUT THE TAX PROCESS AS WELL
Date published: 2021-02-20
Rated 1 out of 5 by from Software Seems to Need Bug Fixes I do both mine and my partners taxes using Turbo Tax and this year there were several instances in which the software seemed to glitch causing wild changes in my return amount. For example during the review process it took me back to my federal return showing incomplete boxes for my W2 form even though this was completed automatically using the software. So just to be sure I reentered everything it asked me to (assuming it was wanting me to hand confirm and maybe compare against what the software originally imported from my W2) and voila, my return was cut in half! Even though this "completed" the review process I knew something had to be amiss so I manually went back to check my own return and sure enough the review process had caused a double entry of my W2, making it look like I made twice as much money. It did the same with my mutual fund sales and interest so I manually deleted the double entries and went through the review process again afraid it would happen a second time but luckily it went through fine and I got the return I originally expected. I understand there's a convenience in terms of paperwork and math but if im afraid that if I don't check your computer softwares work manually then there is absolutely no reason for me to be paying you hundreds of dollars. Next year I will do my own taxes or go to your competitors.
Date published: 2021-02-20
Rated 5 out of 5 by from AS ALWAYS super easy! As always, great experience, super easy and fast. I wish I didn't have to pay out of pocket not to see a refund delay.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is great It was easy and quick to fill from the comfort of my home
Date published: 2021-02-20
Rated 5 out of 5 by from TuroTax is Great I love this free stuff this is a great awesome website to do your taxes
Date published: 2021-02-20
Rated 5 out of 5 by from Second year turbo Easier than I thought when adding new income. I’ll be using turbo tax again next year!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Great tool It is an easy process to use when doing my taxes. I would recommend others.
Date published: 2021-02-20
Rated 4 out of 5 by from I am not happy with TurboTax this year This year I filed for two of my children. Each one I received a notice that the taxes were rejected. I went in to correct them and it said they have been filed not rejected. I could not find a problem. Days later I again received a notice that they both were rejected. Again I went in to correct them but it said they were fine. I do not know if they have been filed or not now.
Date published: 2021-02-20
Rated 4 out of 5 by from Easy to file I was hoping to file for FREE but they charged $40 and $40, stating that it is because I have a 401K that requires the Deluxe Turbo Tax edition. Easy to enter unemployment info Form 1099G
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Very good experience with u guys.no complaints. Feel me
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13894
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from GREAT TAX TOOL EASY TO USE AND I LIKE THAT I LEARN ABOUT THE TAX PROCESS AS WELL
Date published: 2021-02-20
Rated 1 out of 5 by from Software Seems to Need Bug Fixes I do both mine and my partners taxes using Turbo Tax and this year there were several instances in which the software seemed to glitch causing wild changes in my return amount. For example during the review process it took me back to my federal return showing incomplete boxes for my W2 form even though this was completed automatically using the software. So just to be sure I reentered everything it asked me to (assuming it was wanting me to hand confirm and maybe compare against what the software originally imported from my W2) and voila, my return was cut in half! Even though this "completed" the review process I knew something had to be amiss so I manually went back to check my own return and sure enough the review process had caused a double entry of my W2, making it look like I made twice as much money. It did the same with my mutual fund sales and interest so I manually deleted the double entries and went through the review process again afraid it would happen a second time but luckily it went through fine and I got the return I originally expected. I understand there's a convenience in terms of paperwork and math but if im afraid that if I don't check your computer softwares work manually then there is absolutely no reason for me to be paying you hundreds of dollars. Next year I will do my own taxes or go to your competitors.
Date published: 2021-02-20
Rated 5 out of 5 by from AS ALWAYS super easy! As always, great experience, super easy and fast. I wish I didn't have to pay out of pocket not to see a refund delay.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is great It was easy and quick to fill from the comfort of my home
Date published: 2021-02-20
Rated 5 out of 5 by from TuroTax is Great I love this free stuff this is a great awesome website to do your taxes
Date published: 2021-02-20
Rated 5 out of 5 by from Second year turbo Easier than I thought when adding new income. I’ll be using turbo tax again next year!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Great tool It is an easy process to use when doing my taxes. I would recommend others.
Date published: 2021-02-20
Rated 4 out of 5 by from I am not happy with TurboTax this year This year I filed for two of my children. Each one I received a notice that the taxes were rejected. I went in to correct them and it said they have been filed not rejected. I could not find a problem. Days later I again received a notice that they both were rejected. Again I went in to correct them but it said they were fine. I do not know if they have been filed or not now.
Date published: 2021-02-20
Rated 4 out of 5 by from Easy to file I was hoping to file for FREE but they charged $40 and $40, stating that it is because I have a 401K that requires the Deluxe Turbo Tax edition. Easy to enter unemployment info Form 1099G
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Very good experience with u guys.no complaints. Feel me
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13894